America’s Best Value Inn

Stayed two nights. Some minor updating has been done but basically, this is right out of the sixties. Clean room, comfortable beds. Price is perfect for what you get. I would stay there again. Staff was extremely courteous and helpful.

Horrible– first we had a hard time finding anyone to check in. Finally she showed up. The room was ok– the fridge didn’t work– turns out it wasn’t plugged in– smelled awful. Microwave didn’t work– same problem — but the cord wasn’t long enough to reach any plug ins! Great planning!
Breakfast was to start at 6:30 — at 7:05 the doors were locked and nothing was set up. No one was around at the front desk. I should have left when we didn’t find anyone the night before.

I have to give 4 stars, not for the room, but for location and the people. Typical motel, but friendly workers and great location. The price was right !

We rented two motel rooms for our family during the Christmas week. We were trying to save a few dollars and chose Americas Best Value Inn. The rooms were clean, furniture nice, beds firm but comfortable, refrigerator and microwave in room, rooms quiet, good showers, staff friendly and efficient. You could get by on the breakfast, there was couple of selections of bread and bagels, make your own waffle, fruit, two kinds of cereal, coffee, milk and orange juice. It wasn’t bad, just average. this motel is downtown so easy walk to restaurants and activities. I would gladly stay here again.

room had everything we need; TV, fridge, microwave Eric. Hotel was very nice and fixed broken light immediately after we mentioned it to them. Not only that but they contacted me when I left my computer charger and shipped it to my home. Overall excellent experience!

This was one of the nicest stays we had at a hotel in years. The rooms are very clean, picked up everyday. Newer furnishings.
Whoever hired this staff kudos to you. The ladies we dealt with at the desk could not have been more accomadating, we had gotten in earlier than expected and were given a early check in, our original room was to be on the second floor and we asked for a ground floor room as my wife had broken here foot and the stairs would have been tough on her, again no problem. On check out day they also accomadated a late check out due to a appointment we had and then also kept our luggage in the office as we had another afternoon appointment and would not be back until after 4 pm, and did not want to leave luggage in the hot car. It was 115 the day we were leaving.
I had read some of the other reviews about rude staff and other issues, nothing could be farther from the truth in our experience here.
This place is also walking distance from everything in town.

This place is great! We’ve stayed in worse and paid more. Clean room, comfy bed, fridge microwave and a new TV with more than average number of channels. Nice friendly staff and they even have a swimming pool. The only reason they lost a star with me is they advertise to be pet friendly but there is no where in the area that isn’t paved or mulched for my puppies to pee. Our lab didn’t pee for almost 12 hours straight because we had trained her to only go in grass. Other than that everything was great. Quiet and safe area too.

We ended up in Pendleton on our way back across the country from Seattle to Philly. We had planned to stop in La Grande, but the hotels were poorly rated compared to the ones in Pendleton and this one seemed well worth it in particular.
We got a great rate — just over $ 50 with tax — and the room had a king bed, a desk and table and a mini fridge (something sorely lacking in our other hotels along the way). We liked the bed a lot. Soft and comfy with great pillows. I appreciated the workspace as we both had things to do on our laptops. The Wifi wasn’t very fast, so don’t get excited to stream Netflex while you’re here.
The important parts of the room were clean– the sheets and bathroom — but we noticed some other not so clean bits.
A big bonus was the man who checked us in — might be the owner or manager — he had lots of great advice for restaurants and bars all within walking distance. Free coffee all day and night and a simple continental breakfast in the morning made for a happy send off when we packed up to continue east!

We called late one night on our way thru to Boise and the clerk was VERY friendly and helpful. My father is a disabled veteran and he made sure we got a really nice large room with parking right in front of it. He also gave us a great discounted price.
The room was spotless and huge. Breakfast in the morning was good. They have a beautiful pool and nice grounds that are kept up well too. Will definitely stay here every time I travel thru the area!

Great value, yes! Gracious staff welcomed us at 11 pm, lights on, door open, though we had no reservation. Very nice room. I agree: correct name!

If you want a simple, clean room for your money this is the place to stay the night. Brand-​new LCD widescreen TVs. The staff is very friendly, adequate continental breakfast, heated pool, and Wi-​Fi. $ 47 a night on
.

I have to say this motel is appropriately named. After traveling from Seattle to Wyoming and back again, this place was the best value proposition of our entire trip.
The rates here are at 25−30% discount to the standard chain motels.
And almost as cool is the fact that the location is downtown as opposed to next to the freeway. While that might not seem as convenient for stopping off and finding a motel, it is actually preferred because the Value Inn is within walking distance to most all dining establishments. The last thing you want to do after roadtrippin is get back in your car to go find a place to eat. Besides walking is good for you.
So for all you wary travelers, I recommend you map your way to the Value Inn, walk to get your dinner, and then get a good nights sleep!

An older property that has been well taken care of by attentive owners. Clean rooms. A couple of blocks to restaurants and shops. We enjoyed the paved riverwalk after dinner with our large dog.

I would like to express my complete dissatisfaction for the customer service I received at the Pendleton Americas Best Value Inn. You truly don’t get what you pay for here!
My son’s 10 – 11 Gresham OR All Star Baseball team made it to the State of Oregon Tournament that was hosted in Pendleton OR. In our excitement, our team quickly began to research hotel accommodations and the best deals where our players and families could all stay as a team.
We went to the Pendleton Little League website and the Pendleton Chamber of Commerce website and noticed a number of hotels that were offering discounted rates to teams of the tournament. We were considering the Red Lion and then came across the discounted price quote of $ 69.99, plus tax at the Pendleton Americas Best Value Inn. We called to confirm that price and the front desk politely confirmed that we could stay for $ 69.99 per night, plus tax. Our entire team booked rooms at this hotel (at least 17 rooms were booked in all). Each family booked, paid and arrived at different times. When my husband checked in, he was verbally told $ 69.99 per night, plus tax and then slipped a bill to sign, which he did. Over the next couple day’s word started to spread that some were charged $ 69.99 and some were charged $ 79.99. When we looked at the bill, we noticed we were charged $ 79.99, plus tax and not the $ 69.99 told on the phone or at check in. One family member that had come up later than everyone else, was actually charged $ 99.99, plus tax. Another guest, not with our group checking in at the same time received a rate of $ 42.99 for the same night.
As I went to the front desk to try and reconcile what I thought would be an honest mistake on their end, the lady would not even look at me and said it was $ 79.99 and we signed the bills, so they would not adjust. I was frustrated, but left to talk to the others in my group to research further. Everyone started to share similar stories and confirmed their bills were different than what was quoted, even at check in.
The next morning, myself and two other moms went in to try and resolve the issue again. We were again greeted with the same response and then the owner showed up. He started yelling at us and telling us to leave the property if we were unhappy. We told him we were customers, trying to resolve a discrepancy on our bills. He said we were only upset because we lost our baseball game. He then said he could change his prices from minute to minute and we should have looked at the bill before we signed it (agree). When we said we trusted that we received the rate we were quoted on the phone and at check, he said oh well! When we pointed to his sign that said they offer a price match guarantee and asked him to make the adjustment, he said he did not have to. It was his decision to charge us $ 79.99 per night and that was that. We asked why he would do this to a Little League Team on a budget? We asked why he would falsely advertise a price to get us to go there. He said we could have decided to stay somewhere else when we checked in, if we did not like the price. Who is going to pack up and go somewhere else at the last minute with kids in tow after your card has already been charged?
A few seconds later a police officer arrived. While we were completely embarrassed, we were actually relieved to have someone of authority onsite. We went outside and explained our situation to the officer and he informed us that he has been called to the Pendleton America’s Best Value Inn before and of the many places to stay in Pendleton, unfortunately this hotel is not one he would recommend. We explained how we came to find this hotel and he apologized and told us to dispute the charges with our credit card company, report them to the Better Business Bureau, the Chamber of Commerce and the Pendleton Little League. He was extremely helpful and we all went back to our rooms and began to pack up. As we did this, a worker was hiding in a vacant hotel room video-​taping our children playing wiffle ball in the parking lot. The children all started to report this to their parents and were scared, so rather than go back to the front office and complain or call the police, we all made the decision to pack up quickly and leave before check out. I am pretty sure it is illegal to video tape a minor child without parent consent. We also felt compelled to take pictures of the hotel rooms as we left them in fear of additional charges that may be added fraudulently to our cards.
We have reported this experience to the hotel chain, the Pendleton Chamber of Commerce, the Better Business Bureau and Pendleton Little League, as well as some surrounding businesses which have agreed not to advertise their services in the future.

Super friendly hotel in a great location. It is very close to everything that you might need, including the freeway, grocery stores, the farmers market. The rooms are clean and comfortable, though the air conditioning was a little tricky. A great welcome to Pendelton, and I will be back.

Super friendly staff welcomed me at 10pm, as we finally arrived. After hours of driving, we looked for the closest affordable motel, and behold, this was on sale. What a deal we got! Clean updated rooms, pool available outside, descent breakfast. Just a little hard to find off the freeway.

CLEAN! This place is a tremendous value. It is clean, spacious and equipped. The location is great for downtown access and access to big box shopping should you need it. Wi Fi great, breakfast good, service friendly and flexible, most nights very quiet (I, unfortunately, was plagued with a group of wrestlers next door one Sunday night before work and I do not think any hotel walls could muffle this sound-​staff did respond to the uproar these guests caused). The River Trail is adjacent to the hotel so you can run or walk and explore the entire town if you keep on going.