Whataburger

I have to say, the guy who helped me was GREAT! My receipt says Brian the general manager. He was so pleasant and energetic! Realz made my day and THATS how customer service should be! Way to go you set the standard for Whataburger :-) thank you again!

Insert Lethal Weapon 2 reference here.
Joe Pesci summed up this location with «you get $&@ at the drive through» and that’s my experience with this location.
It’s a What a burger so you know the food. What self respecting Texan doesn’t? What I also expect is good service. Missing straws and lack of napkins was my latest visit. The previous found a mixed up order. It’s printed on the receipt that’s attached to the bag. I’m not asking for much. Please read the order and fill as directed.
Next time I’ll drive to another location. They are everywhere.

this location is terrible. the first time I decided to go to this location, they gave me the wrong order.
the second time I try this location, I decide to go in the morning for breakfast but it seems they REUSED the paper for my taquito because it smelled like onions/​transferred the onion taste on my food, had mustard on it, and lettuce all in it which completely ruined my taquito.
I love whataburger but I’m very disappointed and will not return to this location.

There are so many option in Austin, I’m not sure why you’d choose Whataburger, but I had to give it a try since it was so hyped up. The burger was okay, a bit greasy and way too big for me, but good enough. I’ll be stopping by other places before I return to Whataburger in the future.

Consistently bad service at this location. I had messed up and lost orders on consecutive visits. Long wait times and the staff didn’t even apologize for losing my order. Worst store in the area by far.

Good WhataBurger place! I had a jalapeños cheddar burger with onion rings WOW! It brings back memories of when I first at WhataBurger 10 years ago in Dallas TX.

Sunday night, 915pm. Very bad service. Put on hold at the drive thru for 10 minutes, then when we got to window, they tried to offer us the wrong meal. Then they asked us to hold longer for our actual meals, then when they finally gave us our actual meals, the guy forgot our drinks. He assumed we had them. Then he had an attitude. When he brought our drinks, we realized they forgot our ketchup that we specifically asked for a lot. He was like «well I asked if you wanted any» of which I replied «yes, and i asked for a lot». Again more attitude. These young men may have been stoned.

It is so very sad to see such a great brand so poorly represented by the Slaughter location. Message to the owner/​franchisee: what the heck are you thinking by turning your business over to a bunch of high school kids and other assorted losers who could care less about doing a job right the first time!!! Their slow… incomplete…error prone… and just plain inefficient. Take a lesson from Nick Saban: it all starts with recruiting. I hope you will take heart…

This Whataburger is a complete joke. Seems like they never have enough staff, so you can usually expect a long wait for whatever you want. If I had 30 minutes to spend waiting for breakfast I would cook at home.
Moral of the story is I wouldn’t recommend wasting your time here until management figures out that they need to staff more employees!

This Whataburger is horrible!!! Ive given it so many opportunities to get an order right and they haven’t delivered. Don’t ever go through the drive thru without checking your order before you leave. There has been a time where our breakfast order wasn’t right and didn’t realize it until we got home. Any other time the food has been under cooked or cold. Have called both the the local store and wb headquarters and they don’t seem to care about the horrible service. They’ll offer you a free meal (which I have refused on several occasions) but haver never fixed the problem!

It took 20 minutes for them to bring out my medium fry. Just french fries! 20 minutes is too long to wait for something so small.

Slowest fast food place in history. 20 minutes to get two breakfast sandwiches, inside? Yeah, no.

Maybe it was desperation.
Maybe it was hunger.
Whatever it was, it cancelled out the two stars from my previous review.
After spending almost two hours downtown, not including weaving through traffic, my boyfriend and I were hungry. We made our way south and intended to splurge on calories from Schlotzsky’s. When that failed, we headed here. I decided to give the Bacon and Cheese Whataburger another chance.
Pros:
Made fresh, hence the wait.
I could taste the crisp bacon mingling with the delicious taste of pickles, diced onions, juicy tomatoes, meat, soft cheese, lettuce.
Fries were crispy and warm and tasty. Big improvement from flaccid.
They ran out of medium drink cups, so our drive-​thru server, Stephanie, said we’d be upgraded to large. The Coke tasted great.
Service was stellar. We were directed to drive up to the curb while the crew was making our food. The employee that brought out our newly made food was polite and wished us a nice day.
Cons:
My previous review.
Verdict:
Second chances reap their own rewards.

I enjoy this location, 8 out 10 times you’re getting it good! Good burger chefs

Late night food in a pinch, there is always whataburger, try not to order food without thinking of the whataburger guy. Burger and fries were good.

OK, you redeemed yourself yesterday morning, Whataburger.
I was on my way back home from an abortive attempt at going into work when my body told me no way. I thought, «Hmm, maybe a little breakfast is what I need». So, despite past experiences to the contrary, and perhaps due to partial delirium, I went through this drive through.
The ordering service was fast. I was so out of it that I failed to stop at the first window as directed, but the second window never said a word and just took my money. They were very nice about it even when I pointed out my mistake.
When I got home, I found the order to have been filled correctly and the taquitos were large and good. I thought the chocolate milk was a bit on the puny side – meaning, I was hoping for one the size of an Oak Farms single-​serve. But it was good later that morning nonetheless.
All in all good, fast service and hearty, tasty food with no fumbles. The food didn’t quite fix what ailed me, but at least I felt better about feeling bad. I’m happy again with this location.

My experiences there give it 3-​stars, but I’m adding another one specifically for their ketchup– I could eat it with a spoon and I’m not really a fan of ketchup.
There was one drunken trip where we were told by the guy working the window that they were out of ketchup and completely forgot half of our order, but it’s Whataburger, what do you expect? (On a side note, we called their manager after discovering the absence of our food and he had it ready for us with money back when we got there. He also assured us that they weren’t out of ketchup. Praise Jeebus!)

This is one of the worst What-​A-​Burger locations i have ever been to in the state of Texas. The only one worse was one I went to in Pensacola, FL. This particular Whataburger has fucked up my order so many times that I straight up stopped going here because they could never ever get my order right which doesn’t seem to happen at any of the other ones I go to. Like they have actually given me some one elses order 3 times in the drive thru, and also just messed up my order otherwise. I think I only put up with it because I was drunk all the times I went. The outside looks nice, that is the only compliment I will give this piece of shit.

I LOVE whataburger. I grew up on whataburger – it’s kinda nostalgic for me. So tonight when the kiddo required her Thursday evening, post cheer class feeding, we settled on Whataburger. I had every intention to order a salad and eat my left over pasta at home.
Ha!
Instead I ordered her a kids meal with a cheeseburger and chocolate shake. And for myself, a #1, all the way, hold the cheese. It was so good that I found myself eating the burger holding it in one hand and driving with my other elbow while shoveling french fries in my mouth. Scary.
The fries are super salty. This is a whataburger requirement. The burger had just the right combination of mustard, onion, tomato, and lettuce. So. Freakin. Good.
Why four stars you ask? ‘Cause the drive-​thru guy was incompetent. They were slow. And the meal cost more than it should. And really. It’s fast food.