Victory Lane Quick Oil Change

I went to Victory Lane on Ellsworth because my mom’s «Change engine oil soon» message was appearing. She has been ill so her car had not been driven 3000 miles (only about 1000) since the last oil change
Ken at Victory Lane helped me get the message turned off and did not charge me for his assistance. (Embarrassingly I did not even know how to open up the hood of her car and he helped me with that too)
I don’t live here, but while I am here, my mom’s and my daughter’s cars will be brought to this Victory Lane when they’re in need of an oil change. I feel confident these vehicles will receive the service they need from honest, caring, trustworthy folks like Ken
Thank you so much, Ken, for taking away the stress of the change oil light being on and for not having me pay for an unnecessary oil change! Mom’s
car will definitely return to this Victory Lane when we reach the 3000 mile mark!

I’ve driven by Victory quite a few times and have even been in the plaza once or twice, but I’ve never been serviced by them.
I came in for an oil change about 10 minutes before they closed, and the staff was very kind and considerate. The worker handling my vehicle was efficient and thorough. Not only did I receive an oil change, he also checked my transmission fluid (and a few others), checked tire pressure, oiled the door hinges, and cleaned the windows. I was quite surprised that he was willing to do so much extra once I found out that they were closing soon.
Competitive prices, great service, and going the extra mile! I definitely think I’ll be returning for my next oil change.

On the plus side, I was in and out pretty quickly. The staff was polite and their hard sell for additional services wasn’t too hard.
On the negative side, I’m wary about the services I actually received. I don’t know a whole lot about cars. I know how to add additional gas, oil, wiper fluid, or tire pressure. Draining oil, replacing filters, and otherwise maintaining my vehicle are things I leave to the professionals.
So I pretty much have to take the mechanic’s word for it on a lot of things. My receipt from Victory Lane said that the tech had greased the door hinges. I don’t know much about cars, but I’m fairly certain that you need to open the doors to grease the hinges. Seeing as none of my doors were opened during the course of my oil change, I would doubt that very much.
Just in case «doors» is actually some fancy automotive technology that I don’t understand, I looked at the other items. My receipt noted that the customer said the windshield wipers were okay. I know what a customer is. And if no one asks me about the condition of my wipers, I’m calling bullshit on that piece of my inspection.
At the end of the day, my doors and windshield wipers operate just fine. I would probably have waived those services if they were offered. But as things were, I’m now questioning the services they reported that I couldn’t see.