Carl’s Jr.

I have whipped this place in the past. The staff they started with with sucked huge, lazy and dumb. It seems they have replaced them with much better people now and the food quality shows.

Great tasting hamburgers and fries. The new manager was friendly and very professional, not like the last manager. The service was fast and accurate and our food came out at the right temperature. Thank you for the improvement Carl’s Jr!

I have returned after 6 or 7 months one guy that I dealt with tonight was very friendly and professional. Way better than last time

After trying three different burgers and chicken tenders, Carl’s Jr is below average. Their burgers are similar in taste to Burger King but less flavorful. Their business model seems to be «more is better» as they pile on sauces on burgers. The fries are very limp, nothing like MCD or even Whataburger. The chicken tenders are below what you can get at grocery store. Overall, bad taste so better stick with some other place. They really deserve 1.5 stars.

I love this place! I have been here twice in the last week and the food was made to order, very fresh and of course I had a double western cheeseburger… a staple of Carl’s Jr some other favorites are the fried zucchini, onion rings and extra BBQ sauce and Ranch Dressing… YuM!

Came by at 6:15AM today and the door was still locked. Employees saw me and still ignored my attempt to get their attention. Notorious at closing 20 minutes early as well the few times I have been here at night.

Good food bad bad bad staff needs a new manger and a whole new staff. How do you expect to sale food in this area but look like trash and talk like trash and act like trash. It took over 15 mins to get my food with no one in the drive thru and 5 people n the whole store! From now on I I’ll go to whataburger because at least I know they are about there business

Just FYI… Carl’s Jr. has a limit on how many combos you can order at the drive-​through. I tried to order my family’s dinner just now at the Carl’s Junior located in Richmond Texas off of Bella Terra Parkway, and they told me I wasn’t allowed to order more than two combos in an effort to keep drive-​through time at a minimum. So I wasn’t able to order dinner for my family of 4 without going inside the restaurant and I think that’s ridiculous. Needless to say I did not order dinner at this restaurant and I will not be back again. I will also make sure to tell everybody about the service that I received and the fact that I cannot order more than two, meals at your drive-​through. Obviously, the reason that they’re doing this is because they are slow and cannot handle for orders at one time.

Now they stopped serving chili fries… WHAT?

This place is terrible the cashier was polite, but the people who were preparing the food had an attitude the lady who was making the burgers was sitting her butt where she made the burgers and the other lady was laying her arm and chest on my food tray where my food was going to be placed not coming back to this location.

Okay people… This isn’t the best representation of Carl’s Jr, but the food is still adequate.
I grew up eating Carl’s Jr in California and love having one close by. Yes… This location has made mistakes on my order going through the drive thru. I know better next time to check my order before pulling away.
The inside could be better maintained. Tables weren’t wiped down well on my last visit. And this location does NOT seem to be run as well as the location off I-​10 and Westgreen, but I’m not going to drive out of my way if I want Carl’s!
Some of our favorite items include:
–Western Bacon Cheeseburger– it has bbq sauce and onion rings in it. Very tasty!
–fried zucchini with ranch
–Santa Fe Chicken sandwich– has a green chili inside with chipotle mayo that is my favorite! Ask for extra chipotle mayo on the side. It totally makes the sandwich.
There are lots of other good items on the menu. The neat thing about the combo meals is they will let you substitute the fries with another side and just charge you the difference. Same for the beverage…
And they have Monster Energy drinks here which is really cool if you like them and they don’t overcharge you for them either and can include them in your combo.
So if you have never eaten here, I suggest giving it a try for the food rather than the dining experience!!!
I will certainly be back for the food, NOT the service!!!
4 stars on food
2 stars on service

Drive thru hours of this location posted on site 6am to 10pm
I got there at 9:35 in drive thru and the staff told me they are closed. I was surprised how a big national chain can have wrong timing posted.

I just had a very disappointing Original ½ pound burger at this location. I went through the drive-​thru and got my combo quicker than I expected. I pulled around to the parking area to eat and when I took my first bite I realized the meat was about as dry as I have ever seen a burger patty. I drove back to the window and they politely replaced the burger and apologized. I went back to the parking lot to eat and the replacement wasn’t much better. It was «warm» but didn’t seem like it had just been cooked. I think it had been sitting there a while and maybe warmed up. I would have expected them to replace it with a top notch burger. Lesson learned. There is s Whataburger 300 yards from this restaurant. I should have gone there. I will most likely not be back.

I’ve heard a lot of positive comments about this fast food chain. So today I finally decided to try it for the first time. We went to this location, Bella Terra next to the Walmart and Petsmart off 99. We decided to dine in. 1. They were only focused on serving people going thru the drive thru. 2. We along with 2 other families waited longer than 40 minutes before deciding to get a refund and leaving. 3. The place was a mess. The tables were dirty and had left over trash from previous customers. 4. The tea dispensers were so disgusting. I’m sure it hasn’t been properly cleaned since they opened a few months ago. 5. The employees were under trained and the cashier seemed careless.
The only person to blame is management. They are severely understaffed at 5 employees working the line and multiple duties at a time. It looked like they were very unorganized with everyone just kinda doing whatever. 2 young kids/​employees were constantly playing around. One of them dropped a customers fries and just started laughing about it. How unprofessional.
It was such a huge disappointment. I really wanted to try the burger at this place, but I am not willing to compromise service and cleanliness. I’d rather drive to a different location to experience the food than to ever deal with that place again. I honestly can’t believe the type of service we received today.
UPDATE: went back again — thought to myself, maybe they made some changes. To my disappointment the service remains terrible. This time I did the drive thru, and I have to say… they were very disorganized. I was very polite the entire time, did not complain about anything, and by the time I got to the window, 2 young guys at different times serviced me at the window and both were giggling with one another and kept asking if I wanted the «house sauce.» Call me paranoid, but that made me lose my appetite. I fed the food to my dogs when I got home and picked up food elsewhere. Will I ever go back — HELL NO. I think this location killed my interest for the entire chain. I could never trust an establishment such as this one with workers making a joke out of the food and their job.

Absolutely horrible service! There was what seemed like an employee’s toddler hanging out across the counter. It looked like she spilled her drink on the floor, but no one bothered to clean it. Service was beyond horrific. They were acting like taking your order was sucking the life out of them. After a long wait we got our order. The bun on my chicken sandwich was half missing and the sandwich itself was falling apart. Highly discourage people from going here.

Worst service ever. Took more than 10mins for them to take my order and I was only person at the counter the whole time. Had poor attitude like she didn’t want to be here. Maybe she is having a bad day but still… smh

Poor counter service. Front counter person acted like I was an inconvenience when I ordered a #2 Combo. Unclean tables and floor. Burger is ok. Not planning on coming back here.

The workers here are HORRIBLE and NOT COURTEOUS. Food is not great like most Carl’s. Avoid until they can hire decent counter people.

Shocked to see this location has a bad review. I recently ate here and the food was awesome! Exceeded my expectations and looks exactly how the food did in advertisements and commercials! Customer service was great and the food was even brought to our table!

Poor service. Lady who took my order was yelling it back to the kitchen. Our table was out of napkins and they had not restocked the short straws… making it a challenge for my 3 year old to drink from a long straw. Not to mention the door slammed shut really loud every time someone came or left.
Then they dropped part of our food on the floor when they delivered it. Ugh!!!
Will not be back.