Gameworks

I’ve been coming here since 2003 since I own couple businesses at the mills. Every year seems decline a little bit, they used to have a bar downstairs but now just upstairs, the floor needs work, the games needs upgrade, needs new tables n chairs instead repainting them every 3 years and above all, please fix the AC instead running 15 fans! But I come here almost everyday because the staff, everyone from the floor to the bar, kitchen and all the managers are outstanding, A+ service, and the food are great for the price, matter of fact, I’m on my way over there right now !

The service was great waitress was sweet but why are they so slow??? It took 45minutes to get our appetizers… my buffalo chicken wrap had NO chicken in it my potato skins were burnt…

Bad service! Bad food! Never again do I bring my family! Definitely don’t come here!

Where do I begin…
1. The «dining area» consists of tables you would probably rent from a party place with black tablecloths thrown over them. We were seated right in front of a window which I felt was a little awkward, but I dealt with it. Overall, not a very enjoyable atmosphere.
2. Waitress had ZERO customer service skills. Was not knowledgeable on the rewards program, (which I regret joining now), had zero tact when mentioning everything there was an upcharge for (onions, ranch with wings, syrup for strawberry lemonade, just to name a few).
3. Appetizer was delivered with meals. One child meal was delivered cold and spaghetti was watery. That dish was not touched.
4. Food was not good. Despite having only one vegetarian item that I noticed, I didn’t ask our server if they offered anything other than a veggie burger, because I was sure the server would’t be any help, mainly because she had already rubbed us all the wrong way.
5. Few games were broken, but employees took care of them quickly as soon as we informed them about them, so this was not a huge deal — it was actually the only positive thing I can report.
6. No soap in dispensers in ladies restroom. Makes you wonder…
A couple of us left feedback during our visit, today (2 days later) I was sent 2 free $ 20 game cards. Honestly, I’ll probably never use them because I’ll probably never go back.

Along the same lines as everyone else… Paying a premium price for games, yet most of them are broken. Place is dirty. The large projector they have in the main room needs a new lamp, colors are all off. Come on guys if I can afford a $ 200 bulb for my projector, you can. Go to Dave n Busters, well maintained and better atmosphere.

Horrible place
50 cents for onions on a burger and 50 cents for ranch for my wings? Give your employees a class in customer service too. Do yourself a favor and go to Dave and busters or rain forest café… This place sucks

I always have a great time when I come here …
The secret is to go during the 2 hour game plus for around $ 15 bucks a person. Now that’s a deal.
Usually have to go early Sunday for the deal.

Great service from our favorite barista Sophia! Beautiful campus and such a great atmosphere!

What the fuck happen to this place!.:.Its been years since I’ve been here but I remember this place being bright and active… This looks like a run down place you’d find in the slums somewhere… Dave and Busters here we come

This place has turned to shit. My friend had her daughters birthday party here and had the worst service ever. They were more concerned of another party which was bigger and just completely ignored our group. My husband went to use the restroom and noticed one of the employee had not washed his hands… In super disgusted and will never be coming back.

Came in for a dinner and games, sat in the bar which was the worst idea. The bar only had a few people but took the bartender over 10 minutes to come ask us what we wanted to drink only. We had to ask for menus, then we waited another 20 minutes before yelling across the bar that we were ready to order which took another 5 minutes to come and ask what we wanted. Another server grabbed our food and was walking around the bar with it, so we had to get his attention to deliver it to where we were sitting. Had to ask for our silverware and napkins. When we needed refills for over 10 minutes, I got up and went to the fountain and filled my own drink myself, my husband had to go up to the bar and wait. Ridiculous! Food wasn’t even worth the trouble! Won’t make this mistake again!!!

This place is a dump. I hadn’t been here in a while and we went this past weekend. Crap in all the toilets, toilet paper all over the floors, no soap in any dispensers, just a nightmare. Half the games were either broken and taking our money or out of tickets. I don’t know who the manager is there but if that were my store, they’d be out of a job fast. Disgusting and not taken care of at all.

I wish I could give this place zero stars. This place has really gone down the crapper compared to years ago. If I wanted to play outdated games, I would just go to chuck-​e-​cheese and save money. Not to mention half the games didn’t even work. Not that there’s anything to do upstairs, but if you go up there make sure to take some cold water and a fan because it feels like a sauna up there. We bought our card through groupon and I still feel ripped off, we walked out after 30 minutes. Never ever ever going back.

Makes sense why they’re having this $ 20 all day game card for $ 20 on groupon. I know it’s not the employees fault but they def need to hire a technician to fix the games cuz about 75% of all non-​ticket games either are out of order or one of the guns or one side of the machines has a faulty error causing the gameplay to suck. I played maybe 5 games and quit midway for that reason.
Sure it’s worth it to bring round kids cuz they won’t know any better but for an adult, what a let down. Never again.

I had a great time. Cool games. They have great snacks. The place is clean and a great atmosphere.

We had our football banquet and had a good experience. Teams before complained how things were unorganized and food never came out after it was ordered. Good was slow for us coming out and they offered complimentary game cards for the long wait. Food was good though and the kids did not complain about the pizza. They have a bar which is great for adults but that too took a great deal of time to get a drink. I think the staffing issues are cooks and bartenders. They just need more when they have reserved events. A lot of games were not working and it was hard to track down someone for help. The restrooms were kind of gross and smelly. They need to revamp the whole place, it could be better.

Very disappointed with this location. I called on December 30^th to find out what time they would be closing on New Years Eve. I was told they would close just after midnight. I also asked if they are doing anything special for New Year Eve and was told that they have a midnight champagne toast like they have done for the past few years.
So with that I told the group of us (14 in all) that we will meet up at GameWorks to celebrate NYE at GameWorks.
One of the group members wanted to show up a little early and called at 5:30 to see when the Happy Hour was over. The manager on duty to them that Happy Hour is over at 7:00, the kitchen will close at 8:00 and they will close at 10:00!!!
Needless to say GameWorks ruined all of our NYE plans. I will never give GameWorks any of my business again and will make sure to let everyone know about our ruined NYE for many years to come.

Came in for happy hour prior to the improv. The restaurant is huge, and the happy hour was 50% off appetizers, beer, wine, and wells. SCORE! We tried the sliders, mozzarella sticks, tots, potato skins, and wings. All were good bar food! The ranch was homemade and the sliders were actually pretty great. If I’m in the area again, this is the place to go for HH.

I used to come here as a kid and loved it back then.
I came here recently with my family (Son and Wife) thought maybe they can experience what I did as a child.
And was totally disappointed. The AC didn’t work left us all sweating while trying to play some arcade games. definitely would not recommend the food it tasted like it sat in a freezer way to long and should have been thrown out. so glad I didn’t book my sons birthday here. Next time I want to play some arcade games with my family I will spend the extra money and take them to Dave and Busters on the other side of the mall. will not be coming back here any time soon.

Went here yesterday with my girlfriend and little cousins that are visiting. Horrible horrible horrible, never again. Bad service at the restaurant, had to ask for utensils and napkins. The food I got Fish&Chips was over cooked and the fish itself was not firm nor flaky just a mush, Coleslaw was warm and fries were dark (old oil?) I told the waiter to throw it away, never did he ask if my food was ok (Plate was full). The appetizer platter was the only thing that was ok.
Now gaming… Horrible once again out dated games with burnt out old monitors, if you take little ones then I guess it’s ok since they don’t get competitive like grown ups.
All in all Dave & Busters is the place to be for a few more bucks!