Tom & Jack’s Auto Service & Repair

We have known Jack for almost 15 years and has worked on every vehicle we have had. Whatever our issue is rather if it is going in for a simple oil change or a major overhaul I know we are getting the best price with outstanding work completed. He is honest and gives it to us straight every time! There isn’t a place like his around anywhere!!!

Won’t up sell you. Will only do they needed repairs and services. Honest mechanic and great prices. Fast service. They got it all.

Jack is the best. Simply the best. He’s reliable, he’s honest, and he’s funny. He’s a good mechanic, and he understands his clients. I should add that I have been taking my cars to him for 8 years.

tl;dr:
1. Fast service
2. Good repair
3. Great rates
Longer version:
Our Scion began to shudder when driving it. Searches online didn’t help me find what the problem might be, and we needed it fixed in one day for a backpacking trip.
Tom & Jack’s found the problem to be an ignition coil (sorry if that’s the wrong term, something that helps the cylinder fire). They replaced it the same day we took it in, and we paid about half of what the dealer would have cost us.
The car runs great now.
On a more personal note, I met Jack and really, really like him. He seems honest, like all the other reviews have said. And when I showed up, he was actively working on a car, not sitting at a desk. When someone has been in the business for a long time, and they are still working, that’s the kind of person I want working on my car.
I’m not much of a reviewer, but I appreciate what they did so much I want to let others know about this place.

Been taking my family’s cars here since 1994. Jack is a person who I trust with my auto repair issues. I have never had any problems. All repairs have been accomplished as stated. You won’t get burned here. Honest business man with a keen interest and knowledge of motor vehicles. I couldn’t really ask for a better person to bring my cars to.

Don’t let the messy office fool you. Jack is a great mechanic and is as honest as you can get. He will never do anything on a car that is not needed. This shop has serviced my high mileage cars for over 15 years. It is a pain driving down to San Bruno form San Mateo, but it is worth it for the service.

Jack is a very honest guy and will make sure you are happy with the job. I always take my 13 yr old car to him and he never recommends anything that is not needed.

My family and I have been going to Jacks for years my dad even takes the church van here to get fixed! Honest and reliable. Always has his hands full but fits you in! Best on the Penisula! Thanks Jack best mechanic around

It was about time I wrote a review since I have been here three times for different services my Jeep needed.
With all three services he really strived to fix exactly what I needed instead of trying to sell me fixes I didn’t ask for.
His pricing is very fair and I never have felt ripped off when I did some back ground research myself.
My favorite thing though is how quickly he has been able to get me my car back. I have had experiences at other places where I would walk away unsure of when I would be back on the road. But now all three times later in the same day Jack has called me to give me information about my car and multiple repair options available to me.
I have a couple more things I need done and I feel good knowing I have a single place I can go instead of Unilocaling each thing I need done.
I feel very happy and lucky. Thank you Jack

Wanted to like this shop, but Jack lacks business skills.
Did not make eye contact with me, mid-​conversation just walked away from me and left me wondering if the conversation was over. Add to this he left my car in the yard for the day and did not work on my car. He claimed his bays were busy and locked up with cars that needed parts and he could not remove them. REALLY?!*# I made an appointment and he knew when to expect my car for an oil change/​tune up.
Do not waste your precious time here.

Jack is a really nice person and an awesome mechanic. On top of that, he is honest. He will not take advantage of you and will try to find ways to keep the costs down whenever he can. I have been taking my cars to him for a number of years now and he has never tried to sell me something I don’t need. He will tell me when something needs to be done and works around my schedule. I trust him and it took me many years to find someone I could say that about. You can feel confident in taking your car to Jack.

Best mechanic in the Bay! I’ve been going to Tom & Jack’s since moving to California 11 years ago at the recommendation of a friend. Have gone one other place once, but the service brought me right back! Honest, fast and reliable!

Good to go! Honest and awesome service. Brought my car in because of a whistling noise coming from the brakes. Thought the brakes needed to be replaced, but didn’t want to drop $ 400 if it was nothing. Jack looked over the car and cleaned out the brakes without charging me a dime. Everything was A-​OK. Everyone else wanted money just to look at the car. Jack could have BS’d me and taken my money, but he didn’t. I am definitely coming back to Jack for my car maintenance needs. Thank you Jack!

I brought my BMW over to Jack since the dealer wanted to surgically remove my left arm and right leg as payment. He diagnosed the issue correctly (I had done the research for the problem with my car but didn’t have the tools, confidence or knowledge to fix it) and he quoted me a fraction of what Peter Pan or SF BMW quoted. Furthermore, he inspected all other components once he had my car on the lift and told me other issue that he is seeing which allowed me to save on the labor costs since the car was already being worked on in the same area. Awesome mechanic who is fortunately for us, knows nothing about Unilocal or computers. LOL! These reviwes are genuine for sure. Take your car to Tom and Jack. You won’t be disappointed and he is even willing to give you a ride to and from San Bruno BART if you need it!

The insurance company totaled my car and gave me a check. Jack said he could fix it, having worked on it for years and knowing it had many good miles left in it. It took 2 weeks, and he had another shop do some frame straightening, but now it feels and runs as good as it did before the accident, and for about half of what the insurance gave me. I’m extremely pleased.

Jack has been absolutely awesome to us. We have an aging jeep and he’s been helping us fix what has to be done, instead of everything that could be done, to get the best value out of our car. He’s the only mechanic I’ve met that’s actually talked me out of doing work. He also finally solved a cooling problem, unfortunately after two other repair shops failed and billed us more than three thousand dollars. I’d highly recommend his shop, particularly if, like me, you don’t know much about cars and can’t really second guess what your repair person tells you. Jack’s been honest with us and he’ll do the same to you.
When our jeep finally dies and we buy a new car, this is the only place in the bay area that will be working on it.

I recently had a check engine light on my mini van. I went to a couple places for a diagnostic. And repairs to correct and clear the check engine light were more than I could afford. I felt like I was getting ripped off. Then I went to Tom and Jacks. My mini van was repaired in a timely, affordable, professional way. Jack has worked over the years on 3 of my 4 vehicles. I highly recommend Tom and Jacks.

I was originally searching Unilocal for the Serramonte Chrysler Dodge Service Dept. However, upon seeing that it was poorly rated — and — appears to have closed down — I continued searching for a mechanic to service and inspect the brakes on my Dodge Caravan.
Any business who can maintain a full FIVE STAR rating on Unilocal gets my attention… and my business! I called and spoke to Jack who told me to bring my vehicle over the next morning, which I did. He said he’d take a look and give me a call with a quote. He did as he said, and, when he called, he also explained my various options and prices.
Jack said he’d have all the work finished by the end of the day, which he did, and even stayed half an hour late to get it all done.
I will be taking my Caravan back to him, as well as many of my other family vehicles. I just get the feeling that he is trust-worthy…oh so refreshing these days!
[And, BTW, I kinda «sounded him out» on the Unilocal reviews to see if it could possibly be that he just put a bunch of his friends up to giving him 5 star reviews… but he really didn’t appear to know anything about Unilocal so I’m quite convinced that all these reviews are genuine, as is mine!]

Honest, up front with us and efficient.
Was recommended this shop by a co-​worker and have been so thankful I found them. Jack is always on the ball with exactly what my Jeep needs, and doesn’t upsell or screw us over by adding additional faux-​repairs. He’s honest and hard working, and that is about all you need to know.
Would recommend this shop for anything you need. They are even cheap for oil changes! We’ve gotten our coolant leak, transmission, and CV-​boots fixed here. All went well and never broke again.
Great shop.

I’ve known Jack and his wife Kelly for years. As a woman, I usually am very wary of mechanics and have had some rip me off in the past, but NOT JACK!!! He is just the best mechanic to ever lay hands on one of my cars. He’s a great guy, honest, hard-​working, creative, reasonably priced, and has helped me out of dozens of jams. Not to mention he’s been doing this forever, and has a great knowledge base. And if there’s something he doesn’t know, he’ll find out. If you want the best mechanic around, go to Tom & Jack’s. You won’t be disappointed!