Baskin Robbins 31 Ice Cream Store

I stood at the counter waiting for 15+ minutes for someone to come help me. I asked for someone to help me but he said he couldn’t because he was apart of the Togos staff but told me that I had to wait for a different member of the Togos staff for service. After waiting a woman in a Togos uniform sold me a gift card that was covered in scratch marks, dirt, and had the scanner and front almost scratched off. I asked for a different card and she showed me the three others that were written on and just as dirty. When I asked for a refund she told me that she had to wait for the owner. Then she told me that she couldn’t open the tray. The one star is because she was able to return my money at the end but only after I put up a fuss… Place sucks.

This location has a Togo’s in the same building. You can have dessert after your sandwich. The lady that served me was very nice. Hmmm, for my next visit I wonder if I could get bacon on my ice cream.

Worst 31 flavors I have ever been to. Ordered a hot fudge sundae. It came with chocolate sauce! Not hot fudge like I requested. And they would do nothing about it. Do not come here!!!

Sunday the 31^st is always 1.31 Ice cream. The service here was good, the manager was terrible and didn’t want to honor the Baskin Robbins tradition with me and 2 kids in tow. The people there, looked at her in disgust, she decided to change her tone, pretty sad case of not knowing procedure or policy, but still was given the honored deal and had ice cream, and my girls didn’t really notice her unprofessionalism. Enjoy!

Our trip to Baskin Robbins:
«Hi, we would like to get a banana split.»
«We are out of bananas.»
Do I really need to say more? This place was terrible the day we came.
I have not been impressed with Basking Robbins for a while now. They have not kept up with the times with their flavors or their service. No wonder the BR near my house is now a Yogurtland.
Hopefully, my family will not drag me back here again.

New tire store going in next door so the parking is bad. This is a Togo’s shop as well, so the ice crème is almost an after thought. Working two counters upsets the staff. Most of the time they do not have 31 flavors.