LensCrafters

Went in tonight hoping for a repair to my nose pads and screw tightening, but had no idea if they would do it or how much it would cost. Half expected sub-​par customer service, lots of «mm, no, we cant do that“s…typical retail service. Nope! The guys in there immediately helped me, we chatted up, and voila! Glasses were fixed. The best part? No charge. Just a request to donate to their charity arm, OneSight (
), which provides needed eyewear in Africa and other places around the world. I was impressed and it was refreshing to work with these guys who really wanted nothing more than to help their customers! Mahalo nui! Will refer my family and friends to you guys!

Don’t waste your time… this place had a staff member that just sat around talking story with his friends instead of helping me. Jeez! How much were they paying him?

Have had my eye exams here without difficulty for the last three years. Today I showed up at opening for my 10 am appt. The assistant promptly updated my info and performed her part of the exam. At 1050 I was still waiting for the doctor to show up. At that point I was told that she went to the wrong office. It was suggested that I go for an «early lunch» then return for the rest of my exam. No thank you, my time is valuable also and my day was planned around a 10:00 appointment. Time to find a new eye doctor.

Clean store. Sales staff was excellent. Dr. Iida is awesome. Great experience and friendly staff.

Took my recent purchase from sunglasses hut for nose pads. Went to pick sunglasses up a few hours later. While wearing sunglasses I got headaches. I noticed that nose pads were drilled in uneven. I went back was told that it’s good the pads are adjusted even and within diagram range and when I drop my sunglasses off it «at me risk.» Really I was not informed of this and I didn’t sign a waiver. Spoke to manger, pretty much same story. But he asked if I ever wore sunglasses before?! Wtf. And if I ever wore polarized ones before! So all in all they «adjusted» my new designer sunglasses with the uneven drilled nose pads. I will never return here and will be sure share this experience with others.

I had a horrible experience recently with Kaneohe Lens Crafter, and I decided to share it, in hopes that I can save someone from the stress and frustration that I experienced.
I work in town, but live on the Windward side, so one weekend I decided to get new prescription sunglasses, since my vision had changed slightly. I went to Windward Mall with my boyfriend and stopped by Lens Crafter to take a look. I already had some frames with me, as I learned that Lens Crafter can make almost any pair of frames prescription, and I was hoping to save a few $$.
First of all, I had a lengthy weight time before the employee was able to assist me, since she was the only one in the store at the time, and she was already assisting a customer. When it was my turn, she was not very friendly, and only spoke to ask me questions about my order. She did not offer me the various add-​ons or protective coatings for the lens. For just my lenses and 1 year protection plan it cost me $ 200, which is already kind of high.
Three days later, when my frames were ready, I picked them up, but though they looked great at night, when I wore them in day light, I was shocked that I was blinded by the sunlight, and the glare on my windshield almost caused an accident.
They have a satisfaction guarantee, so I brought the glasses back and asked if I could exchange the lenses for polarized lenses and pay the difference. The red headed employee who «assisted» me got a huge attitude and lectured me about how I should have gotten the lenses polarized from the start. She begrudgingly sat me down and wrote up an invoice, not looking at me at all, and not talking at all, except to ask me what color lens I wanted (brown or grey). I wasn’t sure which one was better, and when I asked her opinion she didn’t offer me any advice, so I chose the brown one. She charged me another $ 120 and I left the store feeling like crap.
Another 3 – 4 days later, I picked up the glasses after work (ie: at night) and though they looked ok in the store, the next day when I wore them, they were not dark enough, and I could barely see while driving. After spending $ 300 on lenses and still not liking the result, I got smart and took them to the Lens Crafters at Ala Moana, which is closer to my work place.
The Ala Moana employee was very friendly, and offered me the anti-​glare coating, and was shocked none of the other employees offered me that option the other two times. She also offered me other options and found out that the previous employee who «assisted» me didn’t give me the proper discount, so my anti-​glare coating ended up costing me only $ 20 instead of the $ 70 it would have otherwise. This great employee also recommended the grey lenses since they block out more sun.
Overall, I would NEVER go back to Kaneohe Lens Crafters again.

This rating is based solely upon the sales staff in the front of the store. I know nothing about the doctors. Anyways. This one brown haired woman I have interacted with a few times is completely snooty and rude. She acted like she wanted nothing to do with me and could care less about my business. I went into that store twice with the intent to spent well over $ 300 dollars each time, but I guess that didn’t matter. Another man I have spoken with in the front was also very cold. The Pearl Ridge store got my business instead.

Dr. Kathy Iida and her staff are amazing — like Cory M I’m not sure if I should start a new page for her — maybe I will after this review.
My husband and I used to see her when we lived in Hawaii. She’s patient, friendly, and a wonderful optometrist! She’s very knowledgeable about glasses vs. contacts, is a people person, and never seems to have a bad day.
I would definitely recommend her if you’re looking for a good, caring optometrist!!! Would give her 100 stars if I could!

This review is about the optometrist Dr. Kathy Iida and not so much about the store itself. Am I supposed to create a page for her? Oh well, here goes:
I’ve been coming to see Dr. Iida for years and I love seeing her! Not only is she quick witted and funny, she works fast and knows what she’s doing. I didn’t have my insurance card with me, but she just looked up my information in the system and took care of it for me. She had me out of there within 30 minutes including me filling out a form to update my address. Oh yea, and I can now see a lot better. Gotta stop Unilocaling to help my eyes rest!
If ANYONE asks me for an optometrist, I always recommend Dr. Iida at the Windward Mall LensCrafters.

First let me say that my experience with the optometrist and her assistant (?) in the back of the store was wonderful. Both of them were very friendly, helpful, knowledgeable, fun and yet very professional.
While the people in the front of the store weren’t anywhere near as friendly, they were still professional, and I really only had issues with one woman there who I would simply describe as a bit snooty. The three times I dealt with her, her demeanor never changed.
My main issue is with the quality of the work. I’ve been wearing contacts for 20 years and I’ve decided I just want glasses for a while, so my intent was to get a pair of regular glasses and a pair of prescription sunglasses. I picked out frames and details for both (coating, polarization etc). I was told both could be done on island but they’d take a few days.
A few days later I got a call telling me that both pair of glasses are in. I went to pick them up only to find out that the sunglasses can’t be done on island and it will be at least another week for them to come from the mainland. Ok. The glasses I was able to pick up are good, I like them.
A little over a week later the sunglasses came in. I picked them up and used them over the next week or so. The problem is that when I have the glasses on my face as I normally wear them, where I look through the lens, they’re out of focus. I have to physically lift them up so I’m looking through the very bottom part of the lens before anything is in focus. (It took me a few days to convince myself that it’s not me, it’s the glasses. There is no other way to wear them).
So I brought them back and explained the problem. We ran through a couple of procedures, the woman helping me drew on the lenses with a marker, used a ruler to mark out distances, and entered data about the changes into the computer. She wouldn’t answer questions about whether or not this is a common issue. Also, these are not bifocal lenses and I was trying to understand why the upper portion was significantly different than the lower portion. She couldn’t really help.
Come forward two weeks to yesterday when I get a call telling me they’re in. Yeah! I go to pick them up. The guy helping me remarked how long these have taken, so I explained the issue. He hands me the glasses, I put them on and instantly see they’re the same lenses. Nothing has changed. I have to physically lift them to look through the bottom of the lenses to get anything in focus.
I tell him. He has no reaction. None.
I asked, ‘they’ve had these for two weeks, did they even do anything to them’? He said, ‘well, they wrote up a new receipt’.
So I said, ‘I can’t use these, I’ll just take a refund and find someone who can make the glasses’. The rest of my visit went pretty much without words. No apology (I know it wasn’t this guy’s fault, but it is the company’s screw up). No, can we try to make it up to you. No excuse or reason, nothing. He acted like this was a common occurrence. It was then I realized I didn’t get an apology the first round either.
1 month, two attempts, both failures.
They got ¹⁄₃ (33%) right. That’s a ²⁄₃ failure rate — pretty bad.
I understand that living here means sometimes things take longer, but they should have gotten it right the first time. Failing that, there’s no excuse for still getting it wrong the second time.
They’ve made no attempt to keep me as a customer. I guess they don’t have to worry about that. I won’t be again.