Jiffy Lube

Where to begin. I pulled my truck in line and parked it because everyone was busy. My boyfriend and I went to the lobby to wait for a representative. We waited about 10 minutes, I was surprised by the wait time, but you know, things get busy so i didn’t mind that much. Next thing I know, a canary yellow gmc truck is being pulled into the shop. I said «Wow! Look someone else has a truck just like mine?!» My boyfriend replies «Ha! Thats your truck!» «No it’s not, i have my keys right here.» We sit back and admire the syncronicity. Then I notice the sticker on the back window, it was indeed my truck! They had moved it without talking to me AND WITHOUT MY KEYS. I immediately went outside and said «excuse me, how did you move this truck without my keys?» The representative was already underneath my truck doing something (i don’t know what considering I had not spoken with them about what service I wanted) and he replied «I know how to turn on this truck without the key.» I said «That’s messed up.» I went back inside and told my boyfriend I wanted to leave because that creeped me out. Another rep came inside and started checking me in (NOTE: THIS WAS THE FIRST TIME I HAD SPOKEN TO SOMEONE ABOUT A SERVICE.) I told him I was going to take my truck somewhere else but thank you for your time. He looked confused and asked if there was anything he could clarify about the service, because «they had already started.» I said «Start what? I haven’t even talked to anyone yet.» He said they had started the initial inspection that they do before they do an oil change ect. I felt cornered at that point. I didn’t want them to get offended and mess with my truck so I went with it. Then they go through the whole upsale schpeel. I somehow ended up paying nearly 60 for an oil change because I was confused about the services, they basically made it sound like if i got the 30 oil change my truck would break. Finally after the service was complete, which took about 40 minutes, My boyfriend and I drive to Portland. As soon as we get to town boom, smoke is coming out of my exhaust and my engine stops turning, luckily i was right next to a parking lot so i turn in. I called the Jiffy Lube and told them I was broken down. I was positive it had something to do with the service I had received from them nearly 3 hours prior. My truck was running great before that. He says i’ll have to call back in the morning to speak with the district manager. I called a friend and stayed in Portland that night. The next morning the district manager sends a Portland Jiffy Lube rep to inspect my vehicle. She looks underneath the truck and at my receipt and says I didn’t have an oil leak prior to the service but now i have a major one, also there seemed to be coolant in my engine, which meant I had blown a gasket, she said «Looks like they’re gonna have to replace your engine.» She called the district manager standing right next to me and told him it looked like a faulty oil change. THEN (couldn’t believe this) he calls me and says «Just got a call back from the rep, she said this incident has nothing to do with the service you received.» I said «woah what? that’s not what she said, I was standing right by her while she was talking to you! What I heard her say was… «Then he says he’d have my truck towed to a Goodyear and inspected by someone else (even though someone just inspected it?!?) At this point i’ve been in this parking lot all day waiting for this process to ensue. My car is towed to a shop, the shop says they can’t look at it til the morning, which means i’ll be in Portland ANOTHER night. I couldn’t stay because I had work the next day, so we rented a car and drove back to Olympia. Good thing we did because the truck is STILL in that shop a week later. The district manager called me and said they would cover the cost of the tow and inspection but not replace the engine. Head gasket repair is about 1600. I’m a waitress, I don’t have that kind of money. So now I have NO truck. That truck was everything to me. I loved that truck. Im still in conversation with the corporate office, attorney general, and better business bureau trying to negotiate the repairs. I drove down to Portland Friday to speak with the shop and figure out what to do with my truck, when i’m nearly to Portland I get a call from the corporate office saying they need to send ANOTHER person to inspect the vehicle on Monday (A THIRD TIME) so it needs to stay in the shop. Well great, I had just drove to Portland for no reason. My mechanic always warned me never to go to Jiffy Lube, I learned my lesson. It’s been a nightmare. As i’m talking to people about my experience, I’m hearing other peoples horror stories about jiffy lube, i had no idea. Who knows maybe they’ll end up redeeming themselves and paying for the repair but somehow I doubt it.

My very dear friend and work «mom» who is rather technologically challenged, asked me to post this for her because she doesn’t really do apps or websites! I have known her more than a decade and I totally trust her. She told me at length about her experience at this Jiffy Lube, and frankly it is even better than what she said here.
I visited Jiffy Lube on State St. in Olympia yesterday (12−23−14) as I needed their free oil top off. While working on my car, John L. could not get a reading on my dipstick. After further investigation, he said there was a problem that Jiffy Lube was not equipped to fix. He asked if I would like a referral for a mechanic, which I accepted. I immediately went to the mechanic, who fixed the problem quickly. I wanted to thank John for trying his best to figure out the problem and then for recommending a great auto mechanic shop.

This place is extremely overpriced I went in to get a standard oil change and they said because I needed a synthetic blend it would be $ 60. Outside they advertise $ 30 oil changes but that must not include any vehicles that were manufactured after 1990. Do yourself a fave and go the Firestone a block north and get the same service for $ 20.

One stormy day as I drove down State my car starts feeling funky, and smelly. Well it was burning up. I, coincidentally, happened to be pulling up near Ralph’s and Jiffy Lube was to my right. I stopped in to ask what the hell was going on with my car, I am a woman and know nothing about cars… So I pulled up and this girl helped out and got some other dude to take a look at my car and was SUPER HELPFUL! The girl and the dude were so nice to me, it was astonishing. So it turned out my radiator has a crack and is leaking some fluid that should keep my car cool. The nice gentleman filled up my car with the fluid for free! And even took the time to show me where the radiator was cracked. Great customer service, they went above and beyond! Thank you Jiffy Lube employees… oh yeah and thank you for saving my car’s life! :D