Steak ‘n Shake

Dangerous wet mopped floor coming in door… server nice guy, though slow on café… pancakes good… empty at 7:45am on Monday

Ordered through the drive through around 7:00 PM on a Sunday night. We waited over 20 minutes for our meals. My wife ordered chicken fingers and I ordered a steakburger. There was one car ahead of us when we ordered and NOBODY ever came through the drive through as we waited. It was not crowded inside either. To make it worse we wanted milk shakes but were told milk shakes would take 10 – 15 minutes so we didn’t get them and still waited 20 minutes! Horrible experience.

Just walked out after no one acknowledged that I wanted to be seated. Someone was working the register with a customer that seemed to want a discount on everything without coupons. She brought the manager up to register, who still did not acknowledge me. She then walked away to flip burgers, again, said nothing. Then once they did, I was sat and no one came to take an order. After about 4 min. I went to the food window, I asked if anyone was working the dining area and with attitude the girl said she was and laughed.
Buh bye!
Plan on sending to corporate as well. This place has really gone down hill!

I enjoyed eating at this restaurant! It isn’t one of my favorites, but the burgers are great and the milkshakes are to die for! I went out to lunch here with a friend and we were both delighted when we saw our milkshakes in the big, old-​fashioned glasses! Overall, our meal was delicious, even though the restaurant isn’t clean and it seems understaffed.

Terrible service every time I go. It should not take 15 minutes for you to grab me a Coke. I understand that this is not a 5 star restaurant, but you should still teach your servers how to be prompt and attentive to their customers. Food isn’t too bad, just terrible service.

Went in at 6pm. By 6:30 my wife still have received her shake and the waitress, who was working her butt off, said the orders were coming out slow. People, who had been there longer than us were just getting their food by this time. At 6:45, we decided to leave, like some of the other customers were doing, after hearing some arguments from the kitchen saying «that’s not my job». One of the employees, who left right after we did, saw us in the parking lot and asked how we liked our meal. We told him the service sucked. He laughed and as he ate his french fry’s out of his to go bag. Put this place out of it’s misery and don’t go there. They don’t care.

A complete embarrassment to the franchise.
After a hot day, we decided to treat ourselves to some shakes and burgers here. We arrived and the restaurant was empty. We were seated and quickly placed our orders. My cup of chili came and I enjoyed it.
There were now thirteen people in the restaurant. Then twenty minutes later the food came out. The sides were wrong and we had yet to get our shakes. Forty minutes after we had sat down, the shakes came out, we asked for to-​go cups.
Other people had come in, ordered, also, did not get shakes or food and left. In total, I would say, conservatively, a half dozen families or couples had come and left hungry.
I went to pay and stood alone at the counter for an additional ten minutes before they took my money. We left feeling embarrassed that we came here and will not return.
It was quite obvious after the first ten minutes that the issue was management. The place was very understaffed, the staff that was there was so unmotivated that one individual was sitting at the counter in full uniform, occasionally getting up to seat customers. Our server was beside herself and was running around like a headless chicken.
If I was the manager of this establishment, I would commit Seppuku. Look it up.

It’s April 5, 2015 10pm. An african american male serving the drive-​thru told me «drive-​thru is closed». I asked what time does it close and he said «around 8pm». What kind of business give a wish-​washy answer like that… I can’t tell if these are just lazy employees or if there’s really drive-​thru hours. I have never heard of it from a fast food joint. The worst part is that the gentlemen had a condescending tone in his voice. I’ll never go to this business again.

This place is getting a little more disappointing each time. Beware if you get seasoned fries, they will either have hardly any seasoning, or they will have so much it’s basically inedible.
Today the wait was long as hell, about 20 minutes at the drive thru. I go early, about 11:10, to avoid the lunch rush, but the 2 people in front of me were enough. I got the chicago hot dog meal with iced tea. The iced tea had no ice, the hot dog was cold, and the fries were filled to their normal sad level. C’mon steak and shake, get it together.

Sitting here in the drive thru for the second time I have ever come here before a wrestling tournament for my son where I was told «there’s no breakfast today» — it is 6:30 am on a Sunday and breakfast here is supposed to start at midnight. Then, she had me pull forward to get my son’s changed order of a bacon double cheeseburger because I guess the ZERO cars behind us — or within a mile of the place — may need to get past us. If you’re not going to ever have breakfast then why advertise it?! We could have gone to another one.
Edited to add: they didn’t even put the bacon on his burger. They weren’t kidding when they said no breakfast.

I’ve been here since I was six, and I love the burgers. My favorites are the Oktoberfest burger and the Portobello and Swiss burger. The shakes are wonderful as well. My favorite is the peanut butter banana flavored one

Waited at the drive through window for 5 minutes while honking and no one answered even though it was open.

Sat down, 22 mins later I got my meal. Kinda really slow for a sit down /​fast food place. Order was wrong. Server was cool and explained it was a miscommunication. But then forgot my seasoned fries. After forgetting he brought me a soufflé cup with it to mix myself. Ok buddy.

I have eaten here for many years and the shakes are always great. I love the single cheeseburgers with grilled onions and raw onions and it always hits the spot. I love the slaw dog regular or foot long and they always seem to go light on the slaw as I can hardly see it or taste it. Servers are usually pretty good and I was served by Tiffany tonight and she was great.

I love Steak and shake and would cgive the one in Naperville five stars but this one has a few issues. The service is slow and I think a few of the servers smoke pot before they come in, or when their on their break. Have on at least two occasions have had a high server. Otherwise would have to say the burgers are better the five guys and everywhere else.

Stopped in today for carry-​out on August 9, 2014:
— burgers okay to good. Pricey tho at 2.99 a piece.
— vegetable beef soup. BAD. Almost no water (seemed more like oat-​meal consistency), and it was SO SALTY I couldn’t even eat it. I ended up throwing 80% of it in the trash.
* I have had this soup many times, and it has never been like this. Always been a tad salty yes, but NEVER like this. So it wasn’t made correctly this batch around — they must have also forgot to add water. Of course, it has to land on me…
I don’t go here often, maybe several times a year. So it’s no big loss, but I kinda wish I had my $ 11 back right about now.

We had a very good Saturday lunch experience at this Steak ‘n Shake. Their prices are very reasonable and there are always coupons available. I like their reasonable serving sizes. Sure, most other places serve a larger portion of fries, for a higher price, but I prefer Steak ‘N Shake’s portion to price point. I had the 3 serving garlic shooter hamburgers and seasoned fries. Delicious! Wish I could affort (calorie-​wise) one of their milk shakes. They looked great. Our server was very nice. Steak ‘n Shake may be considered fast food by some, but we enjoyed this meal much more than a Mc Donald’s, Burger King or Wendy’s fast food meal.

Don’t understand the low reviews — this is a 24-​hour fast food place. You get what you pay for.
That being said, I think this location is awesome. For whatever reason, it seems like I deal with the manager every time I’m there. Once he gave me and my sisters a free cheese fry because our to-​go order was taking a long time. Another time, he recommended this giftcard deal to us that actually left us with $ 10 in free giftcards to use another time!
Also, I think their food is WAY better than other fast food joints (i.e. McDonalds, Wendys, etc.). Just my opinion. Shakes get me every time.

Steak and Shake is a solid chain. This location is just like any of the others. I’m a big fan of the 4 for 4 meals… great deal! Although I always have to order more food.
I won’t go out of my way to go to Steak n Shake. It’s more of a vacation stop while driving.
love the shakes, hate (with a passion) the small sized fries! COME ON GUYS!

It’s a standard steak n shake. Strip mall, stand alone with its own parking lot and a drive thru. Maybe it’s because I went on a weekday around dinner time, but it’s pretty quiet. The staff was really friendly and checked up on us regularly. The staff brought out to-​go boxes since they saw us with half sandwiches left.
Food is pretty standard. I think recently, they’ve reduced their prices and the server mentioned that all sandwiches come with fries. They’ve added some more burger items which are cheaper than the Frisco Melt, which is what I usually get. Plus, additional beef hot dog items. Obviously, it’s not destination dining, but for late night, it’ll do.