this location used to be ok when they had the ‘monday special’ but now they dont and I will likely never come back. The workers simply just dont care about the service, attitude or temp of your food;/
Chelsey J.
Évaluation du lieu : 5 Rancho Cucamonga, CA
Make sure to double check order when it’s in to go or drive thru. I’ve had mistakes before whether it be a missing side or an extra side food has always been tasty hot and fresh
Faith n.
Évaluation du lieu : 1 Rancho Cucamonga, CA
I love Kfc and would love to come here more often but I swear, every time I come and order hotwings, I ALWAYS have to wait 15 min!!! All the time!!!
Rose G.
Évaluation du lieu : 5 Fontana, CA
Wow !!! What a change Greatttt service my food was hot and fresh and manager was patient. Didnt rush me and was a great listener.
James K.
Évaluation du lieu : 1 Rancho Cucamonga, CA
I love KFC chicken. Too bad this place is terrible and ruins the KFC name. The employees are mostly teenagers who have no work ethics or customer skills whatsoever. The only time you will see a smile is when they’re playing grab ass with one another behind the counter… as you stand there waiting to be(poorly) served. They usually don’t have chicken sandwiches and its a 7min wait for the filet to cook. Also forget about corn on the cob… only available at the corporate stores… WTF? This restaurant is dirty, sticky and poorly maintained. I’m surprised its as clean as it is given the staff and the lack of a service mentality. I’ll bet the franchisee will offer free food to compensate for my poor experience… Save it lady fix your restaurant or get out of business.
M R.
Évaluation du lieu : 2 Pasadena, CA
What in the world! Why does KFC charge to use your MasterCard to buy their food? They swiped my card in at the drive-through and charged me a service charge of $.49! Other fast food chains do not do this!
Jim G.
Évaluation du lieu : 1 Rancho Cucamonga, CA
This place deserves 0 stars for the service I’ve received from them ever since they opened this location. Every single time I go to the drive thru they screw up my order. The staff is very unprofessional and can be down right rude. This is typical of pretty much every fast food joint nowadays except chik fil a. I can’t eat here anymore since the food now makes me sick with how greasy it is. When I was a kid it was my favorite fried chicken, too bad things have changed so much for the worse.
Akira T.
Évaluation du lieu : 1 Malibu, CA
Learn to listen… My niece and her father stopped to get dinner. I requested mashed potatoes with no gravy and a biscuit… A few other things were ordered. My sister was on the phone while he ordered to make sure they got the order correct. The repeated it back SEVERAL times. Finally at the window. They REPEAT the order as they are handing him the food. It’s wrong. So they take it back in. REPEAT the order for the 6th time and pass him the food. He gets to the house. We open up the meals. SIDES are missing. SERIOUSLY people. The corporations whether franchise or not should be able deliver more accurately or at least train their people to stay on top of it! It’s no wonder you’re establishment is holding steady at ONE star. It’s FASTFOOD not FINEDINING. What does it take to get an order correct? If you’re going to do a job. Do the got damn job! Whether it’s cleaning toilets or stocking groceries. You applied. You’re hired. Do the JOB and fix the damn number on the maps! It’s incorrect! I found the right one after going on GOOGLE and NO answer. Awesome…(insert SARCASM here). NOT a happy camper!
Guillermo H.
Évaluation du lieu : 5 Pomona, CA
I just moved to the neighborhood and i always go to kfc, i love the service i got them the employees today its always nice to walk into a restaurant and see clean tables thats a big deal for me and my family. The employees are real nice and friendly im going to keep in coming back to this location! keep up the great work guys
Saboor S.
Évaluation du lieu : 1 Rancho Cucamonga, CA
First time in my life walking in to a kfc it was around 630 pm. As soon I walk in there are a group of teenagers in a circle talking in the kitchen. Then there is a big dude with a goatee comes up to the register just standing there staring at me. No hi no acknowledgement at all. I ordered the popcorn chicken meal he hands it to me. Thinking I give him another chance and say thank you. Doesn’t respond just goes back to talk to his homeboys in the kitchen. The food was cold and tasted stale like they have been siting for a long time. I’m glad in a way that this was my first time going to KFc and more then likely my last.
Liz N.
Évaluation du lieu : 1 Rancho Cucamonga, CA
They used to have a $ 2.99 Monday special but be warned — they’ve jacked up the price to $ 3.99 now. For a measly 2 small pieces of chicken and one small side.
Evonne F.
Évaluation du lieu : 1 Rancho Cucamonga, CA
I always give this KFC a chance. I just can’t take watered-down gravy and hard meatless chicken anymore. Always have to repeat myself for plates and silverware, never give butter or honey for biscuits.
Joanne C.
Évaluation du lieu : 1 Rancho Cucamonga, CA
Worst KFC ever. The customer service is horrible. The employees just talk & ignore the customers while they gossip. The chicken is greasy or tastes dryed out.
Samantha A.
Évaluation du lieu : 1 Fontana, CA
Got half a drumstick. They didn’t have extra crispy. The potatoes were bad. The mac n cheese was even worse. My mom and husband got a wing instead of a thigh in both of their meals. The only thing they didn’t screw up was the biscuits. Next time I want fried chicken, I’m going to Albertsons.
Norm Z.
Évaluation du lieu : 1 Rancho Cucamonga, CA
Worst place ever. Management is to blame. The franchise owner for this KFC must do something or this place will close soon. Bunch of disorganized employees what a disaster. U need to wait for hours for 2 pcs and not my first time. I was thinking to give a 2nd change. I hope the owner read this! U need to hire a capable manager seriously!!!
Patty L.
Évaluation du lieu : 1 Rancho Cucamonga, CA
So this was kind of funny but NOT. My daughter and I went to this KFC because my hubby was craving fried chicken. We went inside to make a to go order. We were the only two in the whole place aside from the few employees we saw. The gentleman asked what he could do for us so I made my order of a family sized meal. He asked if we wanted the original or crispy. We told him original and he then told us to wait just a second. He proceeded to go around the station behind the counter and we heard him say to someone«they want chicken, what do I do»? The other annoyed voice said«well give them what they want». OK are you kidding me?(that’s what I was thinking) The young man came back around and began looking at some chicken in a metal drawer and also kept looking at us with the look of a deer in headlights. He looked so nervous like he didn’t know what to do. At that point I got worried. I didn’t understand what was going on so I just told him to nevermind and that we changed our minds. He actually looked relieved but didn’t even ask why or tried to stop us from leaving. So we havn’t been back to this location and probly won’t ever go back. Super disappointing.
T R.
Évaluation du lieu : 1 Rancho Cucamonga, CA
If there was an option for ZERO stars, they would be given twice over! I’ve avoided writing a review on this KFC, but I’ve had enough! Each time we visit, they are always without something. No fries, no corn, no CHICKEN! I mean, let’s be real. This is KFC, right? As I mentioned, I’ve avoided taking the time to review up until now. It happens more often than not, and it’s become way too ridiculous to allow anyone else to have to deal with. You give the benefit of the doubt for something such as this once or twice, but this is literally number ten or more. We’re DONE! And if you plan on going there for something in particular, be ready for them to dictate what your meal will be because I can guarantee they will be OUT of whatever you went there for! TERRIBLE!!!
Vuoch. L.
Évaluation du lieu : 4 Fontana, CA
7pm drove to the drive thru. gentlemen in the intercom spoke clearly and very polite. The lady handed our food at the payment window was also pleasant. I had half bake chicken and half crispy the crispy chicken was hot and greasy like a fried chicken should be lol! Disappointed with the bake chicken it’s dry like the desert. as if it’s been sitting under the heat lamp for sometime. The 20 pc. Hot wings hot and hot freshly deep fried and moist.
Sierrah R.
Évaluation du lieu : 1 Rancho Cucamonga, CA
This establishment is run very poorly. My food is never fresh and employees are not the friendliest. There never seems to be any form of management here. Who is the general manager and why are you running such a poor establishment? I see this place being closed down in the next year or so. I refuse to go to this location anymore. You lost about 4 customers in this house hold alone. Get it together!
Ricardo G.
Évaluation du lieu : 3 Rancho Cucamonga, CA
The only reason this place gets a 3-star is because I got FREE food! My fiancé and I went through the drive thru and ordered the 8 Pc. Meal w/2 large sides &4 biscuits. After receiving our food and drove off I asked my fiancé was she ordered so much food. She responded with«I only bought an 8 piece with some sides. You can take the rest to work for lunch.» Let me tell you that was a BIG lunch! Instead of getting what we ordered, we got double! We got a 16 Pc. meal w/4 large sides &8 biscuits. So I called my hungry cousin over to help us eat it. I can’t promise you will have the same luck as me, but I recommend checking your order before driving off because I might have your chicken and biscuits!