Papa Murphy’s

Had the opportunity to meet the «Koby» mentioned in the previous complaint. He, too, took my call for an order. Found him not to be rude in any way.
When I got there, I was met by three employees who weren’t rude, but rather indifferent, just hurriedly doing their jobs as asked to do.
Been here many times and never had an issue with any employee or service. They are very busy, and sometimes you have to wait a bit for your pizza, but a busy food establishment means they’re doing something right.
To review the business with ONE STAR, simply because a coupon wasn’t accepted, which very easily could’ve been caused by a miscommunication on the phone, is unfair, unjust, and counter productive.
It’s highly unlikely that «Koby» lied on the phone, knowing the customer would be in momentarily to get their order. It’s more likely that a simple misunderstanding resulted in this incident… Which isn’t the direct fault of the business or its employee.

This is by far the worst Papa Murphy’s we’ve ever dealt with. It started with the rude young man (Koby) who took my order by phone and didn’t end when I arrived to pick up our pizza. I was told on the phone that I could show my coupon on my smart phone when I arrived and it would be honored. I had ordered a large half cheese/​half pepperoni. When I arrived to pickup my pizza I showed Koby the coupon ($ 5 for a cheese, pepperoni or sausage pizza) and he informed me they wouldn’t honor the coupon because the pepperoni would have had to been on the WHOLE pizza and not half and half! REALLY? I told him there was nothing on the coupon that indicated that but he held his ground except to offer to give me a «discount» on the pizza ($ 1.00). I left him, his rude arrogance,
the store and the pizza behind and have no intention of ever going back to this location. We love Papa Murphy’s Pizza but we’ll be going to the Damascus location from now on … that store knows how to do customer service!
UODATE: In response to an inquiry on whether or not I asked to speak to the manager … I did not; the store was chaotic and I saw no reason to stay around.