Massage Envy Spa

I have been a client of Massage Envy for years and it’s now come to the point where I’m so frustrated with their poor service that I’ve canceled my membership. While I had a monthly membership, there was only 2 ppl I’d make an appointment with as I didn’t really care for any of the other masseuses. However, more than once they’d cancel on me at the last minute due to staffing issues/​sick issues. I understand people get sick but ME made no effort on any of these occasions to be accommodating to the inconvenience it caused me. I work in SF so I can only come in on the weekends. Today I was looking forward to my massage (that I had to schedule a week in advance) because I have a sports injury. They called to cancel 3 hours before my appointment. I literally scheduled my day around this appointment and they only offered me one other time slot as an option. They didn’t offer any kind of comp or add on, just a half ass «yeah I’m so sorry.» So now I’m canceling my membership and I will gladly pay more money for a more professional, reliable establishment.

I have been to many massage spots from the Renaissance Hotel to the Ritz Carlton in San Francisco, but I must say that Charles Rodriguez definitely exceeded my expectation. He was exceptionally unique in his massage methods and must have been one of my best massages that I have ever received. Don’t let his looks and free spirited hair fool you. Charles helped me get rid of chronic back pains that I have been on muscle relaxers for about 3 months. He made me feel comfortable and relaxed, and used his hands to his advantage while remaining gentle yet firm. If you are ever in the area, you should ask for charles. They should honestly just change the name to Envy Charles. Charles is the man!

Disappointed with this location. They never have openings when I want to book. Very frustrating.

I was desperately in need of a massage due to a recent death in the family. I showed up and they had me scheduled for a completely different day next week. Not acceptable.

I am a new customer, I booked a massage yesterday for today. They told me if I cancelled same day I would lose 50% of my massage fee. I understand the policy since the masseuse could have booked another customer. However they called me in the morning and told me she was sick. I asked for a discount for a future massage since they could not accommodate a convenient time for that day. The person said she would ask her manager and they would get back to me. Unfortunately they didn’t. It shows me how they treat potential customers q

With regret I write this review, as I have been a member for well over a year! The problem is that they rarely have any availability for booking a massage unless you book weeks in advance. Well, I must be the only person with a busy work schedule and other meetings/​appointments to juggle. It wasn’t always like this — seems to be a problem that has grown over the past few months. So either they’ve lost some staff or they’ve gained a ton of new members. Either way, it’s been very frustrating to even try to book/​schedule a massage.
Additionally… If you cancel, you must use up any pre-​paid massages that you’ve accumulated within 30 days from cancelling. This is not practical and a bad situation when you have more than 1 or two hours worth of pre-​paid massages… Then if you want to gift a massage, they nickel & dime you with a $ 10 fee to do this… Plus other restrictions on who you can or can’t give a massage to — even though you’ve already pre-​paid for them! If you don’t use them, you essentially lose a service that you’ve already paid for. Major bummer…
At the end of the day — my advise is «beware» and if you can’t get availability to book a massage and you start accumulating too many hours of pre-​paid massage time — CANCEL before you end up in the situation like I’m in now…

i am a frequent flyer! LOL… I always seem to go when Im in pain. and should go on a regular. I have placed my account on hold a few times due to business travel and they have always have said yes to my request. I wish they did facials at this site!

DO NOT GET A MEMBERSHIP, seriously, don’t do it. It seems like a great idea, and they really sell you on it by saying that if you don’t get a massage that month that it will roll over, or you can transfer them, so it seems like a great deal.
I’ve been a member for the past year, and realized that I’m unable to go every month because of my work schedule and haven’t really been wowed by the massages I’ve gotten, so I decided to cancel.
At my last visit, I told the front desk that’d I’d be canceling, and was informed that I could, but I’d have to use all my leftover massages within a month of canceling… Uhhh okkkk I mean, it’s not ideal but I guess I could use 4 within a month, or else I’d lose out on the $ 60/​month I paid. I called today to transfer a massage to my brother, and was informed that since I had transferred one previously to him in May, I could only transfer 1 to him every 6 months. This was definitely not something I was told when I signed up, and now I am just frustrated that the money I spent to be a member is basically going go to waste. Awesome.

After having been a regular at the Pleasanton location, I decided to try the Walnut Creek location for a change. My appointment was at 12:30 pm, and since I had never been there before, they asked me to come early to fill out paperwork. At 12:25 pm, I called to say that I would be arriving at my scheduled appointment time. However, due to construction on the way there, I arrived at 12:32 pm instead. After mumbling some sort of the greeting upon my arrival, the young man behind the counter (white guy; short, brown hair) said to me, «You’re late.» He gave me the paperwork, which literally took only a couple of minutes to complete. Immediately afterwards in the interior waiting area, my assigned massage therapist greeted me coldly (because I was late?) but professionally by extending her hand and saying, «Nice to meet you.» Once the session started and I began chatting with her, she warmed up quickly and was quite amiable. After my massage was over, I drank my water and threw my cup away. Yet while I was settling my bill, I remembered I needed to take some medicine and asked the young man for another cup of water. He was nice enough to bring it to me. Overall, the staff was pleasant enough, but they sure weren’t as friendly as the staff at the Pleasanton location. Note to management: send your staff to Pleasanton for further training. Smiling never hurts! And one more thing… Pleasanton offers plain water or citrus water. At this location, there was no choice.

I love these guys they always have times available for members and they always are friendly. I go at twice a month just for maintenance.

I was going to be in the area for work and was really needing a massage. I drive quite a bit so I tend to carry all my stress and tension in my shoulders in neck. I was booked an appointment with Kirsten and was told she could do medium pressure. I would usually prefer something stronger but I was going in for 2 hours so I gave it a shot.
Kirsten was fantastic!!!
She had a perfect blend of pressure and pace. I hate when you go in and they are rubbing you so fast you feel rushed! I typically don’t fall asleep during my appointments but nodded off several times. She had a great rhythm and really zoned in on the problem areas.
I would have given this 5 stars however the walls seemed to be very thin and the noise of people talking and doors closing was VERY distracting. Also, their computers were down that day which made everything take a bit longer. I will definitely look into booking another appointment with Kirsten the next time I am in the area!
Hopefully they will look into better sound proofing for their walls in the near future.

I’m reviewing solely the customer service at this place. Today, I unfortunately had to cancel my membership. The cancellation is entirely based on my financial situation as the services rendered have always been therapeutic and out right great.
That said, I was expecting to get badgered and convinced into staying. That was not the case at all. Chris, the front desk lead, helped me and he was so nice and understanding. He offered me a «Freeze» option as an alternative, without forcing it on me. I ultimately said no to the option, but honestly, I would have stuck around (if I had the funds) based solely on how professional and genuinely nice he was.
Thank you! Give that kid a raise!

Schedule an hour massage last minute at Massage Envy. Overall, I really enjoyed the experience. I had just got back from a trip from Vegas with the family and desperately needed some R&R before I had to officially end my vacation. I’ve never been to Massage Envy but know friends who have gone there before. They scheduled me for an hour Swedish massage with Kirsten. My neck and shoulders were killing me going into the appointment and I have to say she really listened to my needs. She focused on those problem areas and did wonders on my neck! I do want to mention if you are looking for a deep tissue massage, she is probably not the massage therapist for you (the receptionist did mention she could only go up to medium pressure, Kirsten is a smaller lady), and she did ask if the pressure was ok. I like a little more pressure but what she lacked in pressure she made up for in skill. She was excellent at pin pointing the right tendons (or whatever it is they do that breaks up everything). The only reason I did not give this place ⁵⁄₅ is because the room was a little cold (luckily they have heated tables) and the walls are pretty thin so you can hear a lot going on, which can be distracting. Also I wish they used different lotion, the one they use almost smells like sunscreen. I like when places give you different options of lotion or oil. I did get the intro price so next time it won’t be so cheap, but I do believe I will return to Massage Envy in the future!

As the reviewer said before me, Michael is the best! He does deep tissue work at just the right pressure. I have chronic pain, migraines, and TMJ and he has help me so much! After each massage, I really do feel like the tension dissipate. I remember when I had a particularly horrid migraine, he erased the pain, accompanying nausea, and all things associated with migraines. Michael is gifted and experienced – and I am so lucky to have found him!

I have had good and bad experiences
My last one was terrible — I got off the table and my back was killing me
I don’t blame the masseuse — I needed and adjustment and there wasn’t anything she could do about it — but it shouldn’t hurt me to bend over and pick up my shoes after I get off the table haha

Massage Envy does a good job with massage, I wouldn’t say they do the best, but they do a good job here. I’ve found my go to massage therapists, she works elsewhere. The prices here are reasonable. I’ve only been here once to this location.

MICHAEL is AMAZZZZZING!!!
Just left and feeling great! This was my 1^st time@this location. My therapist (Michael-​tall/​long hair) was incredible! I’m a hard audience but when I’m this impressed, I definitely take the time to leave a review. The ladies up front are very nice & professional. I’m a fan!
5 ***** for sure!!!

Called two days in advance for a prenatal massage. Awesome they had availability. Not so awesome when they can’t get their appt book right.
I called that morning to reconfirm my appt time. They confirmed 12. When I get there ten to I sat in the quiet room and wondered, «it’s 1218???» My appt was actually for 1230? Hello??? I called to reconfirm. So instead of doing something grabbing lunch, I sat there for 30 minutes waiting. Talk about wasting time. How frustrating.

At 30 weeks pregnant I was really looking forward to this massage. My back ached like crazy and my boyfriend hooked me up with a 1 hour by Cecilia. We were on time and she was about 5 minutes late. Ugh.
While i was waiting in the quiet room, there were two loud women in there too. It was strange that they were chatting so loud.
When Cecilia showed up she introduced herself (335) and walked me back to the room.
I figured I would have the extra five minutes added on at the end — nope.
My massage started with filling out intake forms and then another consultation in the room. Then I undressed and hugged a body pillow while I laid on my side. I am used to having prenatal massages on beds with my face down and a hole for my belly but not here. It worked though. Cecilia was able to get to get to all my tough spots but having to roll over halfway through really interrupted my zen time.
Today I feel a bit better in my shoulders but I couldn’t fall asleep in the room like i normally do and wake up refreshed. I think for the prices they should have done a bit more.
The one good thing I liked was they give you the option if you want certain parts of your body to be massaged (ie: glutes, face, scalp, feet) as some people do freak out with certain areas being touched.
Also when my massage should have started at 330 and you are late, I shouldn’t be walking out of there at 425. I might be back, might not. It is a toss up with so many places you can go to get massages.

I used to have a membership with Massage Envy when I lived in Arizona. They canceled it after a year by mistake, and wanted me to sign up all over again. I refused to do this.
When I moved to California I went to the Walnut Creek location and explained the situation. They told me that not only would I have to sign up again but it would cost more. If they had transferred it over it would have stayed the same price.
They told me they couldn’t do anything but gave me the email for corporate. I wrote an email with no reply. The service at this company is terrible, and I was never too terribly impressed by their massage therapists either. Needless to say I haven’t been back.