Expercom

I’m a lifelong Mac user who has dealt with many hardware repairs, some done by myself and some done by professionals. I recently purchased some new RAM for my Late 2009 Mac Mini from Amazon, assuming it would be a simple matter to complete the install myself. After opening the package, I looked around for an Apple document or YouTube video that would explain what I assumed would be a simple process. The first video I saw mentioned that I would need special tools, and that it would take 40 minutes for someone who was at the «advanced» level of Apple hardware repair. At this point, I decided that rather than go through all of that effort, I would seek professional help.
One web search later, I found this place, an Apple specialist with experience in way more serious stuff than just fixing iPhone screens. I need the machine for work, so I called and asked if they could have the install done on the same day if I brought it in Saturday morning. They told me yes and it would be $ 100 for the labor, which sounded quite reasonable to me.
When I brought it in, they were very professional and friendly, they didn’t talk down to me, and they indeed kept their word on both counts. I brought it in at around 11:00 AM and the install was done at around 2:15 PM, and when I walked out I paid $ 100 plus around $ 7 of Utah state tax. Oh, and of course, they returned my old RAM, nicely packaged in the box I had given them, without me asking.
My machine is now humming along with twice as much RAM as it used to have. I have not experienced a single issue, and they appear to have done an excellent job with the installation.
I would recommend Expercom for any complex installation or repair you can’t handle (or don’t wish to handle) yourself.

I bought a recon iMac from this store. They had to ship it in from another store. First I got a way better spec than I was expecting. Next there were a couple of issues which they sorted out really fast and were so helpful. I love this store and can recommend them highly.

I’m very surprised to see all the reviews on here that say they have amazing customer service.
I went in to get the screen on my phone repaired. I got there about 5:30. They close at 7. No one was in the store but me. The guy was helping me and then another person walked in. He helped her real quick and then told me that he could fix my phone but it would take an hour and this is when their rush comes in. I don’t know if I missed something or what. Only one other person was in the store. He helped her in two minutes. By this time he still had an hour until they closed. Why wouldn’t he be able to repair my phone? He told me to come back the next day and he would fix it. Came back and someone else helped me this time. He told me that they could help but they would just order me a new phone and it would take a few days to get here and all this other stuff. I have apple care on my phone so I don’t know if they just don’t make enough money off of the repair or what. They were not helpful at all. They had me come back for no reason. The store only had one other person in there this time and two people working. I don’t know if the staff is just lazy there and would rather sit around on their computers/​phones then help customers or what. I would not recommend this place to anyone. You get a lot better customer service at the apple store even when their store is packed.

Had them repair iphone screen. Phone worked fine when be brought it in expect the cracked screen. After «repaired» it would no longer boot. We were told this happened with the old screen also. Had them put on the old screen and phone is still useless. Took it to Apple and was told screws were missing and they assumed the logic board was fried. I would NOT recommend using them.

I highly suggest these guys. There customer service is very good. Very honest. They always have had my computer repairs finished on time. I have used them now 5 times. They always go the extra mile for me. Eric the manager is a very honest manager.

The apple store told me that my MacBook pro would cost $ 800+ to fix and I’d lose all of my files, these guys fixed it for $ 120 and all my files are fine! Yay

Awesome owners that provide a fast and friendly experience for all your Apple needs! Love it!

Horrible return policy. We bought the wrong iPad cover and the only way we found out is by opening the case after Xmas, upon returning it they charged us a 15% return fee and were not helpful at all. The cover didn’t even mention it was meant for the iPad2 only. I will never shop here again and am saddened I spent money on an iPad and other equipment here, I should have just gone to best buy where they have a realistic return policy.

These guys are great! Great service, friendly and they really know their stuff.

Love this store! I spilled coffee all over my keyboard and called a closer Mac store which had no desire to help me get my computer fixed in a timely manner — like they didn’t have 5 mintues to pop a new keyboard in. Anyways, this shop immediately bought the keyboard, replaced it while I waited, and were super nice to me. They weren’t rushed or snooty like other Mac and Apple stores tend to be.
Not to mention, they totally got my keyboard fixed under a warranty which I had no idea existed… for my 4 year old computer, that was a treat! I thought I just spilled coffee and cost myself over $ 200 for a stupid thing, but there was no cost, and I got a totally new top of my laptop!
These guys are awesome, helpful, and they totally work with you! Highly highly recommend!!!
And they are a full Mac boutique, so they have all the gear too.