T-Mobile

Went into the store today to ask about what I can do since I had cracked my phone. When I walked in, I wasn’t greeted by anyone and I stood around for 10 minutes while other customers were being helped. When I saw an available staff member, I walked up to him and he was staring at his phone. I said «excuse me» and all he said was «go on I’m listening,» and made no eye contact. Once I started describing my issue I noticed he was talking to another associate across the store who said someone needed to be helped before me. Needless to say the guy said «sorry they’re next.» So, I waited some more. After they were done, and I was still patiently waiting, the associate still didn’t even acknowledge me. Another customer walked in the store and the guy immediately helped him! I patiently waited again for whatever reason, and when I finally got help (I had to go straight up to him again and made sure to ask «are you free for me now?» all the guy said was to go to Apple because it’d cost more to fix it at T-​Mobile. No other suggestions or advice. I was hoping to just upgrade or get a new device but I was so over their customer service I just left disappointed. 30 minutes of my day wasted for a very rude staff that didn’t seem to care about their customers at all.

I’ve had nothing but amazing service from the employees of this store. From the beginning step of switching to T-​Mobile, to acquiring an iPhone 6 in under 24 hours (no small feat at the time of my becoming a T-​Mobile customer due to the high demand of the iPhone 6 around release date), to helping me apply a screen cover… fortunately, with T-​Mobile, those are the largest concerns I’ve even faced (no billing hassles, etc.). Extra props to Stefan and his evening/​night manager (I forget his name, sorry!). They have gone and continue to go above and beyond the job description just to keep customers happy and because they seem to love their jobs.
EDIT: I am an IT professional and I love how knowledgeable the employees at this location are. I can ask high level questions about service and network functionality and I get educated/​honest answers.