Logan’s Roadhouse

Had a party of 21 and when I called they said they could seat us together. When we got there someone else gave away one of our tables, but the manager was quick to get us seated and take care of the issue. Overall they were great and so was the food. It is hard to go to any eatery with 21 people, but they handled it exceptionally.

The food was excellent. Great place with friendly staff. I would recommend. My husband had the ribs and he said they were some of the best he has ever had. We had more food than we could eat but the price was still reasonable.

Service was horrible the severs had no sense of urgency. Hostess sat a family that just came in before my family and we had been there for 15 minutes already. When we finally get seated the we did see our waiter for another 15 minutes. Long story short it was 30 minutes of my life waisted. Before we left I found the manager to tell him about our experience and he apologized and offered us a free appetizer as if that would make up for the unprofessional service of his whole staff. I don’t think so!!! I will never step foot back in that place.

This is the worst place I have ever eaten. Two of the steaks were way over done. We sent them back one of them was fine but the other one was raw. The manager Jessica was rude and didn’t care at all of the mistakes. The brown sugar was rock hard. We ended up sharing 3 steaks and returning the last one for a refund. Do NOT EAT here.

We had a later dinner here after a long day in Dollywood. It was exactly what we needed. Everything was fresh and hot. The rolls were delicious, the salads fresh, and the steaks and chicken were some is the best we had ever had. They were also running a promotion where you got 2 entrees, salads and a side for around $ 15, so it was a great value for the money. Our server was amazing and on top of everything. He got an order for 9 people perfect and kept our drinks full. It was a great experience.

Second time here, first time was several years ago for lunch. This time it was for dinner. It was rather noisy. We sat in the middle back against the kitchen and next to the bar. Now I’m not against having a good time but, when you’ve had so much to drink that you become loud and obnoxious, it’s time to leave.
We had three waitresses. One to seat us and get our drink order. Another to bring us our drinks and take our food order. Another to bring us our food and give us our bill. It did take awhile to get our put in for some reason but the food arrived rather quickly. Fried shrimp was way over cooked. Steaks and potatoes were perfectly cooked.
Good meal, last waitress was very friendly. In all, we may try it again. Different table, no fried shrimp and hopefully a friendlier staff.

Worst service ever. Walked in. Empty tables everywhere I had a party of 5 and the hostess told me to wait so me and my family sit on the bench in front of her and waited. 15 mins goes by and she sits 3 parties the same size after I had arrived and they came in after I had. Needless to say me and my family left un pleased and totally dissatisfied and told the manager what we thought about her service!!! We will never come back!!!

Food was excellent! Salmon with moonshine glaze, steak, broccoli, salad, and more. Service was great.

We just stopped in for a late dinner because we have enjoyed eating at other Logan’s. The manager told us the dinner ticket was lost in computer world. He said it would be another 10 – 15 min before we got our food and offered to comp us an appetizer. I said no, how about just comp one of our meals. Instead, they comped everything but our alcoholic beverages! What a classy move. The meal came even sooner than expected and was great! We ordered chicken and salmon. They came back to check on us again. Needless to say, we have the server who was also the bartender a healthy tip. He was so nice! Thanks guys!

I have went to a few Logan’s and they’re always just ok. This one was the worst. 3 times to cook a steak and still didn’t get it right. A medium rare steak shouldn’t take that many times. Wait staff and management was pretty impersonal. Just an overall bad experience.

Fresh food, fast service, and sat immediatelt. 8pm on a thursday. Yum. Waitress was nice, fast, and friendly. Definitely a good place to stop in to before tackling pigeon forge.

Okay, so the food was pretty good, but I have to comment on the wait/​hostess staff. We walked in, the restaurant was half empty, there were 4 employees (not sure of their positions considering they spent more time gossiping then they did actually working) at the hostess standing (surrounding it, not behind it, but making a circle). The one at on the front side backed off and then a few seconds later one decided to pipe up and asked how many (thank you for the warm welcoming…). We said two and then a girl came from the bar area and said 2? And proceeded to grab menus and walk us to our table. I could not help but notice the cracker in her hand and her proceeding to eat it as she walked us to our table as we passed what I assumed was another server (she was wearing an apron) who was eating peanuts.
The girl sat us down and announced she would be our server. Great, someone who literally just had their hands to her mouth would be handling our beverages and food. We ordered anyhow. She took our orders and everything came out in a timely manner and tasted good so I have no complaints on the food.
I would not return or recommend this place to other patrons based on the health code violations the servers proceeded to make in clear, visible sight.

Couldn’t get service. Came in with another adult, 2 teenagers and 3 under 10 years old. Wasn’t busy but they made me wait 15 minutes out front while they sat 2 other tables that walked in well after we did. At 8:30 pm all I wanted was to be seated, served and leave. Not wait forever for a table just because they had 3 employees standing around doing nothing instead of seating us and getting us drinks. Never again will I go back there. Went to TGI Fridays down the street and even with them being twice as busy, we were seated in less than 2 min and had our drinks in 5 mins.

Stinks BIG time! I’ve been here exactly three times. Once we never got greeted and after twenty minutes left, once we ordered food and didn’t get close to what we ordered then complained and no-​one gave a crap. The last and final time we sent our overcooked awful food back and could hear the cook screaming at the server calling us ###holes and telling her to tell us to f@@k off. Of course we brought this to the managers attention… his response, «it’s been a long night, but I’ll address it with him after close» FOR REAL!!! Not even a mention of taking care of any part of our crap food… horrible horrible horrible. Btw we wrote corporate, no response even six months later… BIG Surprise

When traveling, we like to try restaurants that are unavailable in our hometown. However, everything else in Pigeon Forge closed at 9pm, so we stuck to faithful Logan’s as we were all very hungry. Even though it was 45 minutes before close, we had an excellent meal and friendly staff. Thanks for being dependable, Logan’s!

Very rude people. Asked if ok to sit in bar area and lady was hateful. Bartender was not friendly and the waiter was very slow. Afraid to ask for tea because I would be done with my meal before I could get it. Will not be back

We went to the Outlets and stopped here to have lunch. The grilled wings here are so juicy delicious. And we
also had the baby back ribs OMG it is soooo awesome. Here is like Texas Roadhouse offering peanuts but they are too salty. The bread rolls are freshly made, soft, sweet with oil on them. We do love them.

Friendly service in a chain which I have never seen before. Peppercorn chicken with a side of ribs. Both very good. Sweet tea in a bottomless cup.

Our favorite place to eat in the area. I had the salmon and the wife had the sirloin steak. Both served hot and fresh. Fries were great and I loved the cole slaw and we both enjoyed the house salad. Waitress was fantastic also.

Our most recent visit was much improved. The service was excellent, the food was first rate and the price was right (a 2 for $ 20 package including app and desert). The tillapia was excellent, and just the right size. The chopped steak was wonderful. Choice of sides included salads. One minor issue — the «suggested» add-​ons are not clearly stated as extra cost — such as «loaded» potatoes and sauce for the steak. No biggie. Peanut shells now don’t go on the floor — you get a bucket with instructions on it!