Pizza Hut

Good staff, fair prices, and quick service, which is what Pizza Hut depends on to make a buck. This is their niche, to get the food out quick, nevermind if it tastes good or not. The cooks follow the corporate recipes, so there is no room for creativity or adding actual taste to the pies. I eat here when I’m in a rush but if I have a few extra minutes I’ll gladly go to a place that serves actual pizza (M&N’s!). Don’t expect much variety if you eat at Pizza Hut anywhere else. They’re all the same.

What can I say about Pizza Hut it was quick. I ordered before on the phone for faster service. Pizza however was overcooked because my cheese looked burned. Quick in and out and the pizza was good overall!

My boyfriend and I ordered delivery right when the snow storm began. We stopped in and ordered for delivery as we couldn’t have our car parked out to be collecting snow for 25 mins, and we live literally just across the street. We asked for flavored crust. About 40 minutes passed and the pizza came. It was just the regular crust and we noticed while eating that the pizza wasn’t cooked thoroughly as the cheese remained still in chunks. I believe that means other toppings were undercooked as well as cheese is normally the first thing to be cooked/​melted. As expected of eating undercooked food, my boyfriend and I got sick. We called as soon as we got the pizza because we paid extra for the flavored crust which we didn’t even get, but no one answered. I’m never ordering from this place again…

Tasted like disappointment! Ordered online at 4PM, with an estimated delivery of 30 minutes. 45 minutes later, I called to find out WTF happended to my pizza (my usual national delivery chain just didn’t have the pizza type we wanted for the price we wanted to pay), only to be told it was on its way. 15 minutes later, still no pizza. Another call and it was finally delivered 1 hour after it was ordered. The pizza tasted like it was supposed to be delivered in 30 minutes, but didn’t arrive for an hour: cold, soggy crust, not appetizing! So buyer beware, you get what you pay for. Next time I’m getting the door for Domino’s!

Never had a major problem with this Pizza Hut. Maybe I’ve gotten lucky but we’ve ordered from here a number of times. On one occasion it took a very long time for delivery. I called the store and the man who answered was very polite and apologetic and threw in a free Pepsi.
Minus one star bc the pretzel crust is not a pretzel anymore. It used to be but now it’s just regular unflavored crust with salt sprinkled on it. Also they need to be better about paying attention to detail when you order a pizza with different ingredients on each half. But overall we’ve been pleased with this location and on the (very rare) occasions we decide to throw calorie caution to the wind and splurge on a pizza, this is our go to place.
Also, it’s 2015– how is this the only place with stuffed crust?

The first time I ordered from this location instead of cheesesticks I got breadsticks with a lot of pepper on them. The pizza was OK. Tonight I decide to give them another chance and ordered the same thing as I did the last time, thin pizza light sauce, extra cheese, and bacon and cheesesticks. The cheesesticks had a strange flavor, a combination sweet and something I can’t described. The pizza had virtually no cheese, whick is upsetting since I paid for extra cheese. I sent them feedback online but I doubt they’ll care, I doubt they would’ve cared even if I would’ve called them. I just hope I don’t get sick but I know for sure I will never order from Pizza Hut again!

Hate to be a Debbie downer, but I guess luck was not on my side the past two weeks…
Food poisoning.
I have been throwing up all day after eating 2 slices of Pizza from this establishment. And, so has my friend. Yesterday I ate a banana and nothing until around 10:30 pm. I never order pizza, as it isn’t the most healthy option, but after a long week we decided to go for it.
My friend ate a peanut butter sandwich yesterday for lunch. The fact that we both have what my doctor via telephone deemed as food poisoning confirms in my mind that is what we have! Our doctors called in anti nausea medication which has helped tremendously.
I called the store to let them know 2 people got sick from this order, and I was told to go to the ER and bring in a note. I do not have the time or money to do this and our doctors already deemed it food poisoning. The manager was combative as I asked for a refund. He said I needed proof that my friend and I have been sick all day. No awknowledgement or even oh, I am sorry. Just «our pizza is fresh.» After 2 people got sick and our doctors called in medication, which I had to pay for, I am a bit angry. I have worked in restaurants (not pizza take out) and I have never, ever heard of bringing in proof for a $ 35 order.
The star is for a delivery man who was sweet and fast. We tipped him $ 10.
Do not eat here, or take a risk by doing so.

Rarely order from Pizza Hut but they were having a game day promotion so decided to give them a try. Went to pick up the pizza and wasn’t greeted. Stood there for a bit before he asked me for my name. He went and got my pizza, opened it up and showed it to me. I asked him where the balsamic vinegar and hut favorite crust topping were and he looked at my receipt and said «oh we forgot». So he takes me box to the back and I HATE that I can’t see what’s going on in the kitchen. They really need to create an open kitchen space like dominos and papa johns. He comes back and opens the box and my toppings are there but then I notice his thumb is greasy and I asked him if he wore gloves while handling my pizza. He denies touching my pizza and says the grease came from the bottles –_​– we awkwardly look at each other and I just take my pizza and walk out. Can’t really argue over free pizza… but I definitely know I will never be a paying customer.

Pizza was great when I arrive to pick my order to go my breadsticks for not available they told me I had to wait 15 minutes f that

Doesn’t taste like Pizza Hut. This is our first time trying this Pizza Hut and we were so disappointed. We love Pizza Hut normally, but out pizza was cold and hard when it was delivered. The pasta had no flavor, the breadsticks were all dried up. Won’t be returning to this Pizza Hut.

ALWAYS late. Today, estimated time was 30 min. 1.5 hours later… still not here. I called to speak to the manager and she was rude and full of excuses. They’ve just lost a customer.

This Pizza Hut location is comically bad. Because we are gluttons for punishment as well as pizza, we have only recently stopped ordering from them. A few of their greatest hits include:
–Telling me our address is not found in their deliver radius, after we’ve ordered at least 3 times from them.
–Thinking our last name is Mooo.
–Telling my husband over an hour after ordering that they don’t offer bacon stuffed crust, website be damned.
–Blaming unnamed «people in the office» for writing down our address wrong
This does not include the numerous times the order itself is partially incorrect, cold, or just never delivered. We are finally done.

I usually don’t see the point in referring to Unilocal for chain-​type restaurants but my experience was so comically, pathetic this afternoon, I had to take to the Internets to briefly lay it out.
Placed my online order to pick up this afternoon around 2:45’ish. I walked over a little after 3 to pick it up. A man asked me for my name and said it would be another two minutes. Then he got in his car for a delivery and left.
While I waited, I observed a woman continuously talking on her personal phone. I assumed that she was waiting for one of my items to pop out of the oven or something along those lines. 10 minutes later I asked what was going on (I was on a 10-​minute break from work and it had now been 20 minutes I was gone). She stared at me and smiled. She did not speak any English. She then went around to the back and a few minutes later another man appeared and asked how he could help me. WHAT WAS GOING ON?! I gave the man my name and he said, «One minute.»
That’s when I saw him say something to the woman and she went into the freezer and BEGAN making my order.
I left.

Gonna make this quick and simple.
Delivery time is pretty decent, of course if you order on a Friday night you’ll wait and hour because it’s Friday so I won’t cry over that. The food is sooooo hit or miss it’s scary, I’ve ordered from the place over 15 times and every time I order cheesy bread sticks, I swear they start with the cinnamon sticks and notice midway and just put cheese over it any way. So the cheeses sticks taste like cinnamon lol, I actually brought it up before and the guy was like” yea…” As if it was kinda funny. Pizza will taste like Pizza Hut 60% of the time, also their promo that they send via text occasionally wont be honored at this Pizza Hut. In retrospect as I write this review I think this is more of a franchising issue lol.

The service sucks, the pizza and wings are cold, and they failed to give me everything I payed for! This was the worst experience I have had in a long time at a Pizza Hut carry out. I placed my order online for carry out and arrived at the store to pick it up at the time they said it would be ready. The cashier retrieved the pizzas from the warmer… they were already in the warmer as if they are not made fresh to order. Nonetheless, I got home and realized they hadn’t given me everything I ordered. When I called back to request they delivery it, I was reprimanded and treated like I had done something wrong. Lucas, the Manager on duty, was rude, combative, and unapologetic. He refused to honor a promise to issue a $ 5– $ 10 refund to my credit card to compensate my having to drive back to the store. Rather, he insisted on a coupon for a future order as if I would ever return to this dump.
Unbelievable!
By the way, the pizza maker makes the pizzas without wearing gloves – GROSS!

So disappointed!
It took nearly an hour to receive a pan pizza delivery, which I specifically requested be with LIGHT sauce. When I opened the box, it looked as if someone had dumped a full can of tomato paste into the center of the pizza.
I’ll stick with Domino’s from now on: faster delivery and better quality.

2 Years later, I moved back to downtown Silver Spring and I was pleasantly surprised how much this location has improved! The boyfriend & I order from this location and the service is always prompt and the pizza is always piping hot. Thumbs up for the improvements!

I’m typically a fan of Pizza Hut/​Wing Street. This particular franchise, however, is staffed by some of the slowest and least customer service oriented people I have ever met.
Stay away!

While my mom was visiting she decided we should have pizza for dinner and asked if I had a Pizza Hut nearby. I’m a Pizza Boli’s fan, but my mom wanted Pizza Hut. I said, «But mom, I don’t have any coupons for Pizza Hut. It is going to be expensive.» I looked in my recycling bin. No luck. Then it occurred to me to look online. I went to their website and indeed they had specials.
The only catch: You have to order online. Ordering online means setting up an account. WTH, I did it. It wasn’t so painful and I saved six bucks. My pizza would be ready in about 15 minutes. That was just enough time to brush my teeth, put on my shoes and drive the 1.3 miles to pick it up.
I walked in and the guy at the counter said, «Are you Libby?» Yes indeed. My pizza was ready and piping hot when I got home. It was good. Nice and cheesy for me, pepperoni-​y for my mom and mushroom-​y for the both of us.
Mom approved.

It’s Pizza Hut — what can you say? If you like Pizza Hut pizza (I think it’s fine, not the best but definitely not the worst either) this location will suit your needs. When I phone ahead for carry-​out, my pizza is almost always ready when I arrive.
Note that this location does not have dine-​in service.