Champps Americana

Horrible service. Not one person received the correct order at our table. Food nothing special, definitely not worth it.

My boyfriend and I ate at this location last night. We arrived hungry, and unfortunately upon leaving were rather disappointed. It was not however the food that left a bad taste in our mouths. What I can say positively is that the meals we ordered were delicious; we ordered the pork schnitzel and meat loaf specials.
What bothered us was the extremely lackadaisical effort and attitude from our server. My boyfriend never had the chance to order a drink– which he wanted before the meal arrived– but the server had never returned to take his drink order despite indicating he wanted one. It was a constant pain of straining our necks looking for the girl. Eventually it became a moot point to even ask for what we needed when she finally breezed by. The server inquired if the meal was good… after the plate was clean as she pulled it from the table.
Perhaps the servers shouldn’t have such large sections if proper attention cannot be given to their guests. Perhaps that particular server isn’t well seasoned. Either way, it was coney-​style service at an establishment I would have expected better from.

Service was horrible. Hostess was extremely rude. We waited 45 min for a table at the bar and she said she’d come get us. She never passed by calling our party’s name. When we finally asked her, she said she thought we left even though she told us and watched us sit at the bar. She seated us with a smug look on her face. Service wasn’t great due to how busy it was but that’s not the waitresses fault. And the manager was super nice. Food wasn’t hot though. All in all 3 stars. Won’t be wasting my time waiting for this place again though.

Stopped in for lunch on a Sunday, think many big screen TV’s for football. We were pleased with the food (albeit slightly expensive) but an issue with the service. Frankly, it was not our server’s fault– she explained that she had some tables on this side of the restaurant and then some way over there. My gauge is how long my beer glass sits empty before attracting attention, and today it was too long.

I frequently go here for drinks and appetizers. I question who is running the kitchen because it’s sub par. Ordered steak and shrimp. Shrimp was bland. Cocktail shrimp on a skewer thrown on a grill. 4 of them. Big deal. Steak was terrible. No grain in it at all. Over cooked and dry. I’ve had better steak at a waffle house. Place was dead inside so being rushed was no excuse. Simply mediocrity and complacency has set in here. I don’t think they care.

Above average bar fare. Great wait staff. Lots of big screens for sports.

Food was ok, best described as what you might get for free when checking in at a Hampton Inn or similar. Service was less than impressive. Bar tender got the beer prices wrong so when the check arrived I got a free surprise. Meh.

A-​OK sports bar and restaurant. It’s big inside and great for meeting a group of people. Service was friendly and quick. Food was good but nothing spectacular. Portions were good size. The fish and chips looked pretty tasty so I may have to order that next time. I had the rosemary chicken on a bed of spinach (trying to watch the carbs). Prices seem on par with what you will spend at a nicer sports bar. No complaints and would come back.

Back in the day, I’m talking years ago Champps used to be great. Now each time I go it keeps getting worse and and worse. The food is bland and not fresh. A little pricey to. The service is hit or miss. Drinks are also a little on the pricey side too. This place now is almost always empty. They better change something for the better or else it will end up like the other one (closed). I can’t say I won’t be back, cause I do love the mile high pie. I just will stick to getting desert and nothing else.

Friendly staff and great food. I would give this place a 5 but it’s pricey for lunch and it’s always too cold in there.

We love this place and have been coming here for years. The food is great. We have had the ribs, Cobb salad, big pretzel, spud skins, deviled eggs, spinach salad and mile high ice cream pie. All were really good. The Cobb salad was the best I have ever had.
The staff and management is also great.

I got the starter salad and fish & chips. The salad was fine, actually slightly better than I anticipated from a sports bar in terms of presentation and content.
The Fish and Chips. I have to say although I eat a fair amount, I could not finish 3 fish filets. The oil begins to come back up after a while. My feedback might be to reduce the number to 2 and use that savings to increase the quality.
In terms of sports bars, this is really just a typical one.

Well, it’s a kinda gross sports bar – phenomenal television screens as the highlight means that you know the food is likely below the belt. The salads generic bagged iceberg lettuce, a pulled pork sandwich in an overly-​sweet sauce on a bland packaged bun, rather dry chicken on a dinner salad. Good service and a nice atmosphere, but you’re not comin’ here for the food.

Manager was amazing. He kept coming around and checking on us. Service was great and food was awesome. Why isn’t this place packed? It’s great!!!

Went here as part of a hockey team with a party of 40. They took our order quickly, got the food out quickly, and we were out of there quickly. It was amazing! Great food, very friendly courteous service. We will always come back here if we are in Troy, Michigan!

Had a great meal, the burgers were fantastic and the service was second to none. We had a hostess (Colleen?) who was super personable. Excellent place. We’ll be back!

Came here yesterday for a quick lunch and I’m not gonna lie I’m completely irritated with this place!
It seems EVERY TIME I’ve come here over the last 6 months their menu has changed. I had the bbq chicken salad and was so disappointed in the size, flavor, presentation and lack of creativity. It used to be my favorite thing on the menu (after they took everything else off their menu) and yesterday it was just plain bad. It looked sloppy and was extremely spicy and the bbq sauce was just spilled on top, chicken was all filler and no tortilla chips. Disgusting.
I was debating coming here or going to granite city and now I know for next time that this isn’t the good ol champps I used to love. Sorry champps, I will NOT be back :(

Their only redeeming quality was their bloody mary. It wasn’t the greatest I’ve ever had, but it was better than anything else anyone in my party had that day.
That being said, we showed up with a party of 8 at around 2pm on Sunday. The restaurant was sparsely populated, yet they decided to cram all of us into a tiny area, right next to the kitchen. There were open tables everywhere. From there, it took our waitress about 10 minutes to even show up at our table to take a drink order. No one brought water before that either. We ordered. The food took forever. Some of our dishes were incorrect, some were cold, the salad had almost no meat on it, my pot pie looked like soup from a can with a puff pastry on top.
I was really disappointed with the level of service in this restaurant. I’m not sure how they stay in business in an area like Troy. I know none of my party will be back. We should have just gone to Red Robin.

Interesting evolution on how we arrived here.
Tried the Chammps on Hall Road a couple of years ago, but walked in just as the kitchen took an order for a 110 people funeral wake, so we took a rain check.
Fast Forward to last Friday, pulled into Hall Road location CLOSED PERMANENTLY .
Well after joining there MVP rewards & wanting a free burger, here we are in Troy
Walked in at 5:45 on 2−28−14 & the place was actually jumping, one of the 3 hostesses sat us promptly.
Our server Selena, arrived & I’m sure you all know when a server is going to be fantastic, well her vibe matched the service, great gal
[ she has served here for 15 years ]
We showed our rewards coupon out of the chute & told her we were splitting it to save room for the Mile High Ice Cream Pie
And she totally understood that
We asked what is the go to burger here?
She HIGHLY recommended the
Chipotle BBQ Burger
pulled pork. cheddar. apple wood-​smoked bacon. house-​made chipotle mayo.lettuce. tomato.
When the helper brought it out, Selena had the kitchen split the burger & fries in the back, into 2 plates & 2 fry baskets!
SWEET!
**If I were to deduct any points at all on this visit, it was the waffle fries cooled off or were cold way to quickly in that open mesh basket
Holly S from Unilocal was right the mile-​high ice cream dessert was flamboyant + she enlightened me about the MVP program.
I’ll enclose a picture of this dessert
Our dinner & dessert was $ 11.65
Plus the receipt offered a survey for a free dessert on the next visit.

It’s your typical American fare.
I don’t think I could ever recommend anything when someone asks me what to get. It’s one of those places where I always get something different because I wasn’t satisfied the first time. The ONLY THING that I always get is their mile high ice cream pie. I could literally kill the whole thing by myself and they make the best one EVER.