T-Mobile

Nothing real spectacular, just another T-mobile.I do have to say that I agree with some of the other comments made bye other Unilocalers in regard as for as acknowledging your guests. I stood in a make shift line and no direction from any of the too employees that where present. Staffing the stores are always an issues with many retailers.
A nice gesture on their part is they are offering the Toys for Tots, That the Marine’s started many years ago.
T-​Mobile should offer some type of deal for there customers. If you bring a unwrapped toy in and pay your bill in the store will give you a $ 5.00 credit off your bill, or something to help the kids who would not have a toys for Christmas. Some type of incentives.

I have been with T-​mobile for about 2 years and no complaints about anything.
But I have to say something about some service that went above and beyond.
I have a plan that I prepay for and own my own phones, and I found out by calling the service center that my phone wouldn’t go international.
I spoke with Chris Hayes and Matt Schafer, and they figured out a way to get it to work for me and my family. They spent about 40 minutes trying different options and got it done for me.
I even received a phone call from Matt the next day following up and confirming that I have international now.
Great service from these two, and this is why I stay with T-​mobile :)

Always a long line and wait especially on the weekends… However, the staff is super friendly and kind. I have been with T-​Mobile for years and like the new jump plan and customer service.

Horrible customer service was in there for a half hour and both people working didn’t acknowledge me then tried to take someone else before me. Didn’t care that there was nothing they could do to help me either. Totally flippant attitude.
Adding to this review I was able to call the store on Madera and they walked me through the problem I was having over the phone in 2 minutes. Brandon was awesome (Madera store)

Employees need to work on customer service.
Please acknowledge a customer. Eye contact and a simple, «Hello, someone will be right with you» would be polite.
Don’t gossip in front of the customers.
If you are on break/​lunch or do not want to assist a customer please leave the sales area. You guys look lazy hanging around not offering to help anyone especially when there are more employees than customers.
Geez, what the heck happened? I remember coming here a few times in the past to buy a phone or accessory and the customer service was so much better.

I had to go to the store on Tuesday to help my son replace his phone. Both Al and the manager «T» were very helpful. They not only helped me but looked at my bill and were able to save me some money. Great store!

Great customer service and all the employees are very knowledgeable. I didn’t get any of their names but thank you for being great! Glad I choose this place to preorder the new S6!

Just moved from Verizon to T-​Mobile and this was the store that helped me through it. I feel I was here longer than I should have. I guess the guy helping me was training. That is okay but he answered some questions I had so matter-​of-​fact and those answers turned out to be incorrect. Like how I couldn’t transfer my Verizon iPhone 5 to T-​Mobile. Overall pretty good but I’d double check some important questions you may have.

Terrible company won’t do anything to help you and paying 110 a month for one phone with shitty tower service that’s 2 generations old and they said I have to wait 6 more months to upgrade. HATE THIS COMPANY

This review for Jess! Thanks for ur helping and it kindness! The store by itself is nice and the staffs re pretty fast and helpful!
Thanks

POS phones and service. Have had a Samsung galaxy light for 2 weeks now and it will not keep cell connectivity. They added a signal booster at my house, then replaced the phone. This morning ‘ZERO’ cell svc available inside and outside my house!!! Went back and even though I purchased under 14 days ago they claim it is day 15 and would have to go through the warranty plan to have phone exchanged — even though it has been an ongoing issue!
Would NEVER recommend this store or T Mobile — I am going to small claims over this to get my money back.

This review pertains only to my Simi Valley in store experience, not the T-​Mobile service in general. Two visits in two days. Dealt with AL both days. First day I needed a loaner phone while I sent my S3 in for an out of warranty repair of the power switch. He hooked me up quickly, though the loaner phones are basic flip phones. No wifi calling on this T139, which pretty much leaves me without service in my house. Day two I stopped in and asked AL if he could get me onto one of the new plans even though I had 5 months left on contract. Guess I was eligible so he switched my plan, retro to my last billing cycle, which started a few days back. Very nice. Saved $$ on my monthly. I got lucky as both visits happened when it was empty inside the store. AL was 5 stars! Loaner phones are junk so 1 star for those and the service at home without wifi calling. Best have a decent backup phone of your own if you are on T-​Mobile. Should you ever need a repair and aren’t in warranty, you either buy a new phone or suffer with a crappy loaner, with a $ 50 refundable deposit, until you get your phone repaired. Probably the same story with any carrier when it comes to loaners. I like T-​Mobile, just tuff without wifi calling in many areas. Getting better but still a ways off.

I went in around 11am and service was non-​existent. The person at the desk was just chatting away with a customer unaware if the. 5 people waiting for service. Also… All display phones are non-​functional so checking local coverage is pretty much not happening. I might stay with AT&T.

Tip: best to go in the evenings, not during the busiest hours around lunchtime.
We found the service here to be helpful and polite, and the guy took time to make sure we understood all of the different options.

I’m giving this location three stars because I’ve had good and bad customer service. Today, and I’m assuming during any big holiday deals, I was put on a waiting list and spent 20 – 30 minutes in order to speak with an employee about an upgrade.
I DO NOT recommend Connie. She was pushy, asked me how old I was and why I was still on a family plan, and tried to push phone plans on me. There are others there that are more personable and aren’t all about getting a fat commission.
Take my advice if you want a far better deal and practically no wait and go to Target. They honor sale prices for the next 30 days with receipt so if the price drops you get a refund and my Samsung galaxy III cost $ 200 less at Target than at T-​Mobile!

Friendly and helpful, even offered up a guy to root my android and updated my SIM card. However, I do wish TMobile itself was a better service…