KFC

First I would like everyone to know, this place doesn’t deserve one star. It deserves zero stars. Also the the management and staff also are zeros. They spend lots of time in the back giggling with each other. The place is run like its fourth grade. Will not eat here again.

Been there several times… never have gotten my order right… when you go back to complain it’s your fault… like you’re trying to rip them off… and I’m just someone with a cold chicken dinner with no sides… hiring kids that don’t give a s*%t… It’s like they deliberately try to make your dining experience awful… who hires these people… who owns this kfc… webpage says five dollar fill up and they charge six dollars for the Fill up… I notice lots of horrible reviews on this KFC… my next review is to the Better Business Bureau.

Slowest drive thru. Rude and incompetent employees. Old cold chicken. Always screw up orders. Never give enough condiments, utensils or napkins.
Why do I keep thinking it will improve? And why hasn’t corporate shut this hell hole down yet? It’s 100% clear the management here doesn’t care!

The worst. I have never written a bad review but this place is ridiculous. When you place your order they respond, «let me check.» That is followed by a list of what they don’t have. Unless you want to get back in line check your order before you leave. Yes the person in the window will roll their eyes and be exasperated, until you point out what they forgot. We have even called the management they were very apologetic but nothing changed. Other KFC’s are only about a mile away. The ride will be worth it.

Just drove through. Took 15 min to get cold food. 1 fork for $ 20 worth of food. Cold stale chicken, stale inedible bun, no napkins, cold potato wedges, bitter corn, scalding hot mashed potatoes. Asked for ranch and BBQ and got 1 of each. Thanks for a very expensive very disappointing meal that I can’t even eat cuz you didn’t give me a fork. Teach your 17 year old drive through girl to do it like the Colonel would have wanted it.

Worst managed KFC EVER. Went there a couple of days ago and dined in. I normally do the drive through. Worst customer service by the so called «supervisor» JENNIFER. My husband ordered one of the family meals, and 2 fountain drinks, plus 2 cups for water. She gave my husband BOTTLES of water instead of cups. My husbsnd said, oh I ordered cups of water not bottles, to which she very rudely responded with a raised voice and attitude: «ughh! Ohh, so you want the free one??! You should have told me that before! My husband responded: excuse me? Is this how you treat your customers? Can I have utensils? She responds with an attitude: here, anything else???
My husband asks:
Can I speak to your manager? She responds, he’s not here. My husband asks: will he be here tomorrow??? She says: I doubt it. Then she just walks away.
Woooow…horrible, horrible, ghetto person Jenniffer. Her ghetto attitude didn’t surprise me, as her physical appearance –tattoos and bad hair dye job reflected her attitude towards customers.

This is the worst KFC ever. I drive to get my kfc fix I was craving when I got home I discovered they forgot my biscuits! I sent my husband back and he comes back with the biscuits and some hot wings (my fav and to make me happy) the hot wings were disgusting ! They tasted so old and dry I could barely bite into them ! I am so disappointed with this place. I won’t ever go back to that KFC again! There is always young kids working there and I’m sure they could care less if customers are happy.

Ordered 3 popcorn chicken combos and they forgot to give me the biscuits and cookies :/

I make every effort to give them a chance but every time I go here, I am bombarded with upsells and painful questions.
If I could just get them to quickly repeat my order and get me past the drive through I would be much happier. After 20+ years, I know what I want from this location.
And 40 years of eating the product, I know what I want.
My answers:
No thanks
No thanks
No thanks
Thank you
Bye
And I bought $ 2.59 worth of wings. Can I just have my wings?

As usual, I always give restaurants another chance or two after waiting sufficient time between visits. No more for this place. The first time I went there they screwed up my order which was one combo so it wasn’t complicated. I think I had a couple of reasonable visits after that. But about the fourth time I went there they were out of pot pies and chicken tenders even though this was not late at night. The next time they left out napkins, straws, and a side dish. The last straw was when I went through the drive-​thru and after paying they told me it’ll be 2 – 3 minutes so please pull into the parking spot across from the window. I pulled into the spot, waited 10 minutes, then walked inside, and they told me they had forgotten about me! They apologized and told me they’ll have it ready in 3 minutes. I said no and had to ask for my money back (they didn’t offer). I then wrote KFC which sent me an apology letter but nothing else. Not even a coupon. Never again!

I come here every Monday to buy two «Monday specials» for a special Monday school Lunch for my boys. I always use the drive thru and the service is always speedy and friendly. It’s nice to not have to worry about their lunches on Monday their lunch is at noon I know I can come at 11:45 be in & out in about 5 minutes and the boys will have a hot greasy lunch for the week right at noon and it doesn’t hurt my wallet .
Monday special is only 2.99 for a 2 piece meal, 1 side and a biscuit! Makes my Mondays so easy!

Worst KFC ! I have been waiting hoping this KFC would get better but no it’s worse than ever. Let me start with the most frustrating. It’s a chicken house. And on a regular basis they have no chicken. I have gone by 3 weeks straight at 8 PM 2 hrs before closing and no chicken. Today they had thighs and grilled only. Big deal. People that are original KFC users want original and a leg and a breast. Dies management not care! This is Burbank, and it is utterly ridiculous. They don’t even offer to make you more they tell u we will be closing in 2 hrs.
This location needs new staff. New attitude, and with this quality dies not belong in Burbank.

Worst KFC I have ever eaten at!!! My hot wings were dry and old, tasted like they had been under the heating lamp all day, will never eat at this location again!

I ordered double delicious sandwich because it sounded good.
The chicken tasted like it was day old, and there was hardly any souce on the bun.
For $ 7.62 I feel I was cheated.
Would advixe either go to other kfc and some other restaurant.
This place has really gone down the tube.
Harold –Reseda

This place suck. The girls at the srive thru are rude and they can’t even get an rder right. We ordered our fod in English ans Spanish and they still didn’t get ir eight.
apperently they were making fun of us when my boyfriend offered $ 25.00
According to what we had order. We finally gave up and took home what they gave us
3 pieces of dip ‘em to feed our 3 daughter my boyfriend and me.
if this place is a franchise i hope the owner reads this review.

Today it was closed for «technical difficulties». What’s that mean? The chicken processing machine wouldn’t squirt out nuggets, or the van wasn’t back from the run to the local prison?
Went to Popeyes instead, where their genetic alterator was working.

I’m pretty embarrassed to write this review because it requires admitting that I eat KFC. Even worse, it requires admitting that I’ve been to this crappy KFC on multiple occasions. Firstly twice, they have been out of chicken. Not just out of one kind of chicken but all chicken. How does a freaking KFC run out of chicken? Were they making more? No, they were just out. I guess someone forgot to order it. This was at normal eating hours not late night drunk eating time.
Last time I went and they had chicken (yay!) but it was delayed. I had to wait and then go inside to pick up my order. When I was walking inside a homeless guy dropped his pants, flashed me and then tried to pee on me… We’re talking actually making an effort to aim at me. I suppose the last thing wasn’t KFC’s fault but it really did turn me off from the whole experience. Now whenever I drive by that KFC I just think about the peeing homeless guy which I suppose from a business standpoint is a lot better than me thinking of KFC for running out of chicken.

I don’t know why this location hires the most illiterate people.
They never understand the orders, and I cannot understand what they are saying.
It’s always a coin toss as to whether or not my order will arrive correct.

First review as an Elite 2012! I love this KFC. Why? It’s not because of the Colonel’s (scary) smile that greets me when I walk in the door. It’s because of the staff. Yes, the staff at this fast food place is great — go in and see for yourself.
They’re always fast and will always substitute unhealthy sides for better ones if you ask. Forget mashed potatoes, I’ll take my veggies instead. Grilled Chicken here is always nice and lean, cooked well — very impressed by this specific KFC.
Highly recommended!

4 stars!!!
WHY?
1) love their fried chicken
2) there’s a drive thru
3) love the cole slaw
4) this location has the chicken pot pie!!! I like KFC’s chicken pot pie better than Marie Callender’s… Mmmm! Mmmm! Mmmm!