BJ’s Home Improvement

Seems as though I have a knack for getting the wrong end of the stick.
Here is another one of my fairy tale stories. I’ve hired Bj’s to do my sidings and windows a few years ago (3 years) on my home and, for a very hefty price, however, it was still less than the amount Home Depot (HD) was charging me.
Hence the reason I choose Bj’s, despite the HD rep telling me, «why would you get a grocery store to do home improvement on your house». A verse today that keeps ringing in my ear from time to time.
When the Bj’s rep came to my home to offer me his proposal, bet your bottom dollar he would have sold me his underwear if he had stayed a few minutes longer. The guy, despite being very nice was committed to sell me that job and here I am thinking this is another big company that will not risk burning their reputation to make a few dollars, so hey, why not, give them the job. The financing made it easy also, at 3%, unlike having to hire an outside contractor where you would have to cough up cold cash on the spot.
So, I decided to give Bj’s the job. If I can recalled clearly, I swear I heard the Bj’s rep saying lifetime on the sidings and windows and 10 years on the labour.
However, being a fairly new home owner at the time I did not know what exactly to look out for in this area, I trust them.
Like the HD– Bj’s too have outside contractors working for them, at the time it was Bil Ray, a contractor that is based in Elmont (40 ELMONT RD, NY) where no one speaks English and, has (or had) been in business a while now.
They also worked for HD before they lost their contract, at least, so I was told. Bj’s on the other hand took the HD rejects under their wings and now it was Bil Ray Group working under Bj’s umbrella.
It’s been 4 years and I have had leaks, to date, its still leaking and I am still trying to distinguish whether it is the roof the HD did (see my HD report below) or the windows/​sidings Bj’s did?
By the way, HD head office has been in contact with me since my last write up about the roof they did and since I reported them to the «BBB» they are more than willing to help now, but first I must fix the window that Bj’s did because the corking is really bad, so the HD is assuming it’s the window.
Guess what, I recently called Bj’s, they said Bil Ray is out of business and therefore they cannot honor any contract from Bil Ray. Which by the way, I cannot find (my contract), its been a while now, heck, I don’t even think I got a contract.
Bj’s however, is just loving the fact that I have no contract so they are definitely not obligated. Mind you, I signed up with Bj’s NOT… (I repeat) NOT Bil Ray and when I called Bj’s they can still see the job that was done as they still have my records via my phone number which acts like a reference number. So they do not even need a contact.
The receptionist seems very happy to learn I did not have the contract and is using it against me. She said they are not helping me because they only offer one year service on their warranty and the fact that my work was done a few years ago they cannot honor the contract.
Bj’s said, take up my problem up with Bil Ray, hello, Bil Ray is out of business. Let me repeat again, I signed up with Bj’s NOT Bil Ray.
My question is; why can’t these companies just be upfront in the first instance? simple is that.
Bear in mind that I have had this problem since the first year of the job, either case it was still under the warranty. I have been calling them ever since and they came out and did nothing much as the problem sill exist.
Guys, if you intent on getting work done by Bj’s you better think twice or make sure that the work is done properly and you have ALL paper work and save them.
Think about the verse. «Would you get a grocery store to do home improvement on your home».
Cut off the middle man and hire a reputable contractor, in this case, Bj’s is the middle man. Hey, I too can get a contractor to do your job for you, but I as the middle man would charge you enough to cover my cost as the case here with Bj’s.
A man with a pretty uniform shows up at the beginning of the job and the end, to sign the paper work and to collect the check that he DID NOT WORK FOR, instead they hire outsiders and pay them minimal for jobs that cost in the thousands, do the math guys.
Later– I will post the photos of the windows and sidings Bj’s did and you be the judge.
And by the way, I signed up with the NY branch at 339 Gateway Drive.
They now have the BJ’s Home Improvement® program is managed by The Home Service Store, Inc (HSS). Please !!! wait till you see who shows up to do your job.