FedEx Office Print & Ship Center

FedEx is Horrible. Every time I go thru FedEx it’s a disaster. Pls somebody tell me why it takes 5 days to receive a package that was shipped from Carlsbad literally 45 min away. FedEx held my package in their warehouse that was 15 min away and would not let me pick it up because it was in a locker that was set to be delivered on a particular day! Like really. Currently at the moment it’s happening again. in the past the manager of my Apts would sign for all my packages thru FedEx, never had an issue with that. So I recently moved and it’s not gated like my last place so I called to make sure they will drop off my package with the manager. The rep told me no the driver can not do that and I have to be home with my photo ID and the shipping address must match the address on my ID? Wait what? I just moved 2 weeks ago and my ID is not updated yet duh. So now I have to wait again 4 days to receive a package that is sitting at a warehouse down the street. Because now I have to have the shipper authorize for me to pick it up at the FedEx location. Never again with FedEx and I will not purchase nothing if the company is dealing with FedEx. They are such a pain.

I had my $ 300 paper back book spiraled and laminated here. It took them 2 hours to destroy it. The spiral has already came off because they don’t know how to fuse the ends properly (and by fuse I simply mean bend), and the entire front and cover laminate is one huge bubble. Upon arrival to pick it up, I noticed the awful job and asked how they go about fixing it and they said what’s done is done. They didn’t bother apologizing for the poor job… Honestly how hard is your job? It took two hours to mess a book up. Cut the binding, laminate the front and back covers, and put a spiral on it. I would NEVER come here again. You would have better luck at Staples.

Oustanding service ever time we used them. It ranged from my daughter’s projects for school to scanning large old photos to preserve them on a flash drive. Always greeted with a smile and professionalism.
You are appreciated!

Lamar, I believe he was the manager, was exceptional. They had some computer issues but he organized everything to be as efficient as possible. He greeted everyone that walked and even helped people with USPS questions. They were busy but well run and efficient.

Problem fixed. They sure know how to make a person feel important. Thank you guys for being awesome at what u do. Also to have my project done over night was a big deal. Thanks y’all

I went to this location on ⁶⁄₃₀ early afternoon and encountered a staff member who looked at me like I had 3 heads when I asked if they had parking placards for two parking permits. Her response was «What?» I showed her the permits again and explained that I wanted to hang each from a placard on my rear view mirror like a handicap sticker. She said they didn’t have those but she could make one for $ 50 plus the cost for materials! I just left.
I then went to Office Depot in Mission Valley where the staff member actually took the time to LISTEN and UNDERSTAND what I needed. She offered suggestions and the end result were two laminated stickers that I was able to hang from my rear view mirror. The best part is it only cost $ 6!
Amazing what a little bit of great customer service and the willingness to be resourceful can accomplish. The FedEx Murphy Canyon staff could take a lesson from the Mission Valley Office Depot personnel!

James did a good job on cutting some borders off my flyers. I ordered 10 000 from another printing place and was really happy with the work they were able to do to correct the errors.

I was in a bind and needing to print a very important project for my company (8 coil bound full color booklets) last minute and was unable to find the options I needed to order online, so I gave the store a call directly. A young man named Raul was more than happy to help fulfill my every need. He allowed me to email the store directly with my file and wrote down my exact specifics and then also gave me a courtesy call when he received the document and when everything was finalized. Talk about peace of mind! Excellent customer service, I will go back for that very reason.
Thanks again for all your help!

Decent self service location. They rather you self serve more than anything else. Went in to laminate a project… Well the lamination only lasted a day before it was coming apart. Luckily it’s not a big deal and for 2 bucks eh. They do have a station with scissors and pens etc. Just in case you need to edit or fix last minute details. Don’t come here to have a red carpet appearance of help rather this is fully self service and show yourself the way out.

Tried to charge me a $ 7 «repacking fee» since he recommended I use a different box than the one I brought in. He asked if I wanted him to repack it, or if I wanted to do it, I said I didn’t care. Had I known he was going to charge me $ 7, I would have done it myself. So he took 15 minutes to repack my items and wanted to charge $ 25 total… I can send those items in a small USPS flat rate box for less than $ 10.
Then I was going to be charged $ 12 for a small package weighing half an ounce… ridiculous.
USPS is the way to go. Aero Mail up the hill off of Aero will repack anything for you for free and are super friendly. No hidden cost.
Very slow service and hidden fees… Don’t go here.

Good self-​serve spot to make copies. You have the option of using a loaded fedex card or your personal credit card. Customer service is a bit lacking. Luckily I’ve been to self-​serve copy service stores before and have experience with office machines, so no big deal.
In addition to copying/​printing black/​white & color documents, you can also:
fax/​scan documents,
print banners/​signs/​digital photos,
rent computers.
and have items packed & shipped.
They even have office supplies available for purchase and the weekday store hours are convenient (7am — 11pm). I will definitely come back whenever I need to make copies and/​or need to fax a document.

I needed to have a passport picture printed out from a file I had saved on my thumb drive. Sarah was absolutely great! She took the extra time to make sure everything was lined up right, was correct size and printed out out perfectly! I couldn’t have hoped for better service. Will definitely always use this location for any future pictures I need printed.

Where did the self service copier go?
Came in on a weekend, only one self service copier and one employee who I don’t think realized there were customers in store. If you’re in a hurry, go someplace else.

These guys are always ready to help.
I sell a lot of things on eBay. And I needed a place close by to ship my items.
These guys are great. I’m able to print out whatever I need and then leave it to the pros to package and send off.
Iv never has any issues with this place.
Thank you kinkos/​FedEx.

This was horrible today. I needed to get a sign made for graduation and all the guy could say was someone will be with you. He proceeded to answer phone calls, and never acknowledged us. The next guy who came in did the same thing. He answered calls and just walked straight to the back. It was very disappointing customer service.

If you know what you want, and do not need any help, and it’s a weekday, maybe you’ll have a better shot than me. 4:30 on sunday evening and i walked in. A man in a fedex polo passed me twice stocking shelves as I stood at what I took to be an assistance desk. No ‘May I help you’, no ‘Just a moment’, not even eye contact. After 5 minutes I walked out. I’m now willing to pay more to ship to UPS to Never have to deal with FedEx post this snub. Customer service Rule #1: It takes 10 happy customers to recommend you to 1 person, but 1 unhappy person will tell 10 people. Fail, FedEx.

This FedEx is very close to where I live and they are open til 9pm!!! Rates are great too!

I don’t understand why it’s taking so long for me to print 1 piece of paper. There is like no one here.

Please keep in mind that this review is a reflection on this Kinkos over the last few years. I haven’t been there very much over the last year, just because I was passive-​aggressively boycotting this store due to the bad service I’d received over the years, so they may have changed– I’m not sure.
The reason I’m giving Kinkos such a low rating is the lack of friendliness/​acknowledgement from the staff. I don’t expect to be given a high five or a hug when I walk into the store, but any kind of acknowledgement would have been nice. When you’re at a store that often requires assistance for using the equipment, it’s helpful to have staff on the floor to help. I always felt like they were not really in the mood to help anyone, so they made themselves scarce so they didn’t have to do so. Going in one time and having this experience is fine, but when it happens over and over again, it gets a little annoying. Toward the end of my relationship with this Kinkos, I noticed that someone was positioned toward the front of the store actually saying «hi» and offering assistance when people walked in. I figured this was happening either a) because this was some sort of manager or b) they received some complaints about their unhelpfulness and were trying to make a effort to change. I’m hoping their service has improved– I’ll give them a try again sometime soon.

Do NOT go in here if you are in any sort of rush. Their service is beyond slow and lacking in a big way.
Just wanted to buy a card and it took well over 10 minutes to get someone to even acknowledge that I needed to be checked out. The first guy was unfriendly when I misunderstood him. He must have said said «Shipping out?» and I thought he said «Checking out?», to which I answered yes and he started talking to me like a child because of the confusion.
He then called over another associate… who is the only reason I gave this place 2 stars. He was delightful and apologized for the wait.
On my way out I decided to use the restroom, to make matters worse… no toilet paper.
I’ve come here before and they ARE kind of slow, but usually not this bad…