Applebee’s

Food is good. Service is atrocious! Took forever for our waitress to come and even introduce herself… Took our drink order, drinks came and they forgot the apple juice for the kids, which we ordered. Then about 20 minutes went by and we had to flag down another waiter cause ours was nowhere to be found, to take our order. Food was very good… Service was a joke, and it was an extremely slow time of day for the restaurant so they weren’t busy, at all. If you wanna roll the dice for some decent food, be my guest! But I will be very reluctant to step foot in there again.

Always horrible service. Food not a problem but even at the front door the service is slow and absent. Having to look around for someone to seat you and then the waiter who jus keeps walking by, as if you are invisible. And this has happen to me on numerous occasions at this location. Yes I still go. Can’t get enough of the siracha shrimp.

The table where the host sat us was dirty and stunk of dirty rag and the tables feel sticky as if they polyurethane them over and over. The place smelled Musty, dirty carpet which ruined my families appetite. However, when I looked over at the bar it was sparkling. We waited too long for the food to arrive and it did not come out at the same time. My ginger ale tasted of sink water. The food was just okay. Perhaps this place is a good spot for chilling at the bar, but as for family dining, It’s No Good! This place needs a good serious cleaning with Bleach! I can only Imagine how the kitchen must look and it makes my stomach turn just thinking about it. Someone needs to go in and inspect this place to make sure it’s sanitary. I will stick to the one in Exton PA.

My go-​to stop when visiting the Concord Mall, which is right across the street.
Despite all the negative reviews that this place has gotten, I am definitely a fan of this Applebee’s. It’s cleaner than the location in Havertown, PA, Holmes, PA and Bala Cynwyd, PA. Service is great, though it does get really busy during peak times. I love their 2 for $ 20 and 2 for $ 25 combos.

Typically not a fan of Applebee’s, but was very surprised by the great service and good quality did received at the Wilmington Pike restaurant. Our waitor a very personable and even let us get the happy hour special despite being 5 minutes late. Totally don’t come to Applebee’s, but I will be returning here for a quick bite if hungry when shopping at the Concord mall.

Bad onion rings served with a vat of BBQ sauce. About $ 6 for a large Miller Light. Inedible chewy steak that had surely been frozen. Gross lumpy mashed potatoes. Chicken tenders that must’ve come out of a bag from the freezer. Need I say more?

Half off app after 9pm is good… too bad the classic wings aren’t a part of it. We we got the 2 for $ 25. Food came fast… Waiter was nice. I want my classic wings for half off though!

Stopped in for one of their lunch specials which turned out to not be that special… My daughter and I each ordered the Pick and Pair combo for $ 7.99 which came with a cup of soup, a breadstick, and a small salad (or a half sandwich). I seem to recall that not too long ago, you could get refills with the lunch combo but not anymore. For what you get, I will stick with other restaurants (i.e. Chili’s) from now on.

I agree with the other 2 reviews about this place. Very poor service and treatment from this place. Went in with a group of friends and management told us that we couldnt order the ½ price appetizers and water. We had to order drinks. No where is that written on the menu or any signs showing that drinks had to be ordered with ½ price apps. After a complaints to the «manager» he made an «exception» to the rule this time. Really! He did us a favor by allowing us to order this way lol.
Place wasnt clean, tables not cleaned off in a timely manner and floors where quite dirty.
Happy eatings! Not here though!

Out waitress was blatantly racist to other patrons and wouldn’t honor their own promotion. Awful!
They advertised ½ price appetizers after 9pm. We ordered 5 apps between 2 people and water. She told us to take advantage of the special we couldn’t order water, even though that wasn’t written anywhere. I own a small business, and I am a big believer in running promotions with integrity. If you have a sale, have a sale, don’t put silly stipulations on it. And if you do, put it in writing! Nowhere on the flyer did it say that.
But, we ordered drinks we didn’t even want anyway. Then we place our order, and the waitress tells us that 2 of the 5 apps we ordered «didn’t count» for the half off special. Exceptions were not printed anywhere. The ad said «half price apps after 9pm», period. It’s the old bait and switch routine.
So we ordered something else. When she brought us the check, the waitress apologized for all the confusion, and then said if she didn’t do it this way, people wouldn’t tip her well. I thought this was incredibly inappropriate to say, to bring up tips to a customer, while also admitting she drove the price of our order up so she could get more tips.
HERE’S THE WORST PART: After she said people wouldn’t tip her well, she said, «well not you people, but you know, other… people» while deliberately pointing with her head to the two tables on either side of us which had black families. We could not believe it!

Really poor service, and food was only fair.