Crystal Auto Glass

I would avoid this business by all means. I regret going here. I have a warranty for my car which covered the job that I needed done. All the warranty company asks for is that the establishment I choose pre authorizes the repair. Simple? Not for the owner Lori. She is rude, unprofessional, and just interested in taking your cash. After begging her to preauthorize on separate occasions, I finally put her on my cell phone with my company and did most of the work for her. She then told my warranty company that she already finished the job, which they had not, so that I would get screwed out of my warranty reimbursement. Her overall communication skills are terrible, and she knows nothing about customer service. Take your business elsewhere or else Lori will pride herself on making you sorry.

This place is awful! The lady (owner) I was dealing with was Very unprofessional. Before they started to work on my car she gave me one price and after it was done it went to exactly DOUBLE the price. That was the least of the issues. Her communication skills suck, I live about an hour away and she never kept me updated on my car. She called for me to pick it up so I went; and she said wait until 5pm. So I waited and still nothing. It wasn’t done until 9pm. I had already left home and didn’t want to wait around. This lady is a scam artist for sure!!! Please stay away from her business, it will definitely save you time, money and headaches. I will obviously never return to her place.

Had my front windshield replaced here awhile ago… good job, good price

Terrible customer service. Dishonest.
I had a crack in my windshield and it’s fully covered by Geico. I called and spoke to Lori and she said that our car was too new to get the glass, that only the dealer could get the glass, but that Crystal Auto Glass doesn’t like to get the glass from dealers. So I questioned her and she said they would do it but it’s not what they usually do. She said they’ll get the information from Geico and call me back.
A week goes by and no call. I call them up and the man I spoke to Louis, immediately says ‘it’s not gonna happen’. When I asked what that means, he just simply said it’s not gonna happen, again. He was very rude. He said call back and speak to Lori. I call Geico and find out Lori and her team never contacted Geico. Instead of just having the guts to say sorry, we don’t get the glass from the dealers and we’ll have to turn down the work, Lori just yessed me off and now the crack has gotten way worse because I’ve been waiting for this process to start and she never intended for it to. Not a great way to do business. I would avoid this place. Besides lying, they’re extremely unfriendly.

Had a small problem with the insurance company, Lori did the right thing and is wonderful to work with. highly recommend them!!!
Scott

Had a windshield replaced here for only $ 125 brand new. No leaks, perfect installation and done in an hour. A year later and no problems.

This place is a total scam, I had to get a simple window motor repair done so I figured I go to this place being that I had to do some shopping in the area. I knew what was wrong, and all I needed was a new window motor and that’s it. So I acted as if i didn’t know how that business worked and I also acted like I knew nothing about cars. So I watched him take out my motor and paint it black and put it back, and it only worked for a day. I went back screaming and he said he would never do such a thing.
Stay away.

I waited 2 hours for my driver’s side window to be fixed. The window was not broken, just stuck in the door and off the track. I watched 3 men rip off my panel door, jiggle the window out, use pliers to bend long flat pieces of metal in my door, and slip the window back in. They punched the panel back into the door, breaking all but 2 plastic pins meant to hold the panel up.
I had to return to this place 3 times because my window would jam over and over again. I have a 15 year old German car that doesn’t need to be roughed up. I spend enough maintaining it. These unprofessional people broke the driver’s side speaker located on the door. The piece kept falling out. They finally glued it with black glue.
This is one of the worst places I’ve ever been to. The female owner argued with some guy the whole time I was there. It was a personal issue that she didn’t keep out of her establishment.
If you drive a piece of crap, go to this auto glass shop. If you have an expensive car, don’t bother. They don’t know how to handle luxury cars. These ruffians caused me more problems.