Travis is extremely pleasant and helpful. He helped me to navigate all of the options for new phone plans and set me up with a new iPhone. Sprint’s technology and systems are a bit slow and leave a little to be desired. The customer service was excellent and I’ll happily be back if and when I ever have issues with my phone or phone service. FYI, if anybody other than Travis is working, go back later. The other guy(Mark) is unhelpful and doesn’t seem to care.