Verizon Wireless

I went in because my iphone 6 just stopped working. It would only read «searching» top left, and couldn’t receive or make calls. I got it 6 months ago, so I was a bit upset. When you pay over $ 200 for your bill/​phone etc you just want it to work.
The guy I worked with, Terry, was very patient and persistent about getting my phone to work again. I was there alone for awhile with my 3 year old and 6 month old, and he didn’t seem to be bothered by their antsy-​ness. He finally got on the phone with tech-​support and they suggested that I go down the road to the Apple Store and have them look at it. At first I was a bit disappointed, because with a busy toddler and hungry 6 month old at nearly 4pm and still an hour away from home, it just wasn’t something I could do that day. Which would mean I’d have to go back out at some point Thanksgiving week (crazy schedules and holiday shopping…). I gave in and started investigating how much it would cost for a new phone altogether. At this point it just seemed worth the cost to avoid the hassle. He insisted I didn’t want to do that, and that he could see what he could do… Finally a woman stepped in (I believe the manager) and said that she could override whatever it was, to get me a replacement phone this week. Whatever they did, I’m very grateful for both of them. For making an unfortunate situation right. It wasn’t their fault my phone stopped working; they really did not have to do that. They were attentive and proactive about fixing my situation. We used to have ATT for our mobile devices and I know for a fact they would not have done that. I know it’s easy to «get mad» at places like these and leave negative reviews, but I just wanted to give credit to 2 employees who deserve it and who made by day and hectic week little less stressful!
As I was loading my stroller back into my car, I couldn’t quite get it placed right to fit, Terry came out and got it loaded for me! Thank you for going above and beyond!!!
I hope you have a blessed Thanksgiving!

I was told I could swap out an iPhone that is still under warranty at this store. Went to the store which was relatively empty of customers. Still had to wait for 20+ minutes to get one of the Verizon reps hiding out in the back to come out and help us. Channting (that’s his name) was extremely rude and unhelpful. At one point his phone rang and he just walks away. He comes back after completing the call and doesn’t even apologize and refuses to swap the phone. I ask to see the manager and was told they they are all in a meeting. I request that the manager Keith Fine call me and I get a call from someone else. The manager can’t even return a call to his customers.

Charlene is the assistant manager who needs to learn customer service skills. She ensured that my friends, family and acquaintances will not shop at her location again. She embarrassed me in front of a full store after my friend and I waited over an hour. She is worthless!

I have been twice to this store.
1.) I ordered a phone online to pickup. Upon arrival the employee constantly tried to sell me various accessories that went alone with the phone. I respectfully decline.
It almost took 20 minutes just to explain I didn’t want any accessories and almost 40 minutes to pick up a phone I ordered online.
I ordered online so I could pick up the phone and leave as soon as possible due to time constraints. Not to constantly tell you I don’t need something over and over again.
2.) Went in the store to deal with a situation my dad had with his phone. The employee completely ignores the situation my dad has and brings up my eligibility on upgrading with the new edge program. I decline.
The employee then constantly pressured me into signing up. He then stated he couldn’t understand my reasoning for not signing up.
Why do I need to tell you my personal reasoning for not signing up with your program?
In both events I was helped by the same employee. It’s ridiculous that I have to be constantly sold something even when I decline. Then be questioned on my decision like I’m an idiot.
I will not be coming back to this location.

Went the Verizon store to activate an iPhone. Told by Asst Mgr Bryant Villada that I would have to pay an additional $ 90 to activate the number I wanted. When I told him that the people at the 611 center said I could, he told me that they didn’t know what they were doing. He was very condescending. I left with a non-​activated phone which I am returning. I will never to this store again.

I’m sure if this is the very same store but I was very happy with it the 1 right across the street from the mall of georgia I went in I knew I wanted because I went to another verizon store but sales clerk in that store made me uncomfortable how are the guys name was real he was super duper awesome he didn’t hang around me that much gave me time to breathe and really look at the products answered all my questions and I made my purchase I found my phone was acting weird today and I was prepared for a battle when I went back in but they were very nice turned out only needed a reboot my phone and they showed me how to do it for myself I’ll be doing business with them from this point forward if I ever need anything