Chuck E. Cheese’s

Wow, I know that this isn’t a place that prides themselves on providing a top of the line experience, but come on!
The prices at all Chuck-​E-​Cheese locations are going to be universal. It’s nothing different or special. And, as far as I’m concerned, that isn’t a problem as long as my little ones are having a good time.
What I can’t wrap my mind around are the employees. I’ll give my latest experience (Feb 1, 2016) as an example:
— from the time that I walked in with my wife and two daughters, we wanted to turn around and leave. The girl at the front who is «Kid Watch», I guess, gave a look to us that screamed «disgust» and she did not try to hide it. My daughter did not feel comfortable with her and was slow to give her wrist to the girl to get stamped, so she grabbed my daughter’s wrist and turned it to move it the way she wanted.
I’m what world is it ok to touch someone else’s kid?!?
— this same girl saw more people coming in, grunted and stated that there were too many of them (they were a family of five) and she stated that she did not want them to come in.
Mind you, this was not at a super-​busy Rush-​hour. This was in the afternoon, and there were maybe ten customers in the entire establishment.
— - Here is what REALLY bothered me: after that, I walked by the front area about six times. Of those six times, the front was being watched one time.
I took pictures due to my frustration. I have ALL of the front staff at the ticket counter on their cell phones, one who appeared to be a supervisor.
Another time I walked up, again, no one was watching the front. They were eating Cheetos with the cashier on their phones.
If you’re going to have a «kid safe» establishment, with someone to watch and make sure that kids leave with the same person that they came with, shouldn’t this person actually be available to do their job? I saw two or three kids almost walk out before their parents stopped them.
When we left, the girl did not even check out stamps! The same stamps she touched my daughter to apply turned out to be useless!
Seriously, just take your kids to a playground.

I love the concept of Chuck E Cheese. 1 token for everything, and kids can run freely but still contained. The problem I have is that they are extremely understaffed. Saturday and Sunday you should be prepared for. Lines were long, multiple employees standing around doing nothing, I had to search for a trashcan, tables were dirty, and there was one employee that hated her job and it was very apparent. If management would adjust a few things this place could be much better.

The food matched the service awful. manager didn’t even say a thing let’s kids run the business no wonder the food was overcooked and burnt.

I have to say, Chuck E. Cheese has definitely improved since my last review! They’ve upgraded a few of their little kids games, amped up staff to ensure everything runs smoothly, including cleaning up Chuck E. Cheese’s dance… in other words no more throwing tickets at kids and calling it good… The management is new I believe and the difference is noticeable.
The salad bar is always full and looks clean… their pizza is crispy, garlicky and always good. One criticism is that their family size sampler platter doesn’t have enough in my opinion…
On this last trip to play the day away with Taven, the manager offered us more tokens with a coupon he had, and even offered extra tickets if we filled out an online survey…
Once completing the survey, the manager kept his word and gave us a receipt for tickets! I like the amount of effort he is putting into turning this place around!

No matter how busy life is, sometimes you just need to be a kid. I promised my son that if he was good at school this week and at home that we would have a «Taven special day». A day that he «a four year old» could do whatever he wanted to do. Out of all his things he likes to do he pick Chuck E. Cheese’s. The place where a kid can be a kid and even an adult can too. We order pizza, the salad bar, and the family sampler. The food came out quick and the pizza was delicious. The sampler came with your choice of bone-​in or boneless wings in three different flavors (we picked boneless bbq sauce), celery, cheesy bread, and French fries with three dipping sauces. Wish there were more fries and celery for the price it was but overall it was good. Today was a good day. And like Chuck E. says… The place to be a kid…

Chuck E. Cheese where a kid can be a kid. When entering kid land there is a check in table with the rope you walk up to you. This I would say is one of my favorite things about this place. The host gives The child and the adult stamps that are invisible. This can only be seen under a black light. When leaving they use the blacklight to make sure the adult and the child have the same stamp. If they do not the child may not leave without adult.
As for their food they serve pizza and a salad bar. Well that’s the only things I have purchased from them. The pizza is priced fairly reasonable. Their salad bar is very reasonable. However the pizza is not the greatest. When purchasing food or even if you do not purchase food you can purchase a child cup. This is another great thing about Chuck E. Cheese, you can bring your Chuck E. Cheese cup back and get drinks for your little one without purchasing a whole new cup!
Their games are excellent if you were on a budget. Every game in Chuck E cheese is usually one token. The kids can then get tickets or entertainment from each game. The only downfall is sometimes the machines go down and they either take your coins, don’t give your tickets, or out of order. But I have rarely experienced this problem.
The staff there are very nice. If something goes wrong like one of the games took your token and you did not get a chance to experience the game they will give you a token to replace that token.
The only thing I have not experienced with Chuck E cheese is their birthday party packages.

I had been to Chuck E Cheese’s in the late 80s and their sister company Showbiz Pizza for parties when I was a kid and remember it being dirty, run down, and the pizza served was really really bad. So I was skeptical when my toddler received an invite to a party that was being held there. But, seeing as it was not about my wishes and it was about toddlers getting their fun on, me and my boyfriend packed us up and attended. First impressions, I didn’t expect this place to be that crowded. It was more than crowded — it was hoppin’. Several birthday parties were going on at once, and additionally, there were several small family groups there for the afternoon. After checking in at the front and getting our hand stamped, we made our way to our section and scoped the place. Every game machine was well maintained and clean, the animatronics were in great shape and engaging, the staff was on point (extremely helpful, courteous, knowledgeable and professional), and the entire place was cheerful and upbeat. I was surprised that the pizza was actually decent, along the lines of something you would get from Dominos or Pizza Hut. There was also a wing platter that had different flavors of wings and dipping sauce. I didn’t get a chance to check out the salad bar, but I overheard people talking about it positively. The only things I wish were better: there needs to be more space between tables so people can scoot back and get up from the table without bumping into another party, and the actual din and crowd got to me a bit — I’m used to more quieter venues. All in all, I was very impressed, and we are already discussing doing my daughter’s 3^rd birthday party (already have plans for her 2^nd coming up) there.

They don’t have pitchers of soda and a kids size thimble of Soda is nearly $ 2.00 so it cost us 20 for drinks alone. Pizza is too greasy. I stood at the unmanned counter for six minutes. This place is so understaffed. It is clean for a kid place so I added a star

Probably won’t ever go back. Didn’t like the experience. Had a birthday party there, had a hard time finding the hostess, had difficulty getting the check, couldn’t find people that worked there who knew what to do, and just generally had an unpleasant experience.

One of the previous reviews was absolutely correct! I asked the staff several times when Chuck E. Cheese would make his debut. We arrived around 2:15pm, so he should have appeared at 2:30pm or so according to the sign. By the time 3:30pm rolled around and no sign of the mouse, I asked the staff again. He finally appeared at 3:45pm as we were leaving. No songs or excitement as the past review had said.
However, on the positives, it is a great value for the food and games and kept us all well entertained for a couple of hours all for $ 40. The place was very clean and the games were good. They did sell beer but were out of wine for the adults. The salad bar reminded me of Pizza Hut and the pizza was decent. We would go back again but would not have the expectation to actually see a Chuck E. Cheese showing or show.

Kids like it here, not too pricy. Pizza, drinks and games for two for two hours is 30 $. Not too bad. Its clean. And kid friendly 2yo to adult

This place is absolutely ridiculous. Tried taking my nephew there and will never try again. Couldn’t get any food– not sure which genius decided to put the order station right in front of the entrance so there is no room for a line. Of course, the line wouldn’t be such an issue if they could have more than one register open during dinner time. I stood in line for 30 minutes and didn’t move a single step because people kept stepping right in and the cashier kept throwing her hands up and leaving. Decided to say «screw it» like the cashier apparently kept saying and took my nephew to Round Table instead. Today, I have tried calling three times to locate a card that we left there, but nobody picks up– the line keeps ringing for about 3 minutes then hangs up on me. Guess I’m going to have to brave the dumb place again to physically go down there since not a single person can be bothered to pick up the phone. I will definitely not be coming back, and I don’t wish this nightmare on anyone else.

This place is terrible! We celebrated our sons 2^nd birthday party last night here. It wasn’t as busy as any typical weekend at CEC. We arrived 30 mins. prior to our reservation. We weren’t greeted by our party host at the door, we finally met our host at our table (Jazmin). She wasn’t enthusiastic about being there at all. As soon as she explained everything to me, I made sure to start ordering our food already that way before our guests came, they won’t have to wait too long. Nooooot! Our food came an hr. and a half later! Boooo! All of our guests were hungry! The pizza were okay and the wings platter that we ordered didn’t come until another 30mins. later! We had a very bad experienced here. In addition, our guests were treated poorly and not only that, some of their staff were rude. Our host never came back and ask if we were doing okay nor if we needed anything else. We will never come back here for any of our child’s birthday party!

Went there on a Wed afternoon/​evening and as I walked in with my 4 year old an employee named Damien greeted us and stamped our hands. As we went thru the swinging door I asked him if the place took credit cards for games or tokens and he said «No!» Mind you I hadn’t been to Chuck E Cheese’s in about 15 years. So then I asked if there was an ATM there and he said «No!» I asked where the nearest ATM was and he said he didn’t know, but probably the bank nearby. I asked if it was walkable (keep in mind my 4 year old was with me) and he said yes, that it was just a little ways down at the end of the shopping center. So I left to go find the bank. My son and I walked around in the parking lot for about 15 minutes and couldn’t find the bank. We then ran into some folks that were in the exact same predicament as us that needed an ATM for Chuck E Cheese’s. They informed me that the bank was quite a ways away and that it was better to drive. So I loaded my kid in the car and followed them to the bank.
After hitting the ATM we blew another 15 minutes or so and as we returned and I could see that it was started to get a little busy. Damien let us back in and then I went to get some tokens with my crisp new $ 20 bill… and guess what? THE TOKEN MACHINES HAD SIGNS ON THEM SAYING THEY TAKE CREDIT CARDS! So my trip to the bank was all for nothing!!! WTF?!! At that point I wanted to punch that dude in the head or just leave and not give them my business… but the reason I stayed was that it was my kid’s 1^st trip there.
The place was surprisingly clean and the games were cool and only about 25 cents each, although about 70% of the games are the type of games where you just feed tokens in and get minimal amounts of tickets. One of the games-‘Ice Age’ is the same game that we played at Circus Circus except they have it rigged to give out less tickets. The poor lady at the prize booth was inundated with kids climbing over the counter for prizes.
The food is prepared well and decent, but quite overpriced! I think the salad bar is the best value. In the evening tons of kids arrive and start running all over. Kids are just being kids, but it’s the parents that don’t pay any attention to what’s going on. Some little twerp of a kid kept pushing in front of other kids, including my kid and I told him to knock it off and asked where his parents were. He didn’t respond and his parents never presented themselves. My kid had fun and that’s truly what matters but we won’t be going back any time soon.

Had my sons bday party here yesterday, April 26, 2014 @ 12:30. Hannah was our hostess, she was fabulous. The entire event was awesome, well organized and I didn’t have to do anything. On top of that, Hannah was really awesome, she was beyond helpful and super friendly, and highly enthusiastic. My son had a great time, and I had an awesome time as well. I highly recommend this for your kids birthdays.

Fantastic toddler play! I have completely changed my mind about this place! My friend made me come here with our toddlers on a weekday and I went with great hesitation. My only other experience at this Chuck E Cheese’s was maybe eight years ago for an 8 year old weekend birthday and it was crazy (kids screaming and running everywhere coupled with a giant mess). It was anything but when I took my toddler a couple weeks ago. Since older kids are in school, this is a great place for him to stretch his legs in a safe and secure environment. There were maybe five other small families in the whole place. It’s very clean and quiet and the staff was very attentive. I spent $ 5 on tokens and my 2 year old played for hours.
The food is maybe not so amazing but in line with any pizza chain and had a nice salad bar (our friends ordered food we tried). We brought our own packed lunch and no one seemed to care. The expansion makes it feel really roomy and there is a dedicated toddler area. This is a great option for parents looking to entertain little ones during the week.
On an additional note: I was able to have my parents take my 2 year old here this morning (weekday). They are not in the best of health and can’t run after him all the time. I’ve never been able to let my mom take him anywhere like the park or the Discovery Museum alone because she just can’t keep up with him running around. This place is small enough and enclosed and a great option for an easy outing.

Wow, they have made some great improvements since I was here last. Bigger, more games, just looks better overall. Salad bar isn’t bad either. My daughter is having a blast winning tickets. The tokens aren’t bad 40 for 10 bucks. I’ll bring my daughter back for sure.

This place is cool. Every game is $.25! You can keep your kids entertained on the cheap for quite a while. I would recommend staying away from the pizza, is really not that great at all. We usually just order a couple of salad bars and drinks. I really appreciate the precaution they take to make sure no one else leaves with your child. They stamp your hand and your child’s and upon arrival. And they always check to make sure they match when you’re leaving. Overall, it’s a good place to let your child/​children burn off some energy and have some fun without emptying your wallet.

We have been here twice. Both visits were fantastic. I had avoided Chuck E Cheese because I wasn’t expecting such a positive experience. Seriously, try it and I think you will be pleasantly surprised.
Lots of PROS:
*Safety-​The play area is totally enclosed and a security system is in place. I watch my kids closely but this really gives me peace of mind.
*Clean.
*Food: The food is not bad! Really, I was not expecting it to be edible for adults but it is totally not bad! The re-​usable cup drink special is a fantastic deal. There is a good selection of fountain drinks. Free refills.
*Rides/​Games are all .25. Plus, there is a play area that does not cost tokens. When it is time to redeem tickets, there is a nice selection of low ticket items. The kids are thrilled to trade their tickets for plastic bugs and the like.
*Entertainment options for really little kids — there are a few rides for toddlers so they aren’t left out of the fun.
*Coupons: You can usually find a printable coupon on their website so check before going.
CONS:
Not much to mention. They could use more staff at the front counter. It gets a bit chaotic up there. They need at least two employees and there is usually only one.

Had a great time with my son. Pizza was just okay. Salad bar was very nice!
I would return, it’s where a kid can be a kid!