zpizza

Ordered BBQ wings online about an hour and a half in advance. They were ready right when I came in to pick them up, which was so nice because I was SUPER hungry. Sad part was that each wing was pretty charred on one side… not so appetizing. This would’ve been a 5 star review if they were prepared better.

Spending weekend in Silver Springs and was looking for a good pizza place. Zpizza had a delicious pizza at a good price.

What has happened? This place used to be great. I’m sure everyone in Silver Spring must feel the same way. Then, about a year and a half ago you could see the quality of service and food dwindling. It started with mistakes made in orders, no extra sauce when requested, hardly any toppings, and ended with my most recent request when I was told there was no delivery available because their delivery guy had not come in. And I was informed of this fact forty-​five minutes after I had placed my online order. .. in short, about fifteen minutes from when my food was to arrive.

Delivery was timely, and the pizza was pretty good, but for this kind of premium expense, I expect at least a passable level of customer service. When I noticed moments after the delivery driver left that I had been delivered a diet Pepsi instead of a regular Pepsi, I attempted to call the store. They simply will not answer their phone. They will never again have my business.

UPDATE:
Zpizza has a pretty interesting business model. The past several times I have tried to order during their business hours their online site was not allowing me to order and they never answer their phones. LIKE, EVER. I have tried calling on three different occasions to order pizza, all three times between 5pm and 7pm, and after dialing multiple times they never pick up. Just today I called at intervals for nearly 20 minutes. Basically, it is impossible to actually get through and order. I feel like I’m in some kind of Kafka novel. They do not want your business, so don’t even try.
My advice: Just order from one of the other great places in Silver Spring since, well, you won’t get through to Zpizza, anyway.

This review is specifically for the zpizza in Silver Spring. The one in Alexandria is awesome. The Silver Spring location is beyond terrible. I have tried to order from this location several times. The first time I called and could barely hear the person on the phone. She advised I was on speaker phone because the handset didn’t work and then proceeded to complain about her job and the management before asking for my order. She expected me to give my credit card over speaker phone at the register of a restaurant. Nope. Another time it took literally 2 ½ hours to receive my order and it was wrong when I finally got it. I ordered whole wheat crust and got plain. I called. They don’t have whole wheat crust there. So beware if you order online — you get whatever they have, I suppose. zpizza as a franchise is awesome — wonderful menu and great food, but the Silver Spring location takes a great franchise and turns it into a disaster. Avoid.

Three times now I’ve ordered via eat 24 and they’ve called to say they have no drivers. The lady who calls is terse on the phone and I had to wait forever to get a credit card refund because they charged me each time. I’m taking my business elsewhere. I have ordered more than enough times to see that their quality and customer service has completely gone from 10 down to a paltry 1. It’s not smart business acumen to take customers for granted nor to not have appropriate staff during peak hours. Too bad because the pizza and salads used to be delicious.

I love the food of zpizza. It tastes great and it is often our go-​to. Unfortunately, they’ve been very late with deliveries for the past few months. I’m currently waiting on a pizza that’s almost an hour late and no one is answering the phone.
The food is worth it, but I’m starting to think the service isn’t.

First off, the pizzas taste good. They’re not Pete’s, but definitely better than Dominos or the likes. BUT: delivery absolutely sucks. It takes them an hour and half the time you get a wrong order, and then you have to wait another hour to get your complete order at the dinner table. So much for pizza night! Bye-​bye Z, hello Pete!

Okay this is a long one, and one I’d hoped I would never have to post. I’m posting it here now because I’ve exhausted every other avenue of resolving the issue, right down to the BBB of Greater Washington DC.
In short:
ZPizza (Silver Spring) failed to deliver order, promised a refund, then never refunded the order, despite numerous requests.
In long (c/​p from BBB complaint that zPizza never responded to):
On Sunday, 9÷21÷14, at approx 7:30pm, I ordered delivery of pizza, salad, and wings from Z Pizza Silver Spring, MD location. I was given a delivery time of 45 minutes to 1 hour. After an hour and 15 minutes, I called to check on the status of the order and was told that the delivery driver was on his way back to the store to pick up my order, and that it would be there soon. It never arrived.
At 10pm, I received a call from an employee claiming to be a manager, who called herself Kayra. Kayra informed me that the driver had had an «incident» and would be unable to deliver the order. She said that it she would refund my order and that if I called back in the morning, they would also send me dinner on them. We were still hungry and nothing else was open by then, so I asked if I could come in and pick it up. She said yes. I arrived at the Silver Spring location 10 minutes later and took the order. Kayra said she had ALREADY cancelled the transaction on my credit card and apologized profusely.
We got home with the order and it was not fit to eat after all after sitting on hot plates for 2 hours (the salad was hot and the pizza was hard). We threw it out and skipped dinner. The following Friday (9÷26÷14), I checked my credit card account and saw that the charge was still there and had cleared my account. I called the store asking for Kayra or a manager, and was told, by another woman (who also claimed to be a manager) that she would reverse the charge right away. She took my credit card number and said she would issue the refund that day.
A week later (10÷3÷14), it still had not been refunded. I called again and spoke to yet another «manager» who said her general manager came in that afternoon and he would refund it. I gave them my credit card number yet again for this refund and this time asked for them to email me a receipt confirmation that the refund was completed. She took my email address and I never heard from them again.
Again, on 10÷10÷14, I called and repeated my credit card number for a refund to be processed. It did not come through. On 10÷20÷14, at ~11:00am EST, I called the headquarters office (3300 Irvine Avenue, Suite 225, Newport Beach, CA, 92 660, 949−200−7902) and received voicemail. I left a voicemail explaining the situation and saying that this had been going on for a month and that I was getting angry. I asked for them to call me back right away to resolve the issue.
Three weeks later, no one had returned my call. I also tried again the following week, hoping to not get voicemail, but even at 2pm PST, I got voicemail. I was so frustrated by this point that I just hung up. I contacted the BBB at this point; by then it had been nearly 2 months and my order was still not yet refunded nor had zPizza made any attempts at resolving this.
BBB just closed my complaint without resolution because zPizza failed to respond to 3 attempts for resolution. So I’m posting here now.
Yeah it was only $ 36, but $ 36 is groceries for me for an entire week, so that splurge I made with the intent to have a nice easy dinner with my long distance bf who was leaving the next morning (several states away in grad school currently) was a big expense for me. It mattered to me, and zPizza’s customer service is BEYOND awful.

This has become my favorite pizza place in downtown Silver Spring. The staff is very friendly, the pizza is great and I’ve never found a wait. The only issue is during one visit they had run out of tomatoes (told me they just had a huge order that used up their supply… at 12:45p on a weekday?!), but the waitress offered me a free salad while we waited for more tomatoes to arrive.
The crust is fantastic, and the ingredients seem very fresh. My kids love their simple cheese pizza while I adore their Napoli.
Highly recommend!

I gave three stars because of good ingredients and unique combinations. Tonight they made several mistakes in my order. I called and they sent another pizza, only to send the same wrong order twice!
Need more attention to detail and better management.

So, zpizza has a special place in my heart. As a previous resident of the sunny state of California and a lactose intolerant foodie, pizza can be a very tricky battle. Zpizza has a dairy free cheese and vegan meat substitutes (not sure what those are, don’t worry about it). I therefore come here when I need my pizza fix.
On a recent visit to this location I checked in and was presented with a coupon for $ 20 for $ 40 worth of food. Bet! I had just realized that their chicken is hormone and antibiotic free (don’t worry about it), and wanted to try the wings. So, I got a vegan pizza, a salad and wings. $ 40. Sweet!
I come in with the coupon and after speaking with the manager who stated «I don’t know where you got that coupon, I put all of the coupons up and have never seen that one». I proceeded to show him the coupon, through my Unilocal app (woop!). He continued to deny the coupon. I explained to him that the coupon is available nearly everyday (as I sometimes stalk the Unilocal site to decide if I want to order, don’t judge!). He eventually gave it to me.
I am constantly annoyed by bad customer service. And trying to discredit a customer that has the proof in her hand is very unnerving. I need to find a different location because I believe that was ridiculous. I see the coupon every time I look at the site (which is much less frequent now, lol)
Ps, the food was delicious, but I had a bad taste in my mouth from this whole experience (you like how I just did that play on words? Food, taste, anyway). If you can bypass the manager, the service is good. The cashier and the cook were both friendly and pleasant, but the manager… meh!

Delivery time on a Tuesday night? 2 hours. Friendliness of the person who answered the phone when I called for delivery status? Non-​existent. Well no, that’s not true. I give her credit because … she answered the phone … sooooo … there’s that.
What the hell, ZPizza? It’s Tuesday. I’m starving and pregnant and I also have two kids and a husband to feed. I called an hour after the order was placed and was told «It’s leaving for delivery right now.» This is absolutely unacceptable and there was no apology or explanation.
Mark my words. I will NEVER order from here again, you screw ups.

I don’t know how in the world this place gets anything less than five stars from people. I think re naysayers must be the kind of people who love Pizza Hut… or maybe it’s Pizza Hut leaving those bad reviews…
Either way, this is my FAVORITE pizza place. I ate here before I found out I had a gluten allergy and was stoked to find out they have a g-​free crust. I’ve honestly had the gluten-​free crust at almost every pizza joint in and around DC. This is easily the best.
The toppings are great too, I always go for the mushroom. And I love the sauce.
The salads are great, I remember the subs being good too. Z Pizza for lyfe.

This restaurant is fantastic if you like to order and pay for left-​overs. We live relatively close. We ordered delivery because we were watching a movie. And it was raining. Great decision on our part. Because there’s nothing better than waiting over an hour and forty minutes for delivery of a pizza that takes seven minutes to bake. When we called to inquire why it was taking so effing long, we repeatedly got an automated message that said «sorry, high call volume.» So we actually went to the restaurant see what the deal was, only to find a grand total of 3 customers already eating and girl behind the counter texting. «Uh, we didn’t get your order,» she said. «Are you sure? Check your list again,» we said. «Oh yeah,» she said, «it went out with the driver 15 minutes ago.» Sure enough, we arrived home before the pizza arrived. Why? Because the driver dropped off a bunch of pizzas in Kensington first. Yes, Kensington. A totally different city. Not just down the road, like we are. Also, when we called back 1.5 hours after ordering, she told us our pizzas were on the way before even asking our name. Funny how that works. This is how you order a pizza from just down the road and then have to microwave it before eating it.

Just ordered delivery Zpizza using the Unilocal $ 20 for $ 40 coupon. I wanted to try it for a while but the prices kept me away for a while. I had to order by phone – as there is no way to put in the Unilocal coupon online. I ordered a large american, small mexican pizza, and six buffalo wings, which would have normally been $ 42 total (with delivery and tax).
Pros: The delivery was only about 45 minutes on a Friday night. The mexican pizza was AWESOME! I would definitely order it again and again. Finally, the wings are baked (well at least a little). They seem to have been fried before hand (like an hour ago) and warmed up in the oven. But they were good enough, even though the sauces are limited to just bbq and buffalo.
Cons: The large american pizza had a lot of toppings. I wish there were a few less toppings (crazy, I know). Because it was overcrowded with raw veggies and so it wasn’t hot. The mexican pizza was missing the avocado. The crust is not crunchy (at least when you get it delivered).
I will definitely order this pizza again (especially with a coupon). Did I mention that I loved the mexican pizza?

A «healthy» pizza place … I’m impressed with.
This place is good for delivery and alternative pizza options (vegan/​gluten free). Very tasty and good combo suggestions.
I’ve had the buffalo chicken, santa fe and cheese pizzas and also the chicken sausage and arugula flat bread. I enjoyed them all.

I just had a slice of veggie. It was okay. It was too cheesy, not very flavorful. Maybe there was less salt, but I am not sure. I think it was lacking sauce, but was somehow very juicy all over my shirt :/.
The décor is fresh and very designed, but the menu is hard to read from afar.
I should have tried a salad instead. Moment of weakness. I don’t think I can recommend this pizza. It didn’t hit the spot. I’ve had good pizza and I was disappointed. But, not too many options nearby that don’t include meat.
If I ever have to eat here again, I will review the salads.

Just went into the store and placed a to-​go order without realizing they offered a take-​and-​bake option. I had already paid for my order when I went back up to the counter to ask if I can get the take-​and-​bake option. The man at the counter was super helpful and switched my order. Because it costs less to get the take-​and-​bake pizza and because he was new, we had to wait for the manager to help straighten out the charges.
They hand me the pizza and it’s not what I ordered. They had to start over but it only takes them three minutes to remake the take-​and-​bake, which was made exactly like I wanted it. The manager gets back, charges are reversed, everything is great.
I get home and pop my vegan Santa Fe pizza in the over. It’s SOOOO delicious.
Thanks zPizza for the great customer service and phenomenal pizza!