Verizon

I need to specify that this review is for the Tapo Canyon location and not Town Center. I have always had good experiences at the Town Center location. But after this morning I need to warn people about Tapo Canyon. My son lost his Iphone 6. I was able to move my upgrade over from another phone on my plan to his. I thought this would entitle me to a phone discount and it used to. They had two people working there on a Saturday morning and one of them said she was doing her training on the computer and couldn’t help customers. So after waiting ONE HOUR I find out that the upgrade entitles me to nothing. I would have to pay full price for the phone and on top of the another $ 100.00 for the upgrade??? What says I. Yeah it’s just company policy. I decided to leave an go to Sprint on Tapo Street and had them port over the number and took a plan that give more data and a reduced price for two years. After that we will see. I have had Verizon for over 10 years. So I have probably given them over $ 25,000 minimum over the course of that time. I’m sure their CEO’s are very, very rich. But they think they have a lock and want to suck the public dry. Well maybe that is the case but its not going to happen at the Tapo Canyon store. Oh and at Sprint the lady who helped me very efficiently said she had just helped another woman who had a horrible experience at the Verizon Tapo Canyon location and ported over all five of her phones. Please don’t go. I’m sure you will be sorry. If you need to stay with Verizon just pick another location

Horrific.
Conshop, boiler room operation.
Up-​sell and over-​sell is always in play.
High prices, high sales pressure with ridiculous, unnecessary package deal requirements.
5 star reviews are from employees and their families.
Employees are pre-​programmed robot like with rehearsed answers.
Indifferent, poker faced manager with 100 mile stare.
Beware!
You’ve been warned!
Brutal service and wait worse than the DMV. Grueling.
We have golden credit and are established with Verizon already.
No way should we have been put through their gauntlet of harassment and intimidation.
Go to Vision Wireless for Verizon at Cochran and Sycamore for a fast, square, honest deal.

Went into Verizon this morning. There were two people taking your name down to put you on the wait list. There were maybe 1 or 2 people actually helping customers, as I waited there seemed to be a lot of Verizon people just hanging around talking with each other. I was the told they (4) were going to have someone help me soon.
After 10 minutes I got up and left. Only then did one of the group of 4 standing around come out to my car and then tell me they have someone who could now help.
I told him I would be going to the Verizon store in Westlake.
Avoid this sub par Verizon store. Poor service and poor time management.

The apple store around the corner didn’t have the sim card for my new ipad so I stopped in to Verizon to see if they could help. The store was crowded but I was greeted immediately and was able to discuss with the associate why I was there. Being this is my first ipad I didn’t realize the necessity of the sim card, but it was explained to me and I was asked if I wanted to add the card to the device and to my plan. I was very hesitant because I thought I was being sold something I might not have needed and was expecting my bill to change. They were able to check the effect of adding the device to my bill and I was actually able to save money by adding the device so I moved forward. They quickly installed the sim card and checked my device to ensure it was working and I was down the road. #verizon #simivalley

I’ve been with Verizon for about 12 years now. I have always been satisfied with the service and price. We recently upgraded our phones a few months ago. I have to say the wait time did seem like quite a while. I think my son and I waited for a good 30 minutes before it was our turn and according to person that greeted us upon entry, there were 2 people ahead of us. I do not recall the person that did finally help us, but he was very friendly and helpful. We were upgrading six phones, so it did take a good 45 minutes to complete. We were in the store for about an hour and 15 minutes from start to finish, but I did expect somewhat of a wait, just not that long. The only complaint I have is what I was quoted for plan price in the store was not what I actually received. I have always used the Verizon pay plan where I «purchase» the phone and after 24 months, the phone is paid off. The person helping me told me about a similar plan (leasing I guess) where we pay a certain amount each month and at the end of the agreement plan, the phone is not actually ours but we can «trade in» for a newer phone. I thought, OK, I don’t really need to own and keep the phones in the future so I gave it serious thought. He also said that by using this plan and getting more data than my previous plan, this plan would actually be cheaper. I thought this sounded great and he actually did the math in front of me and showed me how I am getting more data and paying less for the plan I had for the previous two years. I was paying roughly $ 245 a month and now I am paying about $ 290 a month. Not a killer but he was off a bit. Nevertheless, I would give 5 stars for the guy that helped me, but have to bring it down a few notches for the amount of time I had to wait and for having to pay a bit more than promised.

I truly want to thank u for all your help. If it wasn’t for Tyler I think I would of went to AT&T and never went back to Verizon. I was desperate and truly needed help. So I went to the Camarillo Verizon and they treated my so bad. My mouth dropped. Every Verizon store never treated me like that. They treated me like I was crazy. But simi Verizon took the time to fix it and help try to save money. All the other Verizon stores should learn from the simi store. I came in yelling and screaming, they calmed me down and fixed everything. Thank u so much and I will always go to simi verizon

I set up this Unilocal account just to say Jen was awesome. My wife and I couldn’t be happier with our experience. First and last Unilocal review… thanks Jen

This Verizon has the BEST manager! He took the time to explain all the plan options and devices to me. And was able to get my phone portaled over to Verizon from my crappy other carrier. THANK YOU Michael for my phone, tablet and hot spot! You ROCK!

Me and my girlfriend just opened up a plan at this location the other day and I have to say the service was absolutely exceptional. The employees were friendly, and were a pleasure to talk to. The associate originally helping us was Al and he made sure he hooked us up with the best deals I’ve ever seen from any phone company I’ve been with in the past. When it came time to get our new phones and tablets set up, every single associate in the store was helping us out to make sure the process went by as quickly as possible. If I were the manager of this store I would be proud of each and every one of these associates. And would do everything in my power to give them a raise! I am extremely grateful for the service they provided to us a new customers and can’t wait to continue renewing my plan with Verizon. Thanks guys!

I’ve been a customer of Verizon wireless since 2003 and I have NEVER had a problem with this location.
Everyone is so amazing and on point that I couldn’t ever imagine going to any other service provider. Yes, Verizon is one of the more expensive carriers, however, it is well worth it for the Customer Service and friendliness!!!
Love all of these people!!!

I have had Verizon ever since I can remember and it is the best service hands down. The 4G LTE is super fast and always reliable and I have never had any problems. The customer support team and tech teams are very knowledgeable and very kind to their customers.

Please read this all the way to the end. First of all I want to say that I was going in because my son’s phone was broken and he has always been very responsible with his phone ever since his first phone he got back in first grade. (In first grade, He got on the wrong bus one time and really gave me and his mom a bad scare. so ever since then he’s had a phone so that I could locate him wherever he might be) however he has never lost or broke his phone in all these years and he is in middle school now. So I really wanted to get him a new phone and replace his broken one. However he was still about four months short of being able to get a new phone on his plan. (With another carrier, if I needed to get a new phone and I wasn’t quite due, they would give me a new phone anyway. They were very good about that.) So that’s what I wanted to do with Verizon. Now like most people I do live paycheck to paycheck and don’t have a lot of money. So when I went into Verizon and wanted to get a new phone 4 months early and they could not do it, I kind of got an attitude. Now even with my attitude Josh did something with my bill and the discounts he was able to put on my phone made it way better then just getting a new phone. for that I really appreciate Josh for what he did for me and my family. I would recommend anybody and everybody to go to Verizon and see Josh he Will do everything he can to help you even if you’re not having the best day. Five big stars for Josh!!!

I had the worst experience with this place! After waiting for over an hour Hector sold me a tablet and never mentioned that if I brought it back that there is a restocking fee of 70 $. The worse thing was, when I called back a manger came on and told me that it was not against the law to not tell the customer the rules verbally. I called customer service and they helped me ! I will not go back to this store! All the men are just standing around and I felt like I we at a car dealership.

They dont really care if phones are sold, if customers are taken care of. NANCY, the unprofessional rep was swinging her keys around while texting and talking to me. I filed a complaint at verizon. She is rude and not very knowledgeable.

I’ve had many horrible experiences but today set the bar high! First off manager Nancy, fucken rude bitch. She signed me in for an appointment I had a question about billing. I waited about 30mins and it seemed like everyone was going ahead of me. Finally she came over and asked «you had a question about billing right?» And I told her I was going to cancel my plan cause I cannot afford it right now, in which case she told me to keep waiting, so I left. Then I went to the Verizon store at Tapo Canynon talked to the manager Ali who was beyond helpful a little pushy about staying but non the less helpful! We didn’t get anything fixed though, I called customer loyalty and had to talk to the manager Chris who at the long run didn’t do shit. Overall so disappointed with Verizon and Verizon edge program BEWARE! it seems legit but I was promised to pay 75 and I’m paying 130 bunch of shit.

Worst customer service! The manager Chris checked us in (which by the way why is the manager doing that, can’t someone less qualified do that?). I asked if we could check before we waited to see if we could actually upgrade. He said he did not have access to that. Uh you’re the manager right? So we waited 30 minutes and Ryan told us no. I can give them my phone with no trade in value (the whole reason we went) and sign something that he could not explain. I told him I am not the biggest fan of phone companies. He told me that he is bringing us space age technology at $ 40 a month… Uh who only pays $ 40 a month? I got so frustrated I had to tell him I did not want to talk to him. We walked out but considering leaving verizon more permanently.
*** After leaving we called the verizon number they told us the opposite of what Ryan said.
So much for your space age technology…

I’ve never gone to a Verizon store and spent less than an hour there, but 15 minutes is outstanding! I got in to witch 3 phones to different lines and the associate Josh was a huge help and waisted not time and just got to business. He was really nice and helpful and so was the manager, Daniel. If you need help but not enough time to wait, take the drive here.

I have been into this store twice in the last week. They offer no retail purchase counter and insist on having you provide them with your phone number. Which I did. On both occasions I was unable or not allowed to buy the ear piece I needed. I had to wait. On both occasions I waited until I simply had no time and left. The service is horrible and your needs are not their motivation. They want your number I suspect so they can up sell your contract. This place is a joke. Going to find private Verizon store!

Thank you SOOO much MELISSA!
You are…
Professional
Knowledgeable
Understanding
I lost my phone. Thought I was going to have to spend $ 500 on a new iphone. Instead Melissa showed me how to locate it!
AWESOME!!!
My family and I will I return to Verizon because of you! You have the customers BEST interest at hand! Thanks AGAIN AND AGAIN!

Thanks! Carole

This is one of the slowest verizon stores I have been to. Also the people that take names for the waiting list seem to not want to answer questions or help. At other verizon stores when they take your name for the waiting list (if there is one) they seem to see if you have a quick question that they can help. This makes the whole store more efficient. Now my simple question is answered I am on my way very quickly and not holding up the people behind the counters for a question that was simple to begin with. Most the time you can just watch employees just chatting with each other yet they are still too busy to answer your question.
I did give it 3 stars due to the fact once you are with someone they do spend more than enough time with you to ensure your question was answered.