Panda Express

I’ve been going to this location ever since its been opened (mostly drive-​thru). But for some reason, they always mess up at least one of my orders! Something is always missing. I always feel rushed there and the employees are sometimes rude.
But other than that, the food is the same as all the Panda Expresses in the area.
This place is either a hit or miss.

Never eating here again!
My wife and I ordered the fried noodles and Shanghai beef. To our dissatisfaction the noodles were horribly undercooked and the texture was like chewing on silly string foam. I brought the plates back up and informed the serving staff that the noodles were undercooked and asked if we could exchange with the fried rice instead. The staff member apologized quickly and to my horror took the noodles from which I tasted and placed them back into their serving bowl. As she began to do the same for my wife’s plate a new customer had arrived and ordered, yes you guessed it, fried noodles from a different staff member who had watched the previous occur with no surprise or disgust. This other staff member then immediately grabbed the wad of foamy noodles from my plate that were now on the top of the serving bowl and placed them on the new customer’s plate without a second thought. Quite a few health
Laws were broken here today. Long story short: The food here is not safe for human consumption as the food you are given could quite literally have just come from a stranger’s mouth!

When you’re flying solo + baby, drive-​thru is priceless. Drive thru Panda Express? How awesome! I sure don’t want to pull a sleeping baby out of the car if I don’t have to, and I am NOT doing McDonald’s or Booger King. I need my veggies, not greasy French fries…
[Speaking of booger, did you see the South Park about Unilocal yet? At least YouTube the Unilocal song they did. Just search South Park Unilocal.]
I stopped by for lunch on a Saturday at noon and found the food to be yummy. The service was pretty good too for a drive thru window. I added a drink at the window so the girl went to go get it. It took her a couple minutes and someone else came to the window to make sure I was being helped. I can’t say that’s ever happened while waiting at a drive-​thru window. Good job!
If I could just find a pizza drive-​thru I’ll never cook again!

Rude, they were out of the first thing I tried to order, picked something else and they were out of that, tried a third time and finally got my order in. Waited at the drive through window for 10 minutes before they even acknowledged that I was there. Terrible customer service. I love Panda Express but if you are looking for quality food and quality service, go to Gurnee because the food was nasty!

For a fast food chain, the food is actually pretty good. It is not real Chinese food but it is pretty good «white Chinese food». Made fast and decent and not expensive at all. For people who are sick of all the fast food and want to try something different I would suggest this place.

Me and my boyfriend were looking for a late dinner and we haven’t had panda in awhile, so we decided to stop here. We’ve never had any complaints and always loved the food. However tonight the food was disgusting. It was at around 9pm, so I’m not sure if they were getting rid of old food but it was not even tolerable. It tasted like it was scraped off the side of a dish that had been sitting for hours. Don’t know if I can come back to this location from now on. Food should always be somewhat fresh! Atleast tolerable to eat. Sorry but I don’t think we will be returning :(

I had no problem with the service, but the food was just plain awful — bland and cold fried rice and orange chicken that did not taste like chicken — ridiculously expensive and the restaurant was filthy. Will never be back

I always have very nice experience here. Quick and attentive service, if you need to wait more than a couple of minutes for the dish to be prepared they will let you know. VERY generous portions… I am a regular here. Love it, especially family feast take away :) our usual

I can’t say that I have had trouble with this restaurants like these other Unilocalers, as a matter of fact I’ve had a completely different experience! I’ve always been very satisfied with the food here… Keep in mind this is a chain restaurant not an authentic Chinese restaurant so you are going to get Americanized Chinese food! (Which I love) my food has always been fresh and cooked properly (not over or under cooked) and I’ve been here A LOT! I have never gone through the drive thru so I can’t speak on that… I can say however, that this last time I went to the restaurant I was in line for about 20 mins… However it was a Friday night and the line was out the door, so I expected to wait! The employees have always been very pleasant to us! I really like this restaurant and my husband and I probably come here about 2 – 3 times a month! Oh and the new Honey sesame chicken is awesome!

28 minutes. That’s how long it takes to get food here.
The food itself takes only 3 minutes to assemble and cook, mind you, so it’s a pretty amazing feat to extend the time of order to service to nearly a half an hour, but they managed to do it.
When asked why it takes 28 minutes to be served food here, the manager stated «we’re busy». Not «Sorry, we’re busy» or anything resembling an apology. Just «we’re busy».
If they can’t apologize or justify why it takes 28 minutes to get food, I can’t justify ever going there again.

Never have I had such issues with a chinese restaurant before in my entire life. Whether I’m going through drive-​thru or taking or dining out, I always find myself having an issue with something at this Panda Express.
I have been here countless number of times but I am never returning. I wait in the drive-​thru for 5 – 10 minutes (no joke, no exaggeration), food is always dry and over-​cooked, the service is always awful and the employees working here are not friendly in any way. The young man that works the drive-​thru on late nights is always miserable and disrespectful as ever and doesn’t seem to care about anyone but himself. He doesn’t rush at doing anything and he doesn’t seem to have an issue with making his customers wait.
I have never had any better than a bad experience when I did come to eat at this Panda Express because there is always something wrong. Prices aren’t at all that great, food is dry and over-​cooked and not to mention, the variety, it’s very limited. The rice particularly is stale and hard every time I do decide to get rice and when I get the chow mien, it’s greasier than non other.
I do not recommend you come here. I have been going elsewhere for chinese food (there are a ton of better places close by) that is better in price and quality. I just don’t think this place is worth wasting your time or money. I never will eat here again.

Omg! Never had this much trouble placing order with any drive through business as I have had with this one. Everytime I drive up they manage to forget part of order and before I bring it up to their attention they are already gone and now I am faced with a closed window. When you walk in, you would think the service would be better but nope. It is worst.
Only reason I come here because of my 3 yr old who enjoys panda express noodles. If they don’t get their act together I will boycott or just drive out of my way to get some panda. They are not the only businesses in town.
When I asked for their owner /​managers number they told me «its on the recite» we don’t know the owner. Then they asked Wht our problem was. Poor poor service. Poor poor attitude. Never again.

A good place to get simple, chain store type Chinese food. There are times the wait staff can be a bit slow, but the food is generally fresh and not sitting around in the steamer pan and under the lights for a long period of time.
Of cours it does not beat the personal touch of a sit down Chinese restaurant, but if your looking for something quick and have a craving for asian food, then Panda Express will satisfy your needs.
Also, this is a great place for kids… they seem to like the food and you don’t spend a fortune on the meal either.

When I’m tired of McDonalds and Arby’s, I’ll end up here. Typical mall-​type fare; all the flavors run together, so I don’t know why they even bother calling them different entrees. Servings are plentiful, so at least you won’t leave hungry.