Chili’s Grill & Bar

We have come here regularly for about 6 yrs. Service is always great. The staff are attentive and the prices are inline with the rest of the market. I see management walking the floor and running food every visit. It’s clear a true team effort takes place to keep this establishment running smoothly on a regular basis. This will continue to be our go to spot when we are in the area.

Terrible service. Nobody working here takes responsibility. Half our food was wrong, and the rest of the group was finished by time we got ours. The guy who brought out the food actually threw his co-​worker under the bus. They also were out of some of the sides, but didn’t say anything until the food arrived. They pulled the same garbage to other tables near by with different waiters. It took close to 2 hours to finish the meal due to how slow and incompetent they are. We also called on almost a hour before for seats, was told we had stable ready, and still waited longer than what is acceptable.

Came here after a very disappointing experience at a neighboring restaurant. Got some wings and a beer with friendly service. It’s not that hard to do. Why can’t other’s figure this formula out?

So the night started with a 15 minute wait to get my soda and water. Then my steak was over cooked and fries ice cold. The waitress was like oops and went to get new fries like it was so hard to do. She never came back to check on me. My glass sat empty most of the night because the waitress couldn’t be bothered to refill it. This is by far the worst Chilli’s that I have ever been to. I often eat at the Windsor store and I would have driven the extra 40 minutes for dinner if I knew it was that awful.

Rather than being courteous and friendly to all customers this chilis thought it would be cool to deny me the one thing that I enjoy with my meal everyday. A beer. For some reason they told me they could not accept my id, without telling me why. FYI, I’m 25 years old. Absolutely absurd. It’s actually hilarious because before this I went to the liquor store and bought myself a bottle of jack Daniels to drink with my friends after dinner. The other ironic part is that half of the pathetic fucks that serve here are underage themselves and go out and get fucked up after work anyways. Good job chilis for giving a discomforting experience and losing a customer.

I’m pretty sure you know what you’re gonna get from Chillis by now. Cold, cheap beer in big mugs, delicious appetizers, and a few good entrees. Last night we had a few beers and dinner before a movie. The server was on point and super friendly. Our skillet of hot and cheesy queso goodness came out pretty quickly. Just watch out for those super oil soaked chips. You can’t bite those guys. I got the new smoked chicken quesadilla which was pretty damn good, and my girlfriend got the fajitas. Not the best fajitas. Meat was rubbery and wayyyy over seasoned. All of the other fajita accoutrements were up to par though. Oh, and side note, that new California chicken flatbread pizza is money. Definitely recommend it.

Stopped here yesterday for a late lunch after the movies.
Yeah, it’s a chain restaurant, but when you drop almost 50 bucks, you kinda expect a bit more value than what we received. The Southwestern Eggrolls appetizer was awful — we payed over $ 8 for these eggrolls, and it was obvious they had been frozen. Bland, they lacked any flavor at all.
The Cajun pasta I ordered was OK, can’t really complain about it, but my fiancée’s full rack of Ribs were coated with some type of tasteless sauce. Meat on the ribs had zero flavor, just not good at all.
I’m done with chain restaurants «on this level» (like Chili’s, Ruby Tuesday’s, TGIF’s, etc). We feel like we’ve been burned too many times, for what you receive, the value just not there.

I’ve only ordered take out from here but they have very friendly staff. The food is good.

Stopped in this week for lunch. The new chicken bowls are nearly inedible because of the heavy hand with salt. My son had a similar complaint about his chicken sandwich. Corporate Chili’s needs to take another whack at the lunch menu and introduce fresher and lighter flavors.

I have eaten here for years and have never had a bad experience.
Had the southwestern burger with a side salad substituted for the fries. Salad was very good size and they have a great lime vinaigrette.
Burgers are a great size and compared to places like Burgerfi in the same parking lot, that’s why I came here. For the same prices, I end up with a overall better experience.
Will return.

Believe it or not, some food chains can surprise you. Chili’s in Simsbury was doing a dinner special on their baby back ribs. Chili’s always does a great job with these ribs. We all ordered this full rack special. The waitress was perfect. Her name was Jackie. If you could ask for her by name, I would highly recommend her. The meal, great. Beer was cold. It doesn’t get much better than that. Pleasantly surprised!

Pathetic service – sat at table for a full 20 minutes before server decided to come over. Food is generally consistent here but obvious management could care less about making customers a priority. Placed order and still waiting 25 minutes for a simple return visit to fill our long empty drinks.

It’s a Chili’s, and everyone has been nice every time I’ve gone. They make good food, but I love the drinks. You can find me at the bar having wine or a beer. Generally don’t order food, but they have good drink specials, a nice bar area, and it is what you’d expect it to be!

A group of 4 of us went here while we were out for a day trip. We went into what looked like a run down main entrance, but it was a back entrance and then we had to walk through the dining area to get to the hostess station to be seated. Our waitress was very nice, did a great job and was very happy. The food and margaritas were all very good.

There are good chain restaurants, and then there are good restaurants that happen to be a chain. The Chilis on rte. 44 in Simsbury falls into the latter.
My wife and I came for dinner on a Friday night, prepared for an appropriate wait, mainly because this location always has a waiting line. In 20 minutes we were seated. Within a minute, our waitress (pardon, but I cannot stand the gereric, PC title of «server,» it cheapens what the waiter or waitress should actually be doing, in my opinion) offered us drinks. We chose margaritas which were large, icy and came with a rim of large sugar crystals instead of satl. A pleasant touch.
For starters we shared a Boneless Buffalo Wings appetizer, which really hit the spot. We asked for extra blue cheese, and our waitress said, «No problem,» and returned within 2 minutes with the extra cup.
Dinner time, My wife had BBQ ribs, and I had one of their features, Chipotle Chicken fajitas. I don’t usually order this dish, opting instead for something I can cut and chew right away… but the sound of it intrigued me. I was not disappointed. A great portion of seasoned chicken, cooked with plenty of onions and peppers with a good chipotle kick. I asked for some hot sauce, and again the waitress said, «No problem, and quickly returned, not only with a bottle of Tobasco, but also a side dish of the same Buffalo sauce used to drench the boneless wings earlier. Nice!
My wife’s ribs were the usual fall-​off-​the-​bone tender, and came with a side of REAL mashed potatoes!
Although we both were eyeing the Chocolate Molten dessert on the back of the menu, we were both too stuffed.
The thing that set this place apart for me was not only how accomodating our waitress was whenever we asked for something, but the timing of the service was perfect. We never felt rushed, like we were «turnovers» to be fed and shooted out for the next group. We sat and enjoyed, and were allowed to enjoy the afterglow between courses.
I can’t vouch for the entire chain, but this Chilis has its act together. No wonder there’s always a line!

I’m not the biggest fan of chain restaurants because they all seem the same with their manufactured menus with the same five burger selections and the same drinks only with different names. Chili’s really is no exception.
I went in there a few nights ago for drinks with some friends, sat in the bar on a rather slow night and still had the slowest service possible. it took ten minutes to even be acknowledged and served and once it was closing time, even though the manager was giving us the ‘get the hell out of here’ look, it still took our server a good 10 minutes to take my card to process the payment.
I’m not saying I’ll never go back, but there are far too many places I would have chosen and will choose to spend a night out with friends in the area!

Should I talk about Chili’s in general or speak relatively to the location. I think I’ll do both.
Chili’s food is just awesome. The taste is always so delicious, and has always seem to deliver it at the appropriate temps. The wait staff always seem to be up beat and attentive. And… you gotta love their margaritas! Pair that up with a sizzling fajita and BAM… ya got some tasty chain restaurant food. It’s funny though but Chili’s always seems to have the same ingredients, but gives their food a different name. For example, the «chicken crispers» turned into «crispy chicken crispers,» and a few other meals have changed their names. I guess if you have to add one extra ingredient to the entrée you have to give it a new name. But that’s how Chili’s works, they gotta keep their name fresh in people’s ears.
As far as this location, I LOVE this spot! I think it’s due to the Farmington Valley clientele that this location lives to its high standards and expectation. From management on downward the employee chain, you will find that each staff carries a level of professionalism, courtesy, and friendliness. Bottom line: awesome customer service.

This only pertains to our take-​out experiences which have been consistently fabulous over several years. Whether its burgers, or ribs, or salads, or sandwiches, or quesadillas, we’ve always been happy with the quality and value we receive. The fresh tortilla chips and super-​yummy salsa is a plus. But to our way of thinking, the real star of Chilis is their take-​out staff who have shown the highest degree of charm and customer service time and again. If you ever call in a take out order, or go to pick up an on-​line order, you will be certain to deal with some of the best service reps you will ever meet !!! A certain young lady there (whose name is the same as an old Allman Brothers song) is a particular delight, and she has made us cookies and candies during the Christmas season. How’s THAT for customer service?

For Chili’s, this one isn’t bad. It’s always a zoo on the weekend, and the service can be a bit slow, but the food is pretty decent.
The new sweet potato fries are excellent.

Yeah, I know. I’m supposed to hate the chain and go for the family owned place. I get it.
And yet, there’s a reason this outpost of Chili’s is always packed: they do a pretty good job. The waits are reasonable and the food comes out relatively fast.
You know the drill here: Good margaritas (go for the house margarita — a steal at $ 3.50, I think), good chips and salsa (or queso if you’d like). And fajitas and tacos are pretty good selections too. So is the Chili. The salads are a little inconsistent.
And always look online for a special (including Foursquare).
Its a solid family chain that I don’t dread going to.