Applebee’s

For my birthday dinner, all I wanted was this salad from Applebee’s. I love the Asian chicken salad, so I thought I’d give them a chance since we quit going there a few years ago due to bad service. I placed the order online and the site crashed multiple times. After twenty minutes, I finally got it through. The meal was to be ready for pick up at 6. At 6:05 my husband pulled up and waited in the designated parking spot. After 5 more minutes, he went in and asked about our order. They said,“oh, just two more minutes.”, he went back to the car to wait and get back to the kids. 10 more minutes later, they finally come with the food. Once home, we distribute the food only to realize that none of the 7 drinks were there. (He didn’t know I had ordered any.)
At this point, he gets really irritated. Between the food not being ready on time, the unprofessional service, and now part of our $ 75 order missing, he had enough. After explaining the situation, the manager offered a $ 15 gift card. There is no way I’m going in there again. Even with the gift card. Why would I want to put myself in a frustrating situation again? It’s not worth it.
To make it even worse, as my husband was on the phone with the manager, I took a bite of my much anticipated birthday salad and got a mouthful of plastic! A big chunk of a plastic bag was mixed into my salad. I’m glad it wasn’t a finger or something worse, but still… Not awesome.

Eeeeeee! Seriously the best apple bees I’ve ever been to!
Teika was our awesome server. She was extremely friendly and upbeat. She was mindful when I made a comment about my husband and I watching a movie and brought out our check with our food just in case we need to rush out. Cool!
Our food was so tasty! My husband ordered the won ton shrimp over rice (600 calories) & I ordered the 7oz sirloin with grilled onion and potatoes. (610 calories) These lower calorie meals were better tasting then anything I’ve ever tried here!
Our food and drinks came super quick and we were able to leave the place with more then enough time to go watch our movie. (:
Thanks again, Teika!

The Napa location has at least one half of an idiot that I in countered on my night out with my wife. I was told a 5 – 10 minute wait for a table which was fine, considering it’s Saturday night. This half a retard seats 2 parties of 2 that walk in 5 minutes after me, then she asks if we’ve been helped and I say yes, we’re waiting, and she says right this way to another party of 2 that just walked in the door!!! Nothing says well wait some more quit as well as that. I give them 1 star… because I’m required to.

Hubby and I came for a late lunch, early dinner.(Linner)! Our waiter, Brian F. was very attentive, pleasant and thorough. He greeted us with a great big smile! We had an appetizer to start and then ordered Ribs for hubby and a Southwest Chicken wrap for me. I tried a rib and found them as good as some we have paid much more $$$ for at other restaurants. We’ll be back. Thanks Brian for the great service and being so happy!

The night I came I had great service. It was about 945p when I entered. Not too much going on, but still a steady flow of people. Can’t remember the gentleman’s name, but he was good.
Got the 2 for 20 stuff, was surprised they no longer have Italian dressing, that was a bummer. But tried their Halloween drink special called the Monster Smash. Tasty and good.
Overall I’d come again. Seems to be ok everytime I do.

They shouldn’t even get 1 star! Service is absolutely horrible. They hardly do anything. They certainly DO NOT give you a refill on your drink. I’ve left the restaurant 3x not finishing my food because I was thirsty. I had to suck on ice. It’s ridiculous. Food was ok but not great. It’s so much better at other locations. I called the manager and she hung up on me. Way to handle it there manager! Now I know why this place is so bad. She could’ve solved my problem immediately with a to go drink! Duh!
UPDATE
I received a call from a regional manager named Ryan. He seemed very concerned about my bad visits to this restaurant and heard what I had to say. He was very friendly, apologetic and genuinely seemed like he wanted to fix this problem. So because of his call I will give it some time but I will try this restaurant again. I appreciated his concern!

If there was a lower rating I would choose it*! The absolute worst burger I have ever had. Get a grip on your kitchen staff. Busy or not. Totally disguising.

I have given Applebee’s a few try’s. Service is normally good. The bar is great and the wings are always good. The problem is all the other food. Not good. I mean awful. Their new burger with an egg on it looked great on TV. Not in person. I may stop by for a beverage and a wing. Just can’t do the food.

Restaurant was only ½ full. Drink order was late coming out. Ordered an appetizer and after a 30 minute wait the entrée came out and the appetizer never arrived. Waitress did not come by to refill drink until meal was finished. Lousy, lousy service.
There are a lot of eating options in Napa. Skip this Applebee’s and go elsewhere.

Had a terrible dining experience here. We came for happy hour drinks and appitizers. The food was fine and our second server Amy was kind (although she ordered us a $ 9 dollar lemon drop martini instead of the $ 4 lemon drop shot, however the extra cost was removed from our bill.)
To start we ordered 3 jeager bombs and 3 kamikazi. They brought 6 glasses out and our fist server maxi said they were the jeager bombs. Literally every other applebees and every other bar for that matter comes with a glass with the red Bull and a shot glass full of jeager however these were just glasses. Jeager bombs come with two parts so we assumed they were to be mixed and then drank. We waited for the 3 kamikazi we ordered and eventually asked where it was since maxi never came back with a second drink. The manager a thin woman with long dark hair then very rudely and aggressively came up to our table and said she «knew for a fact that we got two drinks already» as if accusing us of lying and trying to get free drinks! When we tried to explain we thought the two glasses were for the jeager bomb she condescendingly told us their chain doesn’t allow for them to have people drop the shot in because the glass could break therefor their jeager bomb comes premixed. Like I said no applebees or bar I’ve been to does that they all have plastic cups for the shot. On their menu they even have a picture of the red plastic shot glass that goes with a jeager bomb. If I had know that we wouldn’t have ordered it period yet they offered no apology, they didn’t remove the drinks from our bill, and they were aggressive and rude on top of that so we had a ruined jeager bomb/​kamikazi mashup. It was only a misunderstanding but the manager was extremely rude to us and the entire experience was bad because of her. None of us will be returning again that is for sure.

WORST SERVICE EVER. Actually, no service is a better description. Honestly, the worst Applebee’s as far as service goes. And this was at a late lunch, 1:30. I’d hate to see them at happy hour! Rude greeters, just looked at me when I walked in. I chose to sit in the bar, since I was hoping to get an easy lunch by myself. Waited 5 minutes before someone came by. She asked «Is anyone helping you?» Stupid question since I’m sitting there, with nothing but closed menus in front of me. I asked for water and she said, «That’s it? No alcohol?» Then when I told her what food I’d like, she tells me I can just order it through the little kiosk and walked off. At this point, I should’ve just left but I was starving. My food came out, delivered by someone else, with no silverware. The food was good, so that’s the only thing this place has going for them. I never saw my server again, no one checked on me, not once, so I paid my tab through the little kiosk, laughing at the default 20% tip recommendation, and chose to leave 3%. I guess Applebee’s in Napa doesn’t have to worry about service because people who deserve good service don’t choose Applebee’s.

Its Applebees! We got lucky with a short wait altho it was shift change. Food average as usual

Each time I come in here there is no host/​hostess standing at the front and I’m left standing there for a few minutes twiddling my thumbs wondering if I should stay or go.
The food is mediocre, it’s the best you can get when there isn’t a Chilis nearby. But for Napa it’s the best neighborhood bar and grill we can get for now I suppose. I’ve never had bad service but I have had a cold order of boneless buffalo wings and a really tough steak that looked and tasted like a hockey puck. Definitely recommend the two for 20 deal so you get your money’s worth.
Great happy hour specials in the bar area. Not a whole lot of parking when it’s busy so you may have to park in the Home Depot/​Target parking lot and walk across the street.

I love coming here but sometimes certain items need serious improvement. I’m sorry but the half rack of ribs are subpar. I got 0 to no meat of the ribs. it was mostly bone which is funny because for 14 $ I could go to walmart and get their ribs (3 – 8 $) which are more moister and pack full of meat on the bone compared to applebees. Other than that the meat that I did have (barely) was moist and fall off the bone. Loved the asian chile sauce though, it had a nice kick.
Service overall is great if not excellent. Staff is always helpful and full of smiles. :) Wish my water was filled more than once.

Probably the best Applebee’s I’ve been to, and they have very good food. For appetizers, get their mozzarella sticks with marinara dipping sauce. I don’t really have any recommendations for entrées, just go for it! The service is also really nice.

Seriously, Applebee’s in general is getting so over rated. Your drinks are way too expensive and I’d rather go to BJ’s and have dinner and drinks. We had 1 drink a piece at the Napa location and our drinks alone was approximately $ 25.00!!! Who does that? What’s the purpose? It was such a nice place to go to be with good friends but like I said… it’s soooooooo over rated.

Napa location: Never had to wait for more than 5 minutes to get a table. Friendly waitstaff and decent food for the price. They have really good weekly deals and food is consistent. Reminds me of a TGIFridays, just better.
Applebee’s has a very different selection of mixed drinks; I like to try a new one each time I come; never been disappointed.

We waited 10 minutes after we were seated for a waiter to approach us. When our food finally came out the order was wrong and we had to ask for our water to be refilled. Again we had to ask for our bill and when it finally came it was wrong too. The only reason it was given 2 stars because the food was good. Otherwise don’t bother coming if you are wanting a decent service.

Applebee’s is a great place to eat with your friends or family. You’ll always have a good time here, and more if you get those great servers that know what they’re doing.
Great food, great price.
Go for it!

I come into Applebee’s for two reasons. Late night food service & Linda. (Who is amazing) She is always good to us.
Last night we went in hoping to see Linda but she wasn’t there. After a full day of cleaning up after the earthquake we are hungry and tired. And need something small and quick.
We originally sat in a booth and the waiter walked by us 4 times without saying anything so we decided to go to the bar to get better service. What a mistake!!!
The bartender name brian, wearing an orange shirt was the worst service I have ever gotten at a bar– period. I mean you have one job — Fill drinks, get food orders, and stay behind the bar. If You are in the weeds with 8 patrons sitting at the bar, you shouldn’t have a job. Ive work in restaurants for years. If someone is trying to talk to you to ASK for service then you have FAILED. I know when I’m being ignored on purpose. When I asked for waters and it takes 5minutes to get them while he went to someone who ordered AFTER me and make them a drink just annoyed me. (Hint: It is noticeable) it is a bar. Your moves are on display. He couldn’t even bus the dirty used glasses off the bar nor did he say thank you or your welcome. Shitty attitude with shitty service. Again— it was NOT busy. If you can’t do your job, you shouldn’t have one.
I give 3 stars because of the late night hours to get food other than in and out and also for Linda. — Brian and the other incompetent waiters… STEP IT UP.