Firehouse Subs

Takes a lot to get a one star from me. Went to a wedding in my girlfriends family a few weeks ago out of state. The day of the wedding, was hurrying to find somewhere to eat and Firehouse subs opened at 10:30 so I thought I would give it a shot. I got there a little early so I decided to wait in front. I was 5 minutes early, so while I was standing in the front, I tried the door and it opened, so I was hoping they would be ok with me sitting at a table until they opened. Before I could even ask, a kid with a mohawk snapped, in a harsh tone
‘We’re not open yet.” No sorry, apologetic, or even nice tone, just «We’re not open yet» and then looks down at a girl and starts whispering at her. Kid, I am standing right here, I can hear you. Doesn’t look up or try to be nice at all, just we’re closed and then looks away. I stand there, thinking maybe he wasn’t trying to be so rude, but he says nothing, so I guess he was. After a long awkward silence of him whispering about me to a girl, I said «Can I use the bathroom.» to which someone said yes. I get pretty bummed when people are rude, so I took a while, and came out at 10:30, and decided to give the mohawk kid another chance. Looking at my phone to make sure they were open, I asked «Are you open now» He looks down and says we just weren’t then, «He’ll take your order over there…» as if to say get out of my face… Not any attempt to be friendly. At this point, I’m over the mohawk kid, (nothing against mohawks, I just hope his manager reads this because if an employee of mine ever greeted one of my customers like that I would fire them instantly) so I try and talk to someone else. Big Red Head kid at the cash register. Can I get a sub without bread because I’m allergic to bread. I was super nice and the kid was just as rude. Tried a few times to let him be nice. I am really good with people, I am friendly to pretty much everyone I meet. The only way to upset me is to outwardly be rude, and employee #2 was also rude. Annoyed to help me out, not helpful, and irritated with me as well… I mean I honestly thought about after if I did anything to upset these kids and I didn’t. Jeez. Could I possibly get worse service? Yup. Just kept getting worse. So I sit and wait at a table really close to mohawk kid. He’s making my sub and has a question about how to make it. Instead of asking me, he turns away and asks the Big Red Head kid while I“m sitting right there. How awkward. I’m sitting right there and instead of asking me, he yells further away to someone else about how I want my sub made. Asks him a number of questions and then they decide how to make it without talking to me at all when you can tell they are both unsure. Then the mohawk kid puts my food up on the counter calls my name and walks away. Ok kid. Not sure what you think was going to happen when you’re that rude to a customer… so I walk up, look through my food to make sure there was nothing I was allergic to, and told the two kids «In 35 years, that is the worst I’ve ever been greeted in any restaurant I’ve ever been to and I had to say something or it would have bothered me all day.» And yup, worst service I’ve ever had at a restaurant. I’ve had kids frustrated because they were overworked, but this kid… for some reason at the beginning of the day, thought it was ok to just be blatantly rude to a customer. Great day at a wedding and almost forgot to write this review until I just saw a Firehouse subs commercial on TV.

This time around I went CRAZY and tried the turkey bacon ranch instead of my usual #10. It was every bit as good as the other one. Best turkey I’ve ever had on a sandwich. Good job again, Firehouse.

AWESOME experience! Adam made my sandwich, and not only was it basically the best sandwich I’ve ever had, but his service was fantastic and his friendliness off the charts! THANKS ADAM, and thank you firehouse subs! will be coming back soon!

I’ve had some good subs and some not so good subs here. All in all they’re pretty good.

I was a skeptic but now that tried it I am a fan! That was a darn good sandwich…
It is not a mom and pop deli but it is waaaayy… better than a subway sandwich.
For ten bucks you get a sandwich a drink and chips…
I will be back

I live subs and nobody does it better than these guys. Pick any sub. You can’t go wrong.

Truly the best subs in the world! If there are better please let me know. The Club on a Sub is so good I could probably eat it every other day for the rest of my life. The selection of subs covers any possible set up you might desire. Don’t go here if you’re worried about liking the place, once you do you could very well be stopping by here weekly.

Just so you know, I’ve only been here once (so far), so this review may not perfectly reflect this restaurant overall. However, my one experience here was great. The staff was very friendly, helpful, and professional. The restaurant was decorated well and clean. The food is fairly priced, and my sub (cheesesteak) was delicious. They sliced my meat after I ordered, and it was kinda nice knowing my meat wasn’t pre-​cut and sitting out in a bin all day. I’ll definitely be back to give it another go.

I really like these subs. They have a lot of sauces you can try that are really good to mix with your sub. The brisket sandwich is definitely recommended.

Firehouse never disappoints always very good and honest employees. They will tell you what is good and what is not so good.

Firehouse Subs beats out all the sub competition if you know how to order right. I always get the sub on a club but all the sandwiches are great. Just make sure you ask for grilled onions and grilled bell peppers and then douse the whole thing with the captain’s sauce! Captain Sorenson’s Datil pepper sauce that is. You can thank me later.

Nope, never again. Went there recently and the staff was rude and impatient. I had never been there before and I even told them that. I asked for suggestions and the guy pointed to the menu and said, «these are the options.» Umm okay, that doesn’t actually answer my question. I explained it was my first time there and he just shrugged. I could feel his impatience so I ordered. I honestly don’t like mayonnaise but I will eat it of it’s already in/​on something. In my hurry to order and no longer bother him I forgot to say no mayo. I took my Sandwhich to go. Which I guess was extremely offensive thing to do. When I got home my Sandwhich literally oozed with mayo. When I would squeezed down my Sandwhich to take a bite a teaspoon of mayo oozed out the front. Needless to say I lost my appetite.
I would not refer here to anyone. The service is horrible and the sandwiches are not good.

Yummy! First time here today, friendly staff, welcomed when arrived. Menu is clear, restaurant was clean. My sandwich was delicious. I had the club on a sub, the bacon was great. I will for sure go again!

Firehouse Subs serves the best sandwiches in the state, no fight-​backs, double forever. I’ve been there twice and both times I felt that the experience was superb.
Here’s what I’ve tried so far: the hero and the cheesesteak. The hero was perfect. The meat was flavorful and fresh, the mayonnaise-​to-​sandwich ratio was ideal, and the bread was crisp but soft. Worth every penny.
The cheesesteak was nothing to scream about, but they got the most important part right: the meat. I don’t know how it could have been better. It was certainly worth what I paid for it.
They do things right at Firehouse Subs and I will be back for sure.

I loved the atmosphere and the food! Service was in need of some help.
Cashier was rude and could smile more.
Love the idea of giving back to the firemen and their families!

They have a Coke Freestyle machine here so you can get any flavor combo or drink you want (only one in the area). Better subs than your typical chain.

Pretty good Turkey bacon ranch sub. Great service and pretty fast. It was my first time visiting a Firehouse Subs. I really came for Rubios but they were closed on Sunday and Firehouse was open. So glad something was open on a Sunday. I went to three business for lunch and all were closed. I was really happy to see that Firehouse Subs was open and the subs were pretty good. Nice friendly service here too!

Its a chain. That right there kinda loses a star right off the bat at least, but I must say for a chain, they make a pretty tasty sub. I’ll eat here again for a work lunch option, but also because they made a decent little sandwich.
I had the new york steamer, and it had the meat you’d expect from a chain restaurant. I ate it all, and it really wasn’t bad. Had some taste to it. No real complaints.
The wife had the meatball sub, and she said the same. Good little sandwich. Fast service and clean inside.
Worth a try.

Decent sandwiches. A great soda machine. The best pickle spear around town. I don’t see myself coming here much and I will continue looking for a good sandwich around town.
I had the pastrami sandwich. My wife had the cheese steak. Sadly, but all too common, you just get a choice of white, or wheat. Rye is not a choice, so the pastrami is already in trouble. The bread is better than most chain sub shops. Both the white and wheat were good. The meat in the cooler is obviously the standard chopped, pressed and formed meat. There is nothing premium about it. Whatever this steaming thing is, it removes any tooth to the meat. The pastrami doesn’t have much flavor, and the «steak» is quite dry. The one almost redeeming feature is a very good dill pickle spear. It’s got a nice crunch and solid flavor.
The pop machine is cool. You can select among 120 choices of pop. That’s cool, but not enough to make the place a lot better. The parent company does good work. It has a good story. However, that only comes into play if two places are identical in quality and it makes the choice. The price is slightly higher than the competition. It is probably a total experience that’s worth the additional money, but it is not obviously better quality.
The people in the standard production line that crank out the sandwiches were very pleasant. All in all it’s certainly an OK place.

The place is so new there’s still a twinkle on the tabletops. It was bit of a fight to find where to order as the place was pretty packed. Damn the torpedoes, I figured, full steam ahead. And that is the Firehouse claim-​to-​fame: they take you sandwich innards and steam them. Made for an interesting affect, but it was good.
While I waited for the order to be filled I browsed the salsa bar. I had to try some of their signature sauce and a few of the others that were rated «dangerous» because I’d already damned the torpedoes.
My gang elected to cut the sandwiches into wee bits so we could sample them all. I really liked the Hook and Ladder and the Italian.
All in all, I’m willing to step up to that gaudy décor again, look it in the eye, and tell it to steam me some more meat. I intend to go in harm’s way.