Schlotzsky’s

Great customer service! Order was done correct the first time and food was out fast. Had a bad experience at different location. My friend was in town, he lives in a small town and they don’t have all the options we have here and craving Schlotzsky’ and had to go no choice. Will come back again.

Ate here today for lunch with my two toddlers who shared a kid’s meal. I didn’t ask for it but when they brought the pizza they brought an extra plate. One of the little things that I appreciate so much because it can help stop a potential meltdown. Food was tasty as always. I also think the plastic plates and serving a pickle is a nice touch!

Tired of the cookie cutter sandwich shops like Subway and Jimmy Johns? If you’re in the mood for a different kind of «fast food deli sandwich» look no further. Schlotzsky’s is different. From the fresh baked round bread to the toppings and meat combinations, it’s endless amounts of tasty. I prefer the rye bread and usually skip the chopped black olives. If you’re not sure where to start the Original is a good sandwich to consider. It’s close to an Italian with hap, genoa and cotto salami and a couple different melted cheeses. There are also homemade pizzas if you’re not in the mood for a sandwich.
This location is clean, the staff is friendly and efficient. I love the house brand chips– they have a less greasy texture and are super good– go for the jalepeno. This place is close to a lot of corporate offices and DFW so be prepared to wait during weekday lunch rush! There’s a drive thru too!

This is a typical Schlotzskys– excellent sandwiches served at a higher price point than Subway. They did have a nice tax day special– buy the chips and a drink and get a small original free! For the uninitiated a small original is usually big enough for most appetites.
Unfortunately this location has always suffered from a complete lack of charisma when it comes to the staff. Yes, I have worked in restaurants before and I know that those jobs pretty much suck, but these folks are about as conversational as mannequins! This is not typical of the chain and reflects poorly on this store’s management. Check out the store in Lewisville near the mall and you’ll find a totally different atmosphere where customers are greeted with smiles and upbeat attitudes.
The folks in the kitchen make some great sandwiches in prompt fashion. It’s such a shame that the customer facing side of the business seems to lack basic customer service skills.

I visited the Schlotsky’s in Grapevine, TX today and it was a surprising experience. I eat at a lot of «fast-​food» type restaurants and was so impressed that each of the employees that I came into contact with were SO nice, polite, professional and courteous.
Shelly took my order and promoted the Cinnabons (I had to decline because of my diet), but she definately did a good job of tempting me.
Anna delivered my order and was very sweet and courteous. She even remembered to put napikins in the bag for me.
On my way out Joshua told me to have a good day.
Now, I don’t normally notice the names of restaurant employees, but I couldn’t help but turn around, go back to the manager and tell her how impressed I was with her staff.
She then introduced me to her employees.
What a breath of fresh air. I will definately go back to this restaurant!

I’ve always liked the style sandwich Schlotzsky’s makes. And this location got it right.
I stopped by in the way to the airport (it shouldn’t have been on my way, but the road closings routed me over here). The person who made my sandwich must take pride in their work and it showed. Toasty bun, crispy lettuce, and it was not overly greasy.
I live about six blocks from another Schlotzsky’s and would rather drive the six miles to this one.
Thanks to whomever was cooking this night.

The service at this location is really hit or miss at both the drive-​thru and the counter.
Face-​to-​face, the service is consistently impersonal. They are a little like robots when they take and deliver your order.
The drive-​thru is a little more interesting. Sometimes I get a really friendly person and sometimes I don’t. Twice, I had someone scold me because I couldn’t understand them and had to keep asking him to repeat what he was saying.
But, the food is good and it is close to work. When I show up with multiple orders, they always get them right. They also get me in and out quickly.
Really, it is the service inconsistencies that I am rating here.

If you want a Schlotzskys find another location. This is the worst run franchise. From placing an order, to delivery, just an amateur effort.

This Schlotzsky’s delivered just what I wanted, a great dependable sandwich in a hurry. Located south of HWY 114 on main street in Grapevine, I happened to stumble upon this location.
I ordered a Turkey Avocado sandwich and it was delicious. The sandwich was ready quickly and I was eating in no time flat.
The staff at the counter were efficient, but were only moderately friendly. The other issue was that the restaurant was freezing cold. I was not able to take my jacket off and really enjoy my sandwich.
If you are in search of a Schlotzsky, this location will deliver.

Schlotzsky’s is like any other chain deli. but this one is remotely located from all the other restaurants o 114, so it really is a hit or miss when it comes to lunch hour foods. The wraps are pretty well rounded in taste consistency, but the soups are much too salty to be even considered being served in any restaurant. It’s a once in a while choice when you want something fast and unhealthy.

hey ya know… this place can make a darn good sandwich… and one that looks more like a hamburger… but its soooooooo goooood
but wait… i look at my recept and it says $ 11…
AHHHHHHHHHHHHHHHHHHHHHHHHHHHHH…
in conlclusion… dont go here often or youll break the bank… but if your looking for a sandwich that eats like comfort food, its here.