Sleepy’s

After shopping around for a mattress and box spring at several stores I walked into Sleepy’s Woburn… Randy Wanat was my salesperson, he was very knowledgeable, helpful and friendly. Randy did not pressure me at all which I liked. I bought a Beauty Rest Mattress that day, the price was right, below the other stores that I gone to. I was a buyer.
The mattress is wonderful and I am very happy that he helped me choose the right mattress.
Would recommend this store and Randy to anyone looking for a new mattress.
Joanna R

What began as a great experience with dealing with sales people in the store soon turned into a back wrenching experience. Back in Feb 2014 we purchased Beautyrest Mattress set and were very pleased with the sales man and were excited to get our new mattress. An initial issue upon delivery (Uneven edging) was quickly resolved with a replacement mattress the very next day. in April, after two months of sleeping on the mattress we noticed that it had a very noticeable depression in the center of the bed. We called Sleepy’s and they scheduled a service person to come out to inspect the mattress on April 23^rd. The service person came out and did a quick assessment finding that the mattress indeed had a close to an inch depression. They left saying that it shouldn’t be like that after two months. After the inspection we did not receive a call on the results so we called. They stated that they could not replace the mattress due to it not being one inch or more. After another month we called again due to the depression getting worse. This time they said that they couldn’t send a service person out because they already came out and each purchase only gets one inspection a year. After 3 calls and extensive conversations with customer service we were left with nothing that we could do or trade in our, now 4 month old, mattress for another and pay for the exchange. Now 7 months later, due to poor on such an even surface I tried to call again to explain and see what Sleepy’s could do t o help resolve the issue. (We don’t think we can wait until a year is up for another service inspection) No options were available for our 7 month old mattress that is sure to resemble more of a gully than a flat plateau as its supposed to. So much for satisfaction assurance 100% of the time.
The hard thing is that I have friends that purchased from Sleepys and have had a great product. Heres to hoping you can get a LUCKY mattress set from them because if you get a bad one, you’re in for some very uncomfortable, back aching, restless nights. It totally sucks… trust me.
My rating is for the company not the service person that sold us the product.

We purchased a king adjustable bed last month at the Wilmington location. The frame we chose could be delivered in a few days but the mattresses we liked would take over a month.
Our salesman and his superior made phone calls until they got the time frame down to a few weeks. I had mentioned the reason we were making the purchase was that I was having terrible problems with reflux. Because of this they allowed the frames to be delivered before the mattresses. They also worked to get the fastest delivery possible.
The frames came damaged but they left them so we could use them until new ones could be delivered. That was a lifesaver for me!
The mattresses came and worked great for my husband but not for me. My chiropractor told me it could take 2 weeks to a month to adjust to a new mattress so I gave it 3 weeks but it was not getting any better for me.
We went to the Woburn store to find a new mattress and were fortunate to get John Ballard as our salesman.
He was very knowledgeable and helped me select a new mattress. He encouraged me to spend time on several mattresses that felt comfortable so that I could choose the best one for me. He was terrific!
We had a totally positive experience with Sleepy’s and highly recommend them.
They really went out of their way for me and I am happy to say the adjustable bed has made a big difference for my reflux.
Thank you!

DO NOT TRY THIS STORE. I asked for a coil-​less mattress, and they sold me a coiled mattress, saying it was coilless. I know have back problems, (after 10 days of sleeping on it) and they wont give me my money back. I will have to pay 1600 usd for a mattress that I asked for.

If I could give this store a ZERO I would. Honestly the worst sales department and even just when you think it could not get any worse wait until you speak with them when you have an issue.
My wife and I purchased a day bed for our spare bedroom. We met a sales person at the store who helped us to pick out what we wanted in a frame/​mattress. She was great … We left with a quote and she informed us that she was going on vacation and her sales partner would help with any questions while she was away.
A few days later my wife and I called back and placed the order. Since the sales person that originally helped us was still on vacation we placed it with her sales partner. I did find pricing online for the same items and since I prefer to give business to local stores vs the Internet I asked him if there was anything he could do like throw in 2 pillow for the bed. He agreed and all was great
The Bed was delivered extremely quickly and the set up team installed it without any issues but I noticed the pillows that the person promised where no where to be found and the installers had nothing else on the truck.
I called back to the store to ask and this is where the stink began … the gentleman that I ordered the bed with started to huff and puff how this was not his sale and that blah blah blah. Honestly if you work for the store even if you are a comissioned sales person you still work for the store. TAKE CARE OF THE CUSTOMER. After venting about this not being his sale he tells me the pillows will be sent the next day. Time goes by and we receive 2 travel horse shoe air plane pillows not bed pillows. By this time I am starting to get frustrated with the lack of customer service. I called back to the store and the sales partner was still like this is’nt my problem and he basically kept ranting that this was not his sale and that now I needed to speak with customer service.
So here we go again. I am given the customer service number up in NY to speak with someone new about my issues. While I the phone I get the standard agree and ignore tactic that many sales/​customer service people use to «Fix» issues. The woman agrees to send me 2 pillows at no charge. She honestly does not seem to care about the lack fo service at the Woburn location. I asked if she could provide me with tracking information and a timeline when they woudl ship out … she could not give me any information. The pillows came weeks later
I honestly will never go back to this store. I even asked for a manager in the customer service department to give me a call. There was never any follow up.

I bought a boxspring here after mine came through totaled in my (most recent) cross-​country move. I knew/​know nothing about mattresses and boxsprings nor their prices, delivery, upkeep or sizing, and I made this quite clear to Mike, the one salesman working. He was quite nice, though reluctant to believe that I ONLY wanted a boxspring.
I don’t think Mike had the energy to even consider swindling me, and I didn’t have the energy to care about whether or not he was. The thing was $ 199, delivery would have been another $ 90(!!! this must be outrageous) so I elected to have dear old Dad come pick it up.
While I waited, I got a sleep test and tried a vibrating Tempurpedic. They seemed to have a pretty sweet selection of mattresses (like I said, I don’t know shit, but I’d venture to say that 68% of them were more comfortable than anything I’d ever slept in.) All in all, not a bad Sunday afternoon.