Chick-fil-A

I went to the club aka chick fil a. The club was hopping at 11:15 on a Wednesday late morning. I ordered waffle fries and the new Super Bowl healthy kale item. The kale side salad was pretty good. I am curious if it will be on the menu to stay or not.
The waffle fries of course trumped the salad but it is all about balance right?
The employees were very pleasant and didn’t look at me any different for asking for a refill on my soda.

I don’t normally post feedback for fast food, but I felt compelled to do so after my 3^rd visit to this CFA location. First off, I am not a resident of Waco. I am a Baylor alum, living in Dallas who makes the occasional visit back to Waco. I also like that this is conveniently located off the highway not too far from the Baylor campus. That being said, a couple of things I want to point out.
This restaurant is fairly new, clean, and kept up very well. There is a nice, indoor playspace for kids. Even when there are lines, there are usually multiple employees at each register ready to expedite taking your order immediately so that you go through really quick. The most important thing that sticks out in my mind is the amazing customer service and the attention to detail/​cleanliness. What I have experienced is above and beyond what I would expect from a fast food establishment. When I travel, I normally do so with our family with three young children. On more than once visit, I’ve been asked if I needed assistance taking my items (condiments, drinks) to my table, and it is followed up by an employee who helps in carrying my items to our table. This speaks volumes. As a parent, I can tell you how often a business offers to do this– very few do, and very few are obligated to have to, and it is a rarity for me to witness this especially for a fast food restaurant. At my last visit, it was a dinner rush during welcome week, and as the restaurant began to fill up with Baylor students, I saw how efficient they were. During peak times, they give you a plastic color coded container which serves as your marker/​number for your order. I noticed that employees would bring the trays to the patrons matching up the order to the markers. This helped so that there was no traffic blocked by people «waiting» to pick up their order… a logistical nightmare for someone like me if I’m trying to claim a table, wait with a whiny, hungry kid and pick up my food. Multiple employees followed up with our table after dropping off my food…“did you need anything to be replenished? would you like anything else?”, «may I take your tray?» (to assist me as I was attempting to bus/​clean my table). I noticed two employees walking around at my last visit who made it a point to tidy up frequently after each table, sweeping the floor, and wiping down the trash bins. I’ve been to several CFAs in this state, and I’d rank the customer service here pretty much at the top for sure. Whatever training manual they’re using, or whatever they are doing with the employees at this location is being done right, and I wish that other fast food places could have even a fraction of the customer service that I can get at this Waco location.

This Chick Fil a absolutely gets packed during rush times, which is not surprising at all. One of the greatest things about this chick fil a is the service. Everyone is so friendly, helpful and mostly importantly, organized. During the rush time, they were able to keep track of where the food went easily and no orders at my table of 6 people was messed up at all.
One downside is that there was a friendly fly eating with us. The interior looks clean, so this un-​wanted friend showing up was quite a surprise.
Also, I’m not sure if all frosted lemonades at the chick fil a chains are made the same. But the frosted lemonade here tasted more like a vanilla milkshake. My sister and I couldn’t even taste a hint of lemon in the drink. It was a lot more creamy than «frosted».
Other than that, I would not hesitate to return to this chick fil a another time. I just hope they fix the fly problem and I would just not order a frosted lemonade.

Playplace for kids, clean, organized, speedy, wifi, outdoor seating, drive through and a notch above the usual as expected of this caliber fare at a reasonable price.

Very disappointed! This restaurant does not hold up to the Chick-​fi-​la name and brand we have grown to know and love. What happened??? Came to Waco to visit Baylor with our future Bear and went to Chick-​fi-​la twice, both for breakfast on different days. The first day we ordered chicken biscuits. Oh my gosh… the biscuits were hard as rocks and very dry. Terrible!!! The next day we ordered the mini cinnamon rolls. Again, hard and dry — they were not fresh but rather old and stale. We were all very disappointed because we have had nothing but wonderful experiences at every other Chick-​fi-​la in the nation and this one — well, it doesn’t make the cut at all. Needless to say we did not return to eat breakfast again, or lunch, or dinner. Highly disappointing and not what you would expect from this well known and loved chain.

Chick fil a has top notch service, incredible chicken and the best chick fil a sauce! I specifically love this location because it’s super spacious, convenient to campus and the staff makes me smile!

I love the new Chick Fil A! It’s so close to Baylor and in a super convenient location! The staff is extremely friendly! And even though the drive thru always looks long, they move you through the line so fast and your order is always accurate!

I stopped here for breakfast and I enjoyed the chicken & egg burrito. I also asked for iced-​tea with a splash of lemonade. The food came out fresh and tasty and the service was really top notch and friendly — probably better than most sit down restaurants.

Brand new location too notch customer service! The line was crazy for the first week! Tents in the parking lot! This location is such a great edition Waco and very close to Baylor!