Macy’s

Pretty basic macys experience except the associate and managers at this location went out of the way to accommodate my return.

I bought my son a Swiss Army watch for his graduation. The selection was minimal but I did find a great watch. However, in about 12 months the battery leaked and nearly destroyed the watch. I have to wonder, what kind of batteries are they putting in these new Swiss Army watches? I paid over $ 400.00 for this watch and fully expected it to run for at least five years on the battery — with no leakage. The sales clerk didn’t know anything about the product. Like I said, the watch selection wasn’t all that impressive — being a NYC resident I’m used to limitless choice. While it did come in a splendid box, they could not gift wrap it for me. But the worst part for me was the fact that it had a crap brand battery in it that LEAKED … it cost me almost a hundred bucks to get it working again and I doubt I can get anything off a warranty. Bottom line, this Macy’s is very small, the clothing selection is the same old Made in China junk that everyone else sells … and for watches, don’t bother … either go to a reputable jeweler in your area or head into Manhattan and cruise the diamond district — everything is there and I’ve always been satisfied with the service, the price haggling is expected so you can get a better deal and they don’t substitute with cheap crap batteries that could ruin an expensive watch.

I love Macys in general but this one is a little on the small side, despite the fact that it’s 3 floors. Not much of a selection for anything besides clothes. The handbag and accessory department is EXTREMELY limited– if you need those skip this location and head to Garden State Plaza.

At there MAC counter almost everyday. Theres this tall guy that really is the only reason why I keep going to this particular one. Hes very friendly and full of positive energy. The women are hits or miss. Overall not a horrible place just wish the customer service was consistent with everyone.

I always have a wonderful experience in this particular location. The selections are great particularly in clothing and shoes. I’m not crazy about the handbag department however because they look more suitable for outlets or close out stores.
The dress department however was fully loaded with a variety for every shape and size. I had the pleasure of working with Shamerro in the dress department and she was very knowledgable on styles, cuts and sizing. This is extremely valuable to me because it saved me from having to schlep back and forth to the fitting room: something I’d rather not do unless absolutely necessary:
It allowed me more time in the shoe department which was absolutely crucial because this long drawn out Game of Thrones type winter is drawing to a close and I’m in desperate need of spring shoes… Or at least shoes sans fur, gortex rubber or sheepskin. That being said I made out like a bandit in the shoes section all thanks to Marguerite! She really worked her magic and was instrumental in my comparison shopping.
I walked out happy and equally perplexed as to where I’m going to store my latest edition as I cross the threshold of Imelda Marcos status. But I digress,… Anyway,… Spring clothes and spring shoes call for spring scents… Right??? In Lolita logic it’s perfect sense (please don’t judge) … So I strolled on over to the Estée Lauder counter with my Mom and got an amazing set for us both.
Betty of Estée Lauder had her hands full because the apple and tree are very, very, picky and we both decided we wanted something new, subtle, fresh and soft. Betty matched us both up with excellent scents and I have to say, In record time.
Thanks Ladies! See within the next 7 days while the sale lasts!

Updating my recent review on Macy’s furniture. After being very happy with the sectional we bought bad news. After only 3 WEEKS the zipper on one of the cushions broke! This furniture is lightly used and the zipper is a cheap plastic one. Despite being assured by the salesman that Macy’s furniture service is done in house when he was trying to sell me the protection plan. I find out that they farm the service out to outside companies. The next date is over 3 weeks away and we are hosting Thanksgiving this week and need the seating.
We thought we could get quality at Macy’s. Obviously we were wrong. Replacement of the zipper with better quality would work bet of course they will only work on the one that is broken. I have found that when one piece is made cheaply they all are. After all, they come from the same company.
I’m currently waiting to hear back from the department manager.

Great deparment store. Purchased about 6 Looney Toon tie. Got some fine deals! The employees were very helpful and they even hose me down with some cologne samples. Said it was fine to eat my soft pretzel inside. Also found couple sweater vests. The security guard and I had a few laughs and talked about the new grand theft auto. He even held the door for me on the way out. Great place to buy name brad and still save some bucks. $$$

As with most Macy’s this one is large, plenty stocked, and lacking customer service when you really need it. They’re there… somewhere ;-) I can usually find what I need here and recently saved a lot of money on sale and clearance prices. It’s worth giving them a look through. They carry all of the familiar names and labels as well as some you may not have heard of.
I was thankful to snag a pair of $ 15 jeans since I’ve lost 45 lbs and my only pair was falling every two steps. Thanks Macy’s!