The UPS Store

I have had nothing but great experiences at this store. I come in here often to get copies. I’ve had to send packages as well and they have received some for me too. Everyone is friendly and knowledgeable. I’ve worked with Iggy and he is always so happy and friendly. I recommend this store above others because of their customer service.

Went in to ship two items. I chose UPS because I had been given an account number to ship one package under, so I simply decided to ship both since the other item was for a different purpose. I paid for shipping on the first item and started the transaction for the second, providing them with the UPS account number that I had been given. I was told they could only ship under their account number since they were a franchise. I was then told most people just print labels. I asked if they could do that for me and was told they could not, even though they had the facilities right there to do it. I flatly said that was not good service and he responded that they give great service to UPS. As a franchise in a commodity business, good service is the only way to distinguish yourself. This franchise does not provide good service. I recommend using the FedEx location up the street instead.

Since moving here, we come here for all our shipping needs. Since our family doesn’t live in the area, that’s more than most. We haven’t ever had any issues in the store or with deliveries.
I realize this is pretty basic but I feel like they are rated unfairly low.

The staff was helpful enough, there never seems to be much of a wait at this store. That’s all we really care about, right?

Long line for a weekday at the end of January. I was ready to be in and out fast, since my last experience at FedEx down the street was so quick and painless.
I waited behind some very strange individuals. One woman wanted to send an envelope of photos 2^nd day or overnight. When the employee informed her it was $ 10 to send 2^nd day, she huffed and puffed about how she didn’t want to pay that much. I don’t know what decade she is living in, but she could’ve scanned these photos and emailed them for free. The employee was very polite and patient with her, while she just stood there and whined about how pricey it was, like he was going to give her some kind of discount.
The second woman wanted to ship a small package to El Salvador. She told the employee she’d shipped there before. But after being told it would cost $ 100, she looked shocked and walked out with her package.
Finally, it was my turn. It’s very easy to get in and out quickly if you have a pre-​printed label and your stuff is already in a box, but I guess not everyone understands this. I was shipping a designer handbag to a resale company, and I’m going to receive a large check in the mail for the sale. It made me uneasy that the guy didn’t seal my box, he just put it in a pile out of my view. I glanced toward the pile, and he said, «I’ll package that up later.» So there’s my box, open, with an $ 1,100 item inside just sitting in a corner.
At least I have a tracking number.