KFC

I have been going to this KFC from the day it opened and it has gotten worse every year. I would bet 70 percent of the time they forget food on to go orders. The food itself is good if you actually get what you order. Very frustrating to get home to find out the did not give you 10 dollars worth of food you paid for. KFC should be embarrassed to have stores like this.

I have tried calling the number for days to speak to the manager and I get the fast busy signal
every time … like the phone is off the hook. First of all, the guy at the counter was not friendly at all and kept going out in the dining area to talk to friends. I ordered and paid for a 3 pc and a 2 pc meal to go and got two 2 pc meals and no butter or honey for the biscuits. Very disappointed and would not go back to this KFC.

I’ve been to this place a few times, the food is the standard fast food. The staff appears to be well trained. I usually like to come here late as the seating area is open till 10. Their free wifi has a good connection. Their grilled chicken has a longer wait when buying bulk, but is usually very fresh and sooo juicy when you get it fresh.
The last time I was there I was unimpressed by the fact that I forgot my order, however the resulting customer service I received was very good.
My experience: I like to have a bit of comfort food when I am working on homework. I got in, the cashier took my order promptly and answered some questions about the meal I got. I then went to my usual corner and started working on stuff. I noticed that three or four customers had already received their meals, but I just assumed that since I had order a breast maybe there was a cook time. When I saw a lady leaving with 2 bags of fried chicken I was like what the heck and asked the cashier, THEY HAD TOTALLY MISSED IT. They promptly re made my order. I asked for some bbq sauce and the cashier asked if I wanted the tangy version or regular, I asked for both. The cashier also asked if I wanted anything additional to my meal. By then I was really embarrassed and said it was okay and turned down the offer. I went back to my seat and open my mash potatoes and realize that they hadn’t given me a spork either. So I went back again and asked for the spork. The same cashier as before apologized profusely and got me a spork. Later glancing at my phone I realized I had already been there almost 40ish minutes before getting my food.
Overall the food was normal, the wait long, but the customer service left me feeling like it was still a good trip.

I have been to this KFC many times. Sometimes the staff is good. Once they didn’t have the crispy chicken. I waited for them to cook a fresh one. It takes 21 minutes and I agreed to wait. The batter was too salty and I couldn’t eat it. I had to wait for another twenty minutes. Fast food!!! Sometimes the guy on the counter is good. Once the chicken was cold and I asked them if I could have a hot one, I told them I was willing to wait. The lady said no, this was all they had and it was hot enough.
Other times, it is good.

Great customer service… The chicken were the best we had for the years we have been in US. This was something special.
Will come back for more. Finally, a KFC that tickles our taste buds.

The management needs to do more training. The wait time at this location is way too long every time I go.

I have been to several KFC’s and this is the worst! I ordered 2 chicken littles and there was no sauce and the chicken was greasy and not crispy. Also, the buns were dry and hard in the ends.
The service was fast and friendly but who cares about that when the food is so yucky.

The managers and staff are always helpful when I go there. They always apologize for any wait time and inconvenience. For fresh hot fried chicken, I don’t mind that at all. Great service for sure!

I live in Sammamish, and this is one of three fast food places in the entire town. So there aren’t very many choices of places to eat. I have visited this Taco Bell KFC a lot! This place is so bad, employees don’t stay for longer than a month. Their turnover is so high, and they get people who don’t know what they’re doing. They mess up your order all the time, always missing one or two items in the bag after waiting forever for your food. I can’t count the number of times they’ve ripped me off because an item was missing in the bag.

This place is closer to my home so sometimes I have to stop here. Sometimes the chicken is hot other times you know has been sitting there for a while. Sometimes they give me two thighs when I wanted a thigh and a drumstick. Sometimes they have given me two breasts when I wanted a breast and a wing. Last time I order mash potatoes and coleslaw in the combo and they gave me 2 coleslaws. Most of the time the people in the drive thru look weird. It depends on the day. Also last time my box of the combo had some stain from the taco bell food. They also will put KFC items in a Taco Bell bag. For me is that they don’t care.

Why am I writing a review about KFC?
Because of their excellent service I received.
9:55PM.
I’m in Sammamish — everything closes at 10PM.
Because a lot of my married friends live in Issaquah and Sammamish, every time I venture out, I just know it’s a ghost town at 10PM.
Rarely do I ever have fast food, but every once in a strange while I’ll crave two places, Taco Time for their mexi-​nuggets or KFC for the spicy chicken wings!
Get a bucket of 20, and it’ll kill the craving for the year.
=)
Anyways, it was apparent everything at this KFC was closed down, and they were getting ready to leave — but, the manager was really nice, told me that it was no big deal, she could fry up the ‘wings as long as I don’t mind waiting for 10 minutes.
10 minutes later — hot, freshly deep fried spicy chicken wings.
Delish!
I won’t be going back anytime soon simply b/​c I’m trying not to turn into a fat ass, but I love this place. Secretly.