Jack in the Box

This Jack in the Box always gets my order wrong. I would order a bacon ultimate cheeseburger but they would give me a chicken sandwich. Or I’ll order curly fries and get regular fries instead. This Jack in the Box doesn’t even get busy.

They wouldn’t let a senior citizen with a walker use the restroom after his meal. I had to insist three times that the let him use it. I shouldn’t have had to be involved.

This Jack in the Box is a disgrace to the fast food industry!!! They (Upper Management) need to get a head of this before it get to far out of their control!!! Retain everyone starting with this manager that puts a person to take orders that can’t hear what is told to them? For this person to repeat back an order in a clear voice that can be understood what was given them is very important!!! My order was simple… Mocha ice coffee with little ice, and a burrito! I could not understand what he said back to me! what I received was a regular hot coffee and a burrito that looked like it was made a week before and not rapped up ! So it looked like this burrito was returned to them from a customer! My coffee was a hot regular coffee! I spoke with the order person that took my order ! I asked them what was this? ! This is what I received? They took my hot coffee back and put mocha syrup and ice in it !? Still in the hot coffee cup! Do you think this Jack in the Box owner of this fast food restaurant fast tract his employees? This Unilocal is to open everyone’s eyes! I would give a MINUS (-) 5 STARS if it could be possible! But all I can do is one star ! I’ll give this Jack in the Box another try next year!!! But for now No Way!!!

Lemme tell you about this jack in the box location! Everytime I come to this location they never get my order right! Always missing an order and on top of that, I expect to get hot food not burnt! If I want to eat burnt burgers or whatever else they have on their menu I would go to the store and buy my own patties and burnt em myself! Why would I need to pay for burnt food?! Smfh on top of that They stay forgetting to give my complete order, I did pay for it! I feel like they always pocket me a few dollars! But this is the only jack in the box near my area!
1 star for their strawberry milkshake!

Your typical Jack in the box.
Must say though, it is ALWAYS clean which is awesome.
Hate that they changed the bathroom to only one stall as oppose to three. Its a fast food chain. People are gonna need it.
Tacos are consistent. Fries are always hot which is a plus.

Who ever is training the staff on customer service gets five stars in my book! I work in the Town Center and encourage my staff to go to Jack In The Box to brush up on their customer service! This Jack In The Box ROCKS!

Disappointing service the last couple of times I went, order was wrong, customers coming from drive thru were also complaining about stuff that was left out of there order. Since I have to always check my order I decided to look in my bag again before leaving after getting the same chicken sandwich two days in a row, both days it was fixed different, 1^st day w/​chipotle sauce and 2^nd day w/​mayonnaise. The drive thru will always try and cross sell you other items on the menu they act like they don’t hear what your ordering because there to busy trying to sell you other items on the menu. I have had to pull up to window because the person working drive thru does not speak good english. Make sure you check your order when you go here drive thru is very narrow, not like a regular drive thru.

Is this a grand opening for a new Jack In The Box?

late nite after the club the teriyaki bowl is off the hook after a few drinks

Four stars for this store, just for the record I rate business based on the category. .so I have been here few times and never disappointed I always get friendly and fast service, even late in night or I should call it early in the morning lol. The drive thru is fast and u don’t get to see people Hustling outside, you may see In the other 24 drive thrus, so if you are hungry after partying this is the spot and if coming from sf it’s of 80 exit San Pablo damn rd.

Drive thru response was pretty timely. And the person on the other end did a good job of answering questions. I always like the variety of items Jack In The Box has to offer, and their specials. And the food is usually good tasting. Why not that 5^th star? Cause someone made the decision to cram this store down in a little corner of business property. Don’t try to drive anything bigger than a compact car, unless you don’t care about your bumpers and wheels. The drive thru path has some tight turns, tight blind corners and is just narrow and encompassing in general. Bad design decision on someone’s part.

gross.
so i was in the restroom washing my hands and one of the servers comes out after doing her thang and straight walks right out the door. yep, thats right, you heard me. SHE DIDN’T WASH HER HANDS.
can i give them negative stars?