Papa John’s Pizza

This is the worst Papa John’s I have encountered ever. When I ordered I was told it will take 30 min for Delivery and after calling multiple times it was still not delivered after 1 hr 45 min. When ever I called the owner or the person on the phone would put me on hold and not respond. DOWN WITH PAPA JOHN JERSEY CITY

Been here several times (5 – 8) times for pickup. Usually ok to slow service. Nothing spectacular or special about it. There’s always someone new taking the orders. Shows how badly it is managed and staffed. This past order, I was over changed on my credit card. Watch out and pay attention.
UPDATE: The cashier added $ 11 dollar tip to my $ 15 dollar pizza without my knowledge. Watch your bills.

Avoid at all costs. Ordered delivery– said it would be 35 min. Called after an hour and they had no record of the order. Very confused and badly run.

I can’t say that Papa John’s is my first choice when ordering in pizza or that it is even good pizza but I have taken advantage of their 50% off deals when the Yankees, Nets or Giants win. Not something I’m really proud of but hey, sometimes I want to binge eat on a budget. I would highly recommend picking it up if you can; not only do you avoid the service fee plus tip for delivery, this location is also prone to forget parts of your order and not return. Most of the time, its simply a forgotten sauce, which while annoying, it won’t make or break the food. However, they should own up to their mistakes and make sure the orders are complete and correct. I’ve had this happen on numerous occasions, both with delivery and pick up. At least if its in person, you can correct it quickly. At the end of the day, you probably aren’t ordering Papa John’s for quality of food or service. But at the very least, the orders should be correct.

I ordered from this place two times during my visit to New Jersey. My experience with this delivery was very good. The first time, I was quoted 35 minutes and the pizza arrived in exactly 35 minutes. The second time I was quoted 30 minutes, and it arrived in exactly 30 minutes. Both times, the food tasted good and the calls were answered quickly.

This was either the most disgusting decision I’ve ever made or the most amazing… Feel free to judge at your leisure.
So I’m not really a fan of papa johns pizza, but I do have a weakness for Popeyes spicy fried chicken and that magical Cajun sparkle. So this PJs location happens to have a Popeyes next door. Competition? For some, perhaps. But I’m an out of the box thinker who sees opportunity for synergy between these serendipitous neighbors.
Here’s how it went down. I stopped into papa johns and ordered up one of those magnificent looking cookie pizzas. They said to give them 15 min. Then I sauntered a few storefronts down to Popeyes and got my fried chicken fix complete with a biscuit and don’t hold out on the red beans and rice, please, thank you very much. After literally licking my fingers, I walked myself back to papa johns and got my cookie pizza to go. It was eight slices of hot sweet chocolate chip ooey gooey perfection. The left overs were equally as satisfying for breakfast the next morning. Go. Order. Feast.

The absolute Worst Customer Service ever! Ordered a pizza and chicken wings that did not show up for 2 hrs. When called to ask what was taking so long the lady said they were busy and apologized and said the order will be here in 10 min.
Waited another 40 min and still nothing. When i called I was now told the oven is not working !!! Are you serious ?
I was upset obviously and told her to cancel my order– she gave me attitude saying she is there to work and not listen to me complain!
Worst idea ever to get from this store!

Rude people. Always get my orders wrong. Even their delivery guy was pissed at their own people the last time. After they make mistakes they come up with scam schemes of offering you discounts on your next order.

Ordered a pizza Sunday, and it took over an hour to get here. Fine, we knew they were slow.
But the real kicker was that on Monday night, 24 hrs AFTER we ordered the pizza, a delivery guy showed up while we were NOT home to deliver a pizza.
Why was this pizza being delivered to us? I still have no clue but the delivery man yelled at my doorman, had him call me while I was at a work event and then yelled at me. I explained to him we did NOT order a pizza and that it must be some kind of mistake but he continued insisting we did.
My doorman later told me that the delivery guy was visibly really upset.
I called the store the next day and one of the guys who answered did not speak English but more importantly did not even CARE. He told me the manager was there, made me wait on hold for 10 MINUTES then another guy answered saying the manager wasn’t on duty till 5pm.
I then called corporate, explained the situation and wanted to verify my credit card had not been charge. Well, the operator could not have been ruder. Luckily she told me that the system showed NO order for my address that night and no credit card had been charged.
I grew up on Papa Johns and will never order from them again. I understand they can’t control the local stores, but corporate should have been way more helpful and cared. When i asked the operator for the district manager’s number, she gave me the number to the store.
Bottomline: AVOID. I get it, you want Papa Johns but this is NOT the Papa Johns you grew up with. These people are rude, aggressive, and unhelpful. There are plenty of local pizza restaurants that are way better than this.

Very poor service. Never going back here or ordering from Papa John’s again. Management doesn’t even exist.

Worst Papa Johns experience ever. Ordered online, called them after 1.5 hours and they said it is on its way. Called again after 2 hours and still said on its way. The place is like a 10min walk from my place. I asked to cancel the order and they cancelled it without any regret about anything. Never going to order Papa Johns again as Dominos is far better than these idiots…

Not one single complaint. Everything was spot on!

We order from this Papa John’s and find the service to be very pleasant. The staff is attentive and willing to help. We had an issue with our delivery guy once and informed the manager, which was given immediate attention and the issue was taken care of right away. I am very pleased with their service and will order from here again.

Better ingredients, cold pizza, Papa Johns!
Hour and a half for delivery and the pizza was piping cold. Colder than the drinks actually.

This place is the worst. They always, always get the order wrong. Tonight was the last straw. I paid extra to get cheese sauce with my breadsticks (instead of the pizza sauce that comes with them) and they didn’t send it. When I called to complain the manager was abrupt and rude and said she’d send someone out with it (and nothing even close to an apology). It’s 30 minutes later and I still have no cheese sauce for my now cold breadsticks. I’m done with this place.

I am embarassed to admit that I ordered from here in a pinch during the huricane recovery. Not only was the food lukewarm, but my 15 piece chicken popper can with 12 pieces and a bunch of cumbs. Would not order from here again.