Ulta

I went to the Benefit Bar for a wax. the esthetician went over the same area three times and completely burned me. She also did not care to apply soothing cream until I asked for it. I will not be returning to this location.

If I could rate this store no stars I would. Last night was my first time going to this location and with the customer service I received it was my last. I went in looking for a product, because I was having trouble finding it, I decide to ask one of the employees for their help. When I asked the employee about the product I was looking for, not only was she no help– But she proceed on to insulting the way I do my make up. I am not a professional make-​up artist and frankly I don’t think she is either. She had no right to critize my makeup preference or skills. These employees need an attitude adjustment or this location needs new employees in general. This store lacks good customer service, employee’s are rude and full of themselves.

I blame myself for going in with a picture and not researching more. Went in for a color and cut and paid a big price for it. literally and figuratively. I could have had the same results doing it myself. Next time, I will be grabbing a box of Feria and doing it myself. Color came out spotty and is supposed to have 3 colors in it. You wouldn’t be able to tell. And the Cut– well I should know better than to not insist they use a flat iron when I request straight hair, otherwise they just curl it under to try and hide the mistakes. went in for a long bob and came out with a «Rachel» (from Friends).

I received a color and trim on my hair and at first I was okay with it… But as the days go by the more I’m just disappointed. I asked for a dark base with caramel peek-​a-​boo high lights and basically all she did was color my hair dark, the same color all around. There are no highlights and my old highlights are show up under the darker color and not in a good way. I paid WAY too much for this service and was just left disappointed. I should have known better so its partially my fault. Needless to say, I won’t be coming back.

This review is for the salon at this ulta. I came in and got a color and haircut with Jessica W let me tell you there is a reason why she is the master stylist and costs as much. She’s amazing I felt so comfortable the entire time I was there 139.00 got me an incredible color (she had to charge me for an additional box which was fine cause I have alot of hair) and one kick butt haircut. I feel like I have a new friend in jessica. I usually don’t write reviews but I felt this was necessary I’ll definitely be coming here from now on to get my hair done compared to supercuts

I received great service from Carrie. I was looking for a cream eye shadow. She took the time to apply it to make sure it worked for me. She gave additional tips on how to enhance it. She even showed me how to make my eye brows pop. Overall great service.

Is this store going out of business? They were out of stock on everything I needed. The sales staff is useless. I asked where there is another location and the girl says, «there’s a Sephora in Yorktown.» Thanks, I’m going there from now on!

The store is small and the aisles are so narrow, it’s difficult to see items nearer to the floor. Staff is not particularly knowledgeable, but the worst is when they’re promoting some QVC product and have set up ‘ambush’ stations around the entrance. If you get past them anyway, they prowl the store for you on the pretense of helping you when they just want to get you in a chair and push an overpriced product you don’t want. And I didn’t appreciate having a product smeared on my face that I wasn’t told was mineral-​oil based. Petroleum products are a deal-​breaker for me.

I went to this location today and was not a all pleased with the snobby service that I received. I had manufacture coupons along with the Ulta coupon on my phone. She rung up the items and I gave her my phone coupon first, then my manufacture coupons. She immediately read the makeup product (understandable), scanned my coupon. For my next items she slid my coupons back telling me that I couldn’t use them because it was for eye products, I said they are eye products. No apology from her. She proceeded to read the coupon and told me that I could not use them all in the same transactions. I had to put my most expensive product back and purchase my other items in five separate transactions! I’ve been to another location, (Bolingbrook) and had NO PROBLEMS with a similar transaction with coupons
Izabella from the Oakbrook location displayed very poor customer service, and in my opinion I think it was a touch of racial profiling based off her interaction with me.
I will not return to that location if any at all in the future.

This is a review for the salon. Michelle totally knocked my haircut out of the park. I usually spend five times the amount at a few choice salons in the city and I am very happy with what she did. Thanks, Michelle!

I just ventured to this Ulta today. I asked for help from an employee about looking for a sample as it wasn’t in front of the product. At first she acted like she was going to help me, but then she started to get some serious attitude and said that she couldn’t help me anymore because she didn’t work for Ulta but instead worked from some doctor that worked through Ulta. Even after I said I couldn’t find another sales person she actually said, ‘What can I tell you? It’s the end of the night and I don’t work for Ulta!’ Seriously lady? It’s 5:30 at night and the store closes at 9. If you can’t help me yourself, find me an Ulta Salesperson to help me. And most importantly, if you work in retail it’s your job to be friendly. If you can’t be anything other than a rotten jerk, then maybe you need to quit your job!

Cold, Unfriendly, Unwelcoming when you walk in, unlike other Ulta locations. Staff are unhelpful and appear stuck-​up and self-​absorbed. This location needs customer care and service training.

not really a make up girl but my homegirl is so went in here with her. i love all the perfumes but id rather get it from a dept. store for the gift sets and free bags u get with it. lots of choices tho on all types of skin care.

I never receive my free gifts! Always double checking my receipt because I was double charged during two occasions.
Went for a hair cut and style with Tiffany. The worst experience ever. My hair cut was no where near the photo of inspiration I showed her. Orland Park is by far the best Ulta store in the Chicagoland area.

Typical ulta but this one has Benifit eyebrow bar. Have been going to Tia for brows. She is great! ! ! Sign up for points to get your 20% off coupon which comes a few times a year.

How can you not love a store devoted (mostly) to the top 8 pounds of the human body?! (Thank you Jonathan Lipnicki for giving the world that unforgettable fact in 1996). Then, add the buy one, get one free or 50% off sales for all my favorite products, PLUS a coupon for $ 3.50 off a $ 10 purchase? I felt like I should’ve been arrested for theft when I left the store!
Additionally, I bought a faulty curling iron a couple months ago. Brought it back yesterday without a box or a receipt. The manager kindly looked up my purchase through my rewards card and exchanged the curling iron without a problem; apologizing for my experience while she did it. I really couldn’t have been happier.
I’ve always loved Ulta; they had me at hello. But my experience yesterday made it so I needed to tell the world, too.

5 stars for store manager, Amy, who provided excellent customer service for a tricky exchange on a flat iron. I so appreciated her patience, expertise of store policy and her final resolution. I left a happy customer and they definitely have my customer loyalty in return!
The store is always tidy! I am so glad they they reconfigured the design here to put products back in groupings by brand rather than by product type «eye bar», «lip bar», etc. I wasn’t crazy about that and find it is much easier to shop by brand.
Great selection of salon hair care products, cosmetics, nail polish and electrical hair appliances. I love that you can try the fragrances before you buy. Always watching my mail for the 20% off coupon!
FYI, they no longer carry basic products here like deodorant or some of the lower end face wash type products.

I try hard not to give a bad review for a store that specializes in all things pretty. They have smell pretties, look pretties, and hair pretties. That being said… If you are in the OBT, go down the block to Sephora!
I am on my way home from a movie/​lunch date with my moms and I decide to make a quick stop at Ulta as my undereye bags are out of control. An employee offers assistance but only when she can take a moment from caking on another layer of clowny goodness. Don’t get me wrong. This is a make-​up store but employee had a nice circle of foundation. If she cannot even pick her colors right, how is she supposed to provide good advice? I told her exactly what I was looking for and she told me they do not make any such product. We proceeded to argue as she led me to a concealer. I have concealer. I placated her but then found a fabulous product when she let me be.
Now, if you go midday on a Saturday, this joint is packed and there are usually knowledgeable employees in the make-​up department. I now only come here during peak shopping hours if I want any sort of knowledgeable assistance. This makes me sad because I *love* Ulta’s reward program and the «free» bottles of smell pretties!

I kinda hated going into this place since every time I did people would try to talk me into buying things. That doesn’t happen anymore & I can go right in, get what I need, and walk out. I love it.
I usually try to go when they’re having a Redken sale, the one where you buy a liter and get the other free. Yea, the best deal EVER! Also, take advantage of their Sunday flyers, you can save some dinero.
Usually there isn’t any lines, but when there is, they call other cashiers up right away.

With it’s coupons and specials, you can get better deals here than Wal-​Mart or Target especially with the $ 5 off $ 10 purchase! They honor two coupons per visit, which is awesome (my favorite thing about this place)!
I’m usually always greeted and the amount of products they hold is vast! From makeup to body wash to nail polishes to hair products and much more! I haven’t had a bad experience with the sales rep and checkout has always been painless for me. When the line gets to more than 2 people waiting the cashier always push the buzzer to let the other employees know another cashier is needed.
Only complaint: my gf had used the $ 5 off $ 10 coupon and there was a sale for buy 1 get 1 50% off Treseme product. She was able to use her $ 5 off $ 10 coupon and get the buy 1 get 1 50% off so she saved quite a bit of money. However, when I went in the next day I was denied the same transaction! I’m not a fan of inconsistency. Just hope the managers make a better effort to their employees of the coupon policies.