Wendy’s

Wow, I was very disappointed with the Management at this Wendy’s location. During my dine in experience, I saw a group of individuals passing what looked like illegal substances back and forth between one another and then disappearing into the bathroom. I tried to inform the evening Manager but she would not come speak to me. Even after another customer voiced her concern. Frustrating.

I was at the drive thru last night around midnight. My order was taken and right before I was about to drive up, they said their system went down and I had to repeat the order, so I did. I drove up and I was told that the system went down again and I had to wait a few minutes. So I waited, a A few minutes later they said the system went down again and they cannot accept credit cards and we can only pay with cash. Which I didn’t have, so my mom whom was with me is visiting from Cali offered to pay. I asked the employee if we were gonna get some kind of discount for all the inconvenience. The employee said he had to ask the shift manager if I can get a discount, well he comes back and said that his shift manager said no discount. To my surprise just a strait out «No» was unacceptable so I asked if I could speak to her, so she comes to the window and I asked «how is it that after all the inconvenience and the long wait and you can’t even give some kind of discount» come on, free fries a free burger xrtra free drinks! Anything to make the customer happy to keep them coming back!
So this short, chubby blond shifts manager says we didn’t plan on the system going down and it’s not her fault! I said «I know you didn’t plan on the system to go down, no one said you did but you can at least give a discount for our inconvenience. She said she’s not authorized to give discounts! Haha, I’m like really?! Well who is? She says only the approval of her manager, so I said «ok I’ll wait» she gets on the phone and then she tells the employee to tell me «no discount and if I don’t wanna pay cash then go somewhere else»!! Whoa, I sure wasn’t expecting that! How rude, then I told the employee that I want to talk to the shift manager directly and why was she having him relay the message. She comes back to the window and I said what do u mean pay cash or go somewhere else?! She replies that her manager said no discount and then says well I can only give you $ 2 off your total which would be $ 11 instead of $ 13, man was it that hard! She couldn’t handle it herself? What kind of shift manager has no authorization to give a discount. Not only was she rude she was telling the employees under her to be just as rude and relay that message «no discount, pay cash or go somewhere else»!! Anyways, I get my food that had been sitting in that bag for about 20 minutes I make sure everything is in there, it is and as I’m driving off my mom hands me the fries and they are all greasy, cold and wilted! Man o man! They couldn’t even make sure I had fresh fries! I tell ya, bad service and rude shift manager and employees! Yes, this is the Wendy’s on Martin way near Winco foods in Lacey!!!
BEWARE!!!

Dave would roll in his grave. Really pain meatless tasting burger. Fries were cold and old. Service was very cold and a smile wouldn’t hurt. Skip this place and go to 7 – 11 down the road

Had some good service today! Got a free frosty! It tasted perfect on a hot day like yesterday!

They are ok. Sometimes they don’t really care when you go through the drive through not the best Wendy’s to go to in the area. I suggest the Lakewood Wendy’s

The burger was really good, fresh, and hot. The service was fast. The restaurant has over 100 soft drinks. :)

Its Wendy’s, Fast food hard to go wrong with that but I have been proven wrong before.

Food was awesome. I’m not giving them a perfect review cuz we went through drive-​thru and didn’t get napkins, spoon or straw for my frosty. Tried to drink it and was all my face :-(