Tropicana Buffet

The place is alright. Variety of dishes to select from and cheaper from other buffets for weekends lunch. The cons — too crowded and tables/​floors are a bit dirty. The chairs old and scratched.

Nothing too fancy but for a buffet for all your typical Chinese buffet food, it works! After a long day and you don’t wanna cook and wanna stuff your face with coconut shrimp and rice, I come here thank you Tropicana

One of the most rudest service I have ever experienced. I’ve been to this buffet many times before just forgiving their way of being so disrespectful but I had enough today. They sell togo food depending on pounds and since today is Sunday they charge more which is pretty common for most restaurants. What I don’t understand is the way they didn’t allow me to make my amount of pound less therefore my total would be less. The first time, they let me take out 2 items out because it was over the amount I wanted it to be, the second time they stopped me and literally grabbed my box out of my hand saying I’m not allowed to and whatever I have on my hand is what I HAVE to pay. Then a few minutes after that, the worker there told me that she doesn’t allow me to purchase anymore. The most confusing thing is their frustration which led to affecting their customers as well. I don’t recommended coming here anyway, their area is not Sanitized, and customer service isn’t even great.

THIS PLACE GAVE ME FOOD POISONING! Currently just finished puking my guts out… Went here for the first time ever today, the sushi was very bad because the unagi on top of some of the rolls literally tasted like a piece of ham and not eel. The fried rice was poorly cooked and was gross. I really have no idea how this place passed inspection either it’s so dirty. The waitresses don’t even bother to pick up your used plates for awhile either. I highly DO NOT recommend this place because it got me extremely sick. Im thinking about making a trip to the er in a bit since I can’t stop vomiting

Menu is the same with other Asian buffet in this area. Sushi is not so good but crabs and oysters are fresh and delicious. If you’re looking for an affordable and ok-​quality buffet, this is gonna be the best choice. 4 people’s bill in Sat night is $ 70, included drinks and tax. Location is convenient too, staffs are nice and polite.

I been going to this place for close to 10 years and I never before had experience what I experience yesterday, I got rob by a waiter in this place, first time I ever seem him… I have a good attitude with the employees and the employers but even so they didn’t believe me and I had to pay my ticket again… I was really upset and I think I will never ever will go there again

Definitely not one of the places I would go back to. First, the place is very hard to find. Second, it is in the plaza where it is just too crazy and crowded; as a sample, I went there tonight and there was this car who almost hit the guy walking while the man in the car was backing out. Result, the guy that almost got hit hit the dude’s car… and of course, the other guy came out of the car and they had a fist fight… IN FRONT of the restaurant! Da F right!?! Third, food isn’t that great… been to better buffets that had way better food.
Was nice enough here to give them two stars. But like my motto… if you want to know if something is good, there is only one way to find out and that is to try it… I’ve tried it and didn’t like it!

Oh my god it was absolutely revolting. In my entire life, I have never seen a more disgusting dining establishment. My boyfriend and I each saw a dead fly he saw one on the corn and I saw one in the hot and sour soup. Literally I had two bites before starting to feel ill. HEALTH DEPARTMENT PLEASE INVESTIGATE.

Everyone wondering why this place is still open.
I have one simple answer.
Location.
Its in paisa heaven & I’m sorry but paisas don’t know good asian food.
Yes I’m stereo typing. Sue me.
Sorry but its the truth.
Im paisa but born & raised here in san jose cali.
Im what they would call «pocha»
Whatever but i know good food!
Im an asian food fanatic!!!
& although this place sucks a$&!
Its an all you can eat at a decent price,
Which is why its filled with latino families/​couples that just don’t know any better.
Food: tastes ok as it goes down. Has funny after taste. Very greasy. Screams MSG to me. Always get diarrhea & lots of gas afterwards
Service: depends, sometimes id get a nice server that at least makes eye contact & hints a smile or two. Other times i feel like they are being poked with a red hot poker & forced to refill my iced tea. The ladies at the front are some rude a$&! human beings. They ignore you when you say thank you. Just make hand gestures to communicate with you. Never answer your questions. & at the end try to force you to tip their lame servers.
Presentation. Dirty, dusty, grimey, greasy floors, stinky carpet.
Yum

This place was our go to but not anymore. I’ve NEVER went off on any employer until tonight. Here goes my BAD NEGATIVE review of #tropicanabuffet on Story Road. (That bad that i had to hashtag!)… My daughter put 50 cents in their machine to get a toy. It took the 50 and never dropped a toy. I ask 1 of 3 ladies at the front desk, she shakes her head with a look of disgust «no». Ticked me off, but i figured she doesn’t speak english. Next lady at the desk. Same response. No words, just an ugly facial expression of «no». Third lady, SAME RESPONSE! They didn’t even say one word, just a rude head shake. My mom comes to pay and all of the sudden the one behind the desk speaks english! Saaayyyy whhhhhaaat?! She told my mom, «I don’t know because all the kid play there.» I ask her «Why couldn’t you say that to me when I asked earlier?» She side eyes me and doesn’t say a word to me still. So i continue to rant while my mom is there. Now they stop talking to my mom and me after the money is taken. Told them they just lost loyal customers. They don’t care apparently. Smh. Never been so disappointed. Its not even about the 50 cent anymore. It’s the fact that they made me feel like I was lower class they couldn’t even acknowledge me in english, but spoke to my mom with a quickness. My husband went in afterward and again, no words spoken until we leave. Then the one behind the desk mumbles something and laughs with the other two as we are walking out the doors. Seven thumbs down because that’s how many customers we bring.
NEGATIVE STARS IF I COULD!

Horrible customer service! What kind of place gets mad when you ask for water and gives u a dirty look. And when we ask for change for our money they said they ran out. Never coming back!

First time going here with 3 of my friends. We all checked the reviews and everyone was right. This place is horrible. The food was mostly dry and cold. I was also forced to pay for tip. Damn. Don’t go here.

I don’t understand how this place is still open the lady asking for tips like if she deserved it. I don’t know how many times I caught her coming back and forth pretty much rushing us to leave and never once did she offer a refill on our drinks not only did that annoy me but the food was so cold! Towards the end going to pay she instead for a tip we told her «you need to be carful with your food it’s cold and can get people sick «and «your service here is horrible coming back and forth looking at are table making us feel not wanted and rushed» she started talking in her language and rolled her eyes at us I really can’t believe the service here they need to get better management or close down I will not be going back.

What everyone said.

Won’t be back. It was really unsanitary. Food was eh. It’s just really messy and chaotic in there. Paid $ 18 for dinner but was only able to eat half a plate.

I got food poisoning from here the time I came. Don’t ever plan on going back, even though my Mom likes it here. I will always try to convince her to go somewhere else.

I wish they have 0 star so I can use, this place is very bad, the service is terrible, no food, management thought I was stupid and told me that they couldn’t cancel an order because my daughter didn’t eat. Downright pitiful

No star if possible, torture my taste buds. First and last time here. Nothing more to say, just grossed out!

Tropicana Buffet is a joke! How can a restaurant like this still stay in business? I’m very surprised. I was in the area to visit a client but he rescheduled in the last minute which means I have to grab lunch beforehand. Since I was hungry, I stopped by here for lunch. I have to admit, not only are the 1-​star reviews about this place 100% accurate, but I honestly believe they do not deserve anyone’s money. The food was mediocre and the service was absent. After I paid my bill at the counter, I heard the lady in the counter mumble in Chinese, «Go die, you.» I paid tip, lady! How much more do you want, greedy lady?
Anyways, I hope this place gets replaced by a Mexican Buffet or some sort of Mexican restaurant. Tropicana is a disgrace to San Jose.

I never do reviews of places but all honesty people need to know about this place. I was very very disappointed with the service. I was having dinner with my family and I was on my second plate and the server gave us the bill. We told her we would pay for it as soon as we were done eating. She wouldn’t leave… So my sister paid the whole tab. The server responds «my tip my tip». Being a server I was surprised for the girl to ask us for a tip. I was also shocked because she was kicking us out. And they are suppose to wait till we’re done .the funny thing was that their was another table left but they were Asian (same race as servers) so they didn’t drop the bill or where kicking them out. I will never return here…