KFC

I know, it’s a fast food restaurant but… REALLY? I love KFC, it’s just this location in particular that was so bad, it prompted me to write a review.
We have a KFC in Lakeville that does the buffet and it’s fantastic. We are moving to Eagan on Wednesday and while signing our new lease, we were checking out the surrounding area. We were happy to not only see a Kentucky Fried Chicken but one that also offered the buffet.
We went inside and … should’ve just turned around.
The staff was rude. Didn’t welcome us, but did ask «what you want?» so there’s that.
We ordered 2 adult and 1 child buffets. We got three tiny drink cups. Free refills, so fine. But the food offered… the options they DID have, was scant to say the least. The «salad bar» had chocolate and vanilla puddings and honey and butter containers to take up half of the salad offerings.
There was plenty of mashed potatoes and gravy but no corn. No stuffing. No soup. No mac & cheese? How do you sell a child buffet with no mac and cheese? They must just be out… So I asked. «We don’t put out the macaroni on the buffet». Huh? Ok… whatever.
I get to the chicken pans and they are both totally empty save for the grease drippings and fatty skin, unattached to any actual chicken. Someone came through quickly to refill the pans. I like dark meat and was happy with the unusually high number of drumsticks but my husband is a fan of white meat though and there was none. «We don’t put the white meat out on the buffet» he was told.
Perhaps it’s my bad for staying but it was so late in the day that my stomach started to eat itself (and to be fair, THAT wasn’t even on the menu).
Looking back now, I’ll make the trip to Lakeville the next time I want chicken… the buffet anyway.

Went to get a Family fill up at the Town Center KFC. I placed my order In the drive thu and after sitting for 2 to 3 minutes the lady finally responds, but says «what $ 5 fill up did you want?» Not sure how the two sound the same. So I corrected her on it then she told me they did not have enough chicken to fill an order unless I get the crispy which i did not want. So against my better judgement i went inside to order, and the manager told me it was a 20 min wait to get what I wanted, so i asked then if there is a discount for having to wait so long. I mean it’s supposed to be fast food, not to mention it’s KFC you sell chicken but don’t have enough ready. The manager very rudely tells me no, because she told me I would have to wait when i came in, and then the drive tru girl chimes in about her poor listening and her error in initially trying to take my order and tells me the mistake was because my car was too loud. My car sounds like any other it is not excessively loud and you can barely hear it running. So, I decided I did not want anything told the manager I was going to contact corporate and she says so call whoever you want they were so rude the whole time. If you Sell chicken you should have enough available to fill an order, no wonder KFC is doing so poor. Terrible service and they can’t even handle doing their job right.

Usually I wouldn’t rate places this low but when you have a buffet and items are empty, even staples like coleslaw. And the chicken bins are dirty wih just thighs left and you ask for white meat and you’re told «it’ll probably be 13 – 15 mins or so.» Come on. It’s a buffet. There were all kinds of people upset that there was no chicken and things were slop at the buffet l, you should plan for busy times.
O wait it gets better. I asked for a refund for our meals and said. It’s a buffet. I know you’re busy but you should at least have some chicken out. the cashier Angelica got an attitude and said There’s chicken. I said yeah a bunch of old thighs to which we said «we don’t have to give white meat.» I told her I’ve been here before as well as other kfc buffets in the area. She continued to argue with me and said. Every one is independently owned!” I just ended it with «you clearly have zero training in customer service. Don’t even try his old grease pit

Their buffet is over priced, no dessert, gives you a kiddie sized cup, and has the smallest salad bar on the planet. The people are very rude too.

I have been here a few times for their meals. In the past, I have taken them to go. This is a great and convenient place to go for when I am in the area for my work and need to get some food for my co-​workers.
I notice that the employees have a good eye when it comes to cleanliness and organization. Anytime I have been here, I have never had a problem with any major messes or any clutter obviously sitting around for a long time. I always feel comfortable when I am in here.
I notice they treat their buffet area the same. I have never tried their buffet food before, but I am impressed on how well it is laid out. I can see that they employees make sure the food portions there are always fresh and that the area is clean. I usually am not a fan of buffets, but considering how well they maintain the area, I ought to try it sometime soon.
The employees there are friendly. The ones who are working at the front counter are usually helpful anytime I have questions. A couple of them are also good at suggesting ways to save money.
Anytime I am in here, I order the 10-​pack. That is enough to feed my work crew. They always serve the food portions to me hot and fresh. I love that I get a liter of lemonade with that, and the container looks like one that I would find in a grocery store. I don’t think that I have ever had to wait any longer than a few minutes for my food, which is impressive considering their place can be busy at times and that my order is large.
I feel like I can always count on giving quality food and service. I will continue coming here when I am in the mood for some good good and when I am in the area.

I love they have a buffet bar — it is usually a good selection and if you need anything they will supply

In all fairness, can you give a lot more than 3 to fast food restaurants?
I wanted to mention though, that because I usually don’t go to fast food restaurants, other than something straight forward (chicken sandwich, french fries, things like that) I have no idea what is included. And here I was, standing in a line, asking what was bowl. If I asked the same question in my home city, they probably looked at me like a Martian and probably the people behind me would have gotten very angry with me.
So thank you for being patient with me!