Logan’s Roadhouse

I give it 2 stars because the server was a nice guy. Everything did take a super long time though. Also the food was below par. I will not be coming back.

Lowering the score again. The food here is good and the management is nice. However, the service is really bad. The waiter tonight messed up my wife’s order and my sons order, he never brought out the salad until after we got our food, and then he disappeared when it came time to get our ticket and we had to find a manager to get him to bring us our ticket. There has been 1 or 2 good servers out of all the times we ate here. Love the food but I hate the service.
Just editing to explain the service:
— my son ordered the kids meal cheeseburger with brocolli and got a cheeseburger and fries
— my wife ordered a meal with a salad and cheese fries. She got the chicken and nothing else. They went back and brought out the cheese fries and then finally brought the salad after that.
— The waiter (Chico was what a manager said his name was) would disappear for long periods. Out glasses were empty for a while before he asked if we wanted refills.
— We sat there for a goof 10 minutes after we were done eating, our plates stacked at the side of the table. One of the managers walked by our table three times in these 10 minutes and said nothing to us even though it was clear we were finished and waiting.
— I finally had to get up to go find our server. I found another manager (one that was much more attentive) and she found our waiter. He brought us our ticket and never asked if we wanted desert or anything else. He actually laid it on the table without saying anything and walked off.
I tipped him one solo dollar because of the horrible service and he made sure to visually give us «a look» as we were leaving.
Seriously, I love Logan’s and never had these problems before we moved here with this kind of bad service. We even had a waitress two visits ago who was VERY GOOD and said that she was shocked at how bad most of the servers were since she had just moved here as well.
Something needs to be done because this is ridiculous.

The wait was not bad, but the service is terrible. Pretty bad, and I am a Logan’s fans. So I was pretty upset. Waited over an hour for food… My wife’s salad came out with no dressing?! No idea what’s going on at this place.

We love Logan’s but this is one of the worst restaurants we have been too. The service was not good. We asked for cinnamon butter and were told they have a new GM and weren’t allowed to serve it anymore. I thought cinnamon butter was one of Logan’s main staples. We got fried pickles for an appetizer and there was maybe 10 pickles. My husband ordered prime rib and 15 minutes later they came back and said they were out. I ordered sliders and the meat patties were seriously so thin they were transparent. They had no pickles on them and when I asked for some they said they were out (which is probably why our order of fried pickles was so skimpy). Fries were cold. My daughter ordered a medium rare steak that came out medium and was dry. We ordered macaroni and cheese that we never got but were charged for. Will not be coming back to this Logan’s.

So, I go to Logan’s to get the country style buttermilk chicken togo it takes forever, finally the girl comes out with the food and says we didn’t have any Togo boxes I’m thinking it took so long because somebody went to get some. So, I get over to my son’s practice take out the food and the box says Alisha. I can’t eat it idk where this box came from… that’s gross. I don’t think I’m overreacting and then l didn’t even get my broccoli and cheese. If I could give no stars I would. What a waste of $ 14.05

Food’s okay, service is awful. The wait staff always seem to have better things to do than serve customers. But their baby back ribs are large portion and a good choice to get to take out and eat home.

We went in on Saturday night. It was pretty light crowd for a weekend but we went through anyways. We were seated promptly in the bar. We looked over the menu while waiting for our waiter/​waitress. There were a few waiters and waitress nearby talking and fooling around, I didn’t think much of it. After I started getting agitated one of the nearby waitresses saunters over to get us started. Ok, I shook it off because she was really nice. We ordered drinks, she came back, we ordered food, everything was ok. We received the food. My steak and my wife’s chicken fried steak were cooked great and tasted great. My sweet potato, really delicious. My wife’s mashed potatoes and my mac and cheese were COLD. Gross. Almost seemed like a big batch was made and they just kept serving it without keeping it warm. Then again, we were ready to pack things up, our waitress was over in the corner fooling around not paying any attention to her tables.
I’m done with this place and I recommend Texas Roadhouse, Saltgrass, Outback, Chilis as a better suited alternative.

Great service, once again. Every time i come here i get treated very well. Yes it takes time to get your order in and the food. That’s because it’s always busy. Being here in the Permian Basin. I sat at the bar again. No sense taking a table up for one person.
The bar is great. Tv’s every where and you can order a drink fast. Food orders go in fast also. They take a while to get still, do to it being a packed place.
They give you little buckets of peanuts. It’s a great way to start. Goes great with a beer. The hand you a menu the shape of a giant bucket of peanuts. Lots to choose from. So tonight while watching MNF I went simple. I ordered from the special of the day. The Monday special, Half rack of ribs and chicken over rice with a Mushroom Skewer and a Caesar salad. Just for 14.99. I thought it might be a small plate. It was not. It came out in decent time. I was impressed. I got my salad right away. That blew me away. Not having to wait. The salad was great just the way i like my Caesar salad. Mostly all the green leaf not the white center. It was a nice size. And the dressing was just right. Not too much, and the flavor was perfect. About 15 mins later my food came out. Like I said, things came out for me fast this night. My ribs well the meat fell off the bone and the sauce was great. Not drowning my ribs just right. The chicken was juicy and plump. It was grilled and well seasoned. It was also great. The mushroom skewer, That one I can talk about for a while. I was going to go with the broccoli but I went with Mushrooms. I asked the bartender which was better. I was told both great but I should taste the mushroom. So I did and it was amazing. Perfectly grilled and it had a seasoning. That I wished I had ordered 2. Will be adding that to my side more often. All in all. The service was great. The food was very tasty. You should never have settle for just wings on Monday Night. Great when you are in the mood. Today I was not. And ribs always sound great. And don’t forget the mushrooms. YUM!!!

Went there for a late lunch today and ordered the steak salad with thousand Island. I had a few of their nuts while waiting. 4 to 5 hours later I am feeling like crap. Upset stomach and puking. And all the rest that goes with food poisoning. Puke smelt like their shitty nuts. The salad also had a diced boiled egg on it so it could have been that too. I don’t know, all I know is I ate nothing since that and had coffee and toast in the morning. Never going back here again.