Dunkin’ Donuts

5 pm on a Monday and they say they have limited donuts, I asked for Boston crime, chocolate frosted, strawberry filled and simple glazed, they had none of these, so I left empty handed. This is the forth time I have come to this place and it never fails, they always say“limited” donuts, doesn’t matter which day or time we show up. I am done, never going to bother with this place again.

Horrible. Took 15 minutes to get 2 bagels. Bagels were prepared wrong and under toasted. The half ass staff made excuses and refused to redo my order.

Just slow. Period. I’ve been in the drive-​thru for 9 minutes now and I was the 4^th car back.

Today they were out of every donut I wanted, even plain glazed. They appear to be clueless. I don’t see this place lasting. Too bad because I like DD donuts.

Not a very well-​managed location. The staff is nice, but the service is bad. Everyone seems confused and they cannot get the order correct. I also believe that the food is not always fresh. Bagels are often stale. It wasn’t like this last year.

Something here is not working, and it appears to be a lack of training. If you are in a hurry, this is not the place to be. I came in here last weekend, and the drive thru line was about five cars deep. Inside, only one family was ahead of me. After they ordered, I noticed many others waiting to the side for their drinks and sandwiches. I ordered my donut holes and medium coffee. Unlike every other Dunkin Donuts, my holes were given to me, but my coffee went in line with the specialty drinks. I then notice nobody is making those drinks. When a person does show up, they appear to be untrained and uncertain as to how to make them. Meanwhile, I am standing, just waiting for a coffee with cream. After about 10 minutes, another employee has mercy, asks me what I am waiting for, and gives me a coffee that was basically hot cream. Looking at the door, the line was about 10 people deep at this point. Until they get the training down, and the urgency ramped up, avoid this location.

This Dunkin Donut committed the ultimate sin. They sold me a day old Boston cream donut. You guys suck! I left the drive thru elated about picking up one of my all time favorite treats. When I finally dug in, serious disappointment.

Drive thru on Saturday ⁸⁄₈ around 5pm ish. They completely screwed up a medium French vanilla coffee coolata. Two inches empty and half pure liquid. Tasted wrong. I drink them often at other locations nationally. I was in a hurry otherwise I would have gone back. Girl working drive thru was Terrible and it seemed like her first day maybe. I should get a full refund for that frothy milk thing they gave me. I don’t plan to give this location another chance

Horrible customer service, horrible food, and charge the wrong amount! I ordered a #16 which is a Chicken Bacon with hass browns and drink. They charged individual prices for all three items, then food was cold chicken, unmelted cheese and soggy bacon. The hash browns were soggy and cold. Coffee was only decent item. First and last visit to this and other DD as their fast growth is showing quickly for poor training.

I generally like to give new locales a chance to get things in order before I review them. There are always some hiccups. But this place isn’t a little mom and pop venture. Nothing on the menu is complex. So I ordered egg and cheese on a plain bagel and an iced latte, milk and sugar. I paid and then the cashier returned to the window to tell me there were no bagels — no nothing, not even a slice of bread, with which to make a sandwich. It was noon, mind you, not the end of the night or something. He didn’t offer a refund but instead offered a donut… a single donut. When my latte came out, as he was handing it to me, he said if it didn’t taste good I could come inside and someone would try to remake it. Why would you offer it if you already thought it might taste bad? The glass was only about three quarters full and clearly had no milk in it. It was basically stale coffee and water. This location has often messed up an order and insists on throwing frosted donuts top down into the bag so that the toppings just end up gooey all over the place. It’s just not acceptable. I won’t be back.

Not impressed at all. The owner/​manager is more worried about controlling the inventory and totally missing out on pleasing the customers. Never have any of the basic donuts such as a glazed or chocolate frosted. If you are lucky to get a chocolate frosted donut, they seem to scrape the chocolate to avery thin film that it’s almost comical to even call it chocolate frosted. Quality is very poor and the staff does not seem pleasant. Really feel there needs to be significant changes if they want to be a prosperous business

I didn’t know it was possible to screw up a dunkin donuts but this place has managed to do it. Here’s a few of my experiences.
1) multiple times I have gone here and they have gotten the coffee order wrong. This seems to be a common complaint among other people I know who go here also. Order a coffee light and sweet and they’re guaranteed to miss one of the items. The best is I drink my coffee black and twice I’ve gotten it with cream.
2) one night my wife and I showed up here around 9 p.m. on a Saturday night andthe place was empty. I mean nobody not even the staff. We were there a solid 10 minutes before somebody finally came out of the back and realized we were there. They’re lucky we were honest or we could have robbed them blind.
3) tonight I stopped to pick up a couple of donuts. I was looking for an old fashioned and a chocolate glazed. I went inside to find out there were only five donuts left total and of course none of the kind I was looking for.
It’s sad but the management of this place seems to have no interest in ensuring the staff is properly trained, the supplies are properly stocked or the customers receive a good experience.

It seems that no one at this place knows how to clean. The dining area was a mess. It seemed it wasn’t cleaned in days. There was crumbs all over the floor. The tables had crumbs, powder sugar. dried stains that must have been there for days. The floor looked like it hadn’t been cleaned for a while. The garbage can was overflowing with trash. They had enough staff, although no really cared. I will go to Panera from now on.

Wow, very impressed. Quiet internet lounge, lots of seating, station to make your own coffee is awesome, automated creamer, sugar, flavors… big store and clean! Great staff too.

Had a pregnancy craving for some Boston crème. Husband took me after a target trip and we both were impressed! Staff was friendly, manager was a sweetheart, and the doughnuts were still soft even for 5pm! I can’t comment on the coffee, since we just had a dozen doughnuts. :)

I got stuck waiting for family shopping at Michaels. So wanted to check this new DD out. Dont get impressed with the size outside. This is your standard Dunkin Donuts, same stale donuts and limited selection you are used to. There is some more seating inside then your typical DD.
Picked up two donuts with filling inside, I could barely taste the filling all dough, no filling.
Do yourself a favor and drive a few more miles to Donut King on Howell branch you won’t go to one of these DD’s very often again.