Kool Smiles

Horrible!!!
Let me start off by saying that the one star is for the receptionist, who was very sweet. So here’s what happened… it was a weekday and I had an appt for my two sons (9year old-​who is severely delayed and wears hearing aids and 1 year old). We arrive 15 mins early to allow time for us to complete the first time patient paperwork. We were there for almost 3 hours, 90% of that was spent waiting. Finally we get called back, the assistant that was working on my 9 year old was extremely rude. She told him to open his mouth and being that my son probably didn’t hear her didn’t do it. So she told him «well if your going to act this way we will be here all day», first off… I filled out a Med history form, did they not read it?!!
Now the person that worked on my 1 year old, did a complete rush job. He has a small white discoloration on his bottom front tooth and because he was screaming and crying they just peeked in and said «we’ll just write that off as a cavity and call you to schedule an appt.» Seriously?!!
It’s been 2 months and they have never called. Although at that point I decided to get a second opinion. He was just seen last week by another dentist who said «no, it’s not a cavity» just something to do with the enamel. Glad I went with my gut and took him elsewhere.

As always the orthodontist team great to work with .We never had to wait they all known my son my first name make him feel special from start to finish. Everybody comes by and check on us how things are with school an the things he’s doing. Dr. Donaldson is professional with a great sense of knowing what his patients feel with braces and what it is to wear them plus he’s a sports fan so the always are talking sports making my son feel personal connection.

My son had an appointment here yesterday. It was over all a good experience. His first dentist appointment ever and they made him feel comfortable. In the waiting room there is a large play area that was nice with a small slide and two touch screens. For the appointment He was in a room with five other patients which I found quite odd but it happened to be a mostly pleasant experience. They had coloring pages and crayons for the kids along with a balloon and they were able to choose a toy at the end of the appointment. The only thing that I disliked about this was the wait. Our appointment was at 9 we arrived at 8:50 and were not called to the back until 10 where we then waited even more. We left the office around 11:30. That was a ridiculous amount of time to be in a dentist office for a consult appointment which took maybe 20 minutes out the 3 hours we were there. We will be going back but if the wait is like this again I’ll be trying out Konikoff kids.

Great atmosphere for kids. Clean and thorough. Always helpful friendly staff. Just great overall.

Been with them for 7 months. All I remember from my daughter’s 1^st appointment was they were very friendly. It sucks they don’t have a mercy time which should be general 15 mins specially if it involves a child. I was late 10 mins in my apt so it was cancelled. I called and they just told me to ask for a doctor then come to find out. They couldn’t take me anymore. There’s always longer than expected. So 2^nd visit I arrive 15 mins early I already made my paperwork so I just submitted it. I waited 30 – 45 mins to be called. Then dr checked out my daughter’s teeth took him like 10 mins not even then it’s done then lady brushed her teeth. Was pretty awesome I guess I just hate the wait time and no mercy time. Love the play area waiting area and freebies. Kept my baby happy and busy.

This place is friendly we always get greeted right as we are walking in, they always explain what is going to happen and what’s next. The place is big but quite also unlike the other Kool Smiles in Janaf Shopping Center. The ladies that work the front desk are professional and welcoming. Great Job.

My kids have been going to this location since 2007 and no matter when we go Katrina and Melissa is ALWAYS happy and polite! The other staff is also friendly and polite. Everyone is all about making the patients and parents feel welcomed and shows that they appreciate our business.

New location for my 5 year old and though he was nervous about the switch Dental Assistant Farrah made him very comfortable and talked him through everything. She was great with him. The waiting area offered lots for him to do and he was given a toy and balloon afterwards. We arrived 45 minutes early and were seen right away, I was also allowed to sit in the room and observe. The only complaints I have are that we did not meet the actual dentist, I saw her check his teeth but a consult would have been nice. Also the chairs all all located in one room, so it would have been nice to have some kind of cubicles or separators. I was able to watch 5 other people, child to adult, also have their teeth worked on.

It is a fun atmosphere. Everyone was friendly and accomodating.

I initially did not want to go to Kool Smiles because it seemed very commercial and I didn’t think I would get the special care that smaller dentist offices offer. But they were able to get my daughter in right away which I thought was great! When I arrived I was greeted and she was very polite. I thought that I was really wrong about this place. There was a indoor playground and toys for her to play with and it took probably 15 – 20 min for us to go back to the back and after that it went downhill. My daughter is two and they had us sit down in a chair and then the tech walked away and started helping another patient which is all in the same room. There is no privacy at ALL. And since there was a indoor playground my daughter thinks this is a play area. So I have to calm her down when we are in the room with older patients. Very irritating that she wasn’t see as soon as she was brought back. Once it seemed like the tech was ready for us someone I guess a coworker that was off came to the back and started talking to everyone. Very unprofessional to have off duty workers disturbing the working staff. And then I thought okay now she will start on my daughter and then another tech couldn’t understand how to do something so she again was interrupted two more times from my daughter and proceeded to help the other tech. So she finally starts and the whole time she is talking to the off duty coworker about her son and a party. It was all quite unprofessional. She barely said anything to my daughter and hardly acknowledged me. And then she tells me I need to sign a paper and not to leave so I wait back there for her for about 5 minutes and then I think maybe the paper is waiting up front for me and guess what there she was standing up front talking with my paper in hand. I wasn’t even disappointed. I was just right all along. They don’t offer special care. They take so many random patients that they don’t care if they are being professional or unprofessional because what difference does it make because they probably won’t be back and even if they come back the tech may not be there.