The Superstore

We bought a floor model refrigerator March 20, 2015. We did not notice it was missing a screw from the front and had a few minor scratches on the door corner because of dim lighting in the store. We fixed the scratches with black nail polish and ordered a replacement screw but are still waiting for it to arrive 7 weeks later.
When the refrigerator was delivered, the truck ran 3 hours late and the guys were rude and in a rush and did not adjust the level screws so the door would close due to gravity.
Note: the screw arrived in the mail a couple of days after this review was posted. A week later Kimberly, the manager of the Superstore, called wanting to make things right. She apologized about the delay in receiving the screw and said that a crew would come and level the refrigerator. They came today and fixed it. As a result I have upped the review rating from 1 to 3 stars. My only thought is that I did not realize that a floor model might be damaged in some way and I think it would have been a good idea for the salesperson to point this out — and then say that as a result the price is lowered.

If I could give 0 stars I would. Went to purchase a couch. Walked in at 5:30 and was greeted with a reminder that they close at 6. Really?
So my husband and I looked around and we found something we liked. Sales associate came over and tried to rush through and said we could come back when «they» had more time. Wow !!
So we went to Wendell’s Furniture and spent our 2 grand there. Not to mention received the most amazing customer service and tons to choose from.
Thank you for sending me somewhere else to receive the service I was looking for.

So the super store has been around for a good long while. I remember this place when I was younger. So I did make a trip in to take a look at TVs. They offered a lot from the top brands and all sorts of sizes. So be ready to be wowed on the huge 70+ inch TVs!
The staff here was great as well. Granted they where not to busy but they could answer all of my questions. They looked up what they had in stock. So over all they are very easy to work with.
Where the Super Store falls short is their pricing. I found them to be a good $ 60-​$ 80 more than Best Buy and the Walmarts of the world. I asked why and I get «Well they can undercut on certain items unlike us.». My answer to that sadly is «Bye». I don’t like to just blow money just because.
Great customer service but the prices are just way to high! I hope they can compete in the future! I would have liked to given them my business but in today’s world I need to save more money. So it becomes a no brainer for me!
(I ended buying a TV at Costco instead.)

I used to enjoy the Superstore for decent prices and superb electronics/​furniture selection. But my latest visit to price new audio receivers and speakers was a real letdown. The entire back area that was supposed showcase the equipment looked more like some back room storage room. There were empty boxes lying around, packing material chaff on the non-​vacuumed floor and the lack of ANY sales staff to help or offer to help on the floor was just so atrocious! What happened to this place? I really got the feeling they did NOT want me to spend my money here and this display and lack of care in it told that to me loud and clear. If you want to sell top of the line stereo and A/​V equipment, please at least show you want to wow customers over it, not just lay it out there with a price tag. I bought all I needed off Amazon instead.

Very disappointed in my experience. I bought a mattress set, the salesperson said delivery would be within a week and they would take my old bedding away at no charge. After three weeks of waiting for someone to call me to arrange delivery, I called the salesperson and she couldn’t find a record of my purchase (that I paid for in full). They eventually found it, arranged delivery, but they did not take the old bedding away. I would not buy anything at this store again.

Why I will never shop at the SuperStore in Williston, VT again. We bought a dining table set four weeks ago and set up a delivery time. We then decided to pick it up because we were moving and Penske is a couple miles away from their store. My wife Maria called them to setup a pickup time and they got disconnected. They called me back and asked if my wife’s name was Mary Anne. When I managed to park my giant moving truck at their store, I went into the furniture show room where I saw two middle aged women chatting each other up at their desks. They heard me enter, looked over at me, and then looked back at each other and started talking again. I went upstairs where I bought the dining set and found two more women were chatting with a guy who had some blueprints out. They looked at me like I had two heads and were just plain snooty and unwelcoming. (Brief side story: The lady woman happened to be the one we saw two nights ago in the furniture room when we went looking for a sectional couch. It was 5:30pm and they close at 6:00pm. When we walked in, the first thing she did was come up to us and inform us that she was closing in 15 (not 30) minutes and asked what we were looking for. We told her and she proceeded to give us a walk by of every single sectional in the store; didn’t ask us if we liked any of them, didn’t ask what our price range or style interest was, etc. When we had seen them all she said something like «I’ll let you think it over» and walked away. Needless to say, we left) So, when I asked for my dining set they told me it was in the warehouse and not in the store. I asked why no one told me that 2 hours ago when I was on the phone and they said that all pick ups are done at the warehouse and handed me a piece of paper with directions on it. The guy sitting at the table chimed in and said that they sent it over there to package it up for me. Since I didn’t buy a floor model, I had no idea what he was talking about, but I left very angry instead of flipping out. There was a guy walking around the furniture show room so I decided to tell him about the awful customer service. I followed the directions and found myself on the same road Penske is on… enough said. We found that the table had two missing pieces. I had to wait until Saturday morning to call. The guy who I saw the day before answered the phone. He told me he’d try to order me the parts that day, but since it was Saturday he likely wouldn’t get the order in until Monday. I told him my back story and how angry I was. He said he was sorry to hear that, but that he was there the day before and was surprised to hear yesterday that I thought the customer service I got was bad then proceeded to justify himself and his employees and insist that the customer service wasn’t bad. I was actually coaxed into arguing with him for another couple of minutes. He finally said they’d have someone out Wednesday to put it together for me. Called today and the woman on the phone told me they’d call me back on Thursday with an update. I asked what happened to my Wednesday delivery date and she said they couldn’t know whether they could have it by then. When oh when will we be able to eat somewhere other than our coffee table? Please don’t do business with them. Check out Wendell’s in Colchester. They were awesome. Gave them 2 stars instead of one, because the electronics department was helpful.