Wingstop

Terrible customer service. Waited over half an hour for my food, they weren’t busy at all.

I love you from the bottom of my stomach to the top of my heart.
You can never go wrong with Wingstop, ever. From their sweetly seasoned fries that I crave all the time to their juicy wings lathered in sauce. I don’t know how they do it, but Wingstop gets me excited every single time I eat there. My favorite is their dry Louisiana rub, all flats, dipped in both buffalo and ranch. It’s the perfect combination of spicy, salty, and creamy. My boyfriend and I used to eat here almost every week, but now that summer is around the corner we’ve cut it down to once every other week. No matter how bad you are for me, I still want you.

Nice and fast service! We have a 2 and a 4 years old kids that can be a «bit» intense some times… The girl who was taking care of our order was very friendly and loving with them. About the wings… So delicious!!! We will come back!!! ;)

Love this place! Fresher & cheaper than pluckers! This location is always packed but it’s great

HELLO BEAUTIFUL WORLD SLAMMING PLACE !!! Awesome Staff, especially the G.M.Camelia. She explain to how everything was done fresh everyday, and let us sample their sides I was so impress with everything, it’s a great place where you can just relaxes wear casual clothes not to impress but to Eat and Enjoy FRESH FOOD !!! Now I will get sides with my Wings!!! That could a good thing or a bad thing for us lol, lol… Thank you, Wing Stop!!! Cya Next time…
WE LOVE KEEPING AUSTIN
BEAUTIFUL & WeIrD
KeEp SmILiNg!!!

Good people working… very easy to relax… Good food and very happy with there service…

Well I just got home from wingstop. (this is the closest one to where I live and it’s 20 minutes away.) and I open my box only to find that I received the boneless wings rather then the bone-​in wings that I ordered. Which is a major bummer because I can not eat gluten and these boneless wings are obviously breaded. On top of that, the girl who took my order was pretty rude. I thought the motto was ‘you’ll always be greeted with a smile.’ Well that’s not the case tonight for me. I’m pretty upset for wasting $ 11. I won’t be going here again. :(

TL;DR: Ask for light sauce and eating in is probably better than to-​go.
I’m willing to give this place another try, as I feel that my experience should have been better based on reviews here. That said, here is my experience:
We wanted to get a to-​go order of wings and fries. We were trying Wingstop for the first time and hopeful as they are convenient to home, I like wings, and reviews here are good. We walked in and the first person who saw us looked irritated when we spent a moment looking at the menu and went on to help someone else (which is fine except for the obvious irritation). We placed our order with the other person at the counter. We order soda and a 10 piece wing combo (two sauces) and fries. The order was ready a minute or two faster than promised.
We got home and indeed the order was correct technically correct. Our experience 1. Their wings are kind of small (but not bad, a reasonable size). 2. They WAY WAY WAY over sauce their wings, they are doused and dripping in sauce with a big pool at the bottom. WAY too much sauce. 3. The BBQ sauce was pretty good — not the best I’ve had but not bad. 4. The «original hot» didn’t quite taste as I’d expect, not bad but not great, almost chemically tasting especially if you taste it without a wing. 5. No crunch to the wings, probably a combination of over saucing the wings and having a to-​go order steam all the way home. 6. The fries were «good» but they should have been great. Completely limp. Again, probably because we got a to-​go order and the steam from the wings and fries limp-​ified everything — or maybe they are always limp fries. I liked the fries, even limp, I’m anxious to try them in the store. 7. The honey mustard sauce was a nice change from the standard blue cheese or ranch, and that was very tasty. 8. No carrots or celery. Maybe Wingstop just doesn’t do a side of celery with their wings, but it’s pretty much the first wing place I’ve been to that didn’t.
I will go back as they are close. But I doubt I’ll ever get another to-​go order from them or if I do I’ll open the boxes to let the steam escape for a bit before leaving AND I’ll ask for «light sauce». At this moment, I would say they are nowhere near as good as Pluckers.

I give them 5 stars for food, as they have great wings and the best fries.
However they get 1 star because it is So hot at this location. The thermostat by the register read 87 degrees. That is way to hot to be eating HOT wings. During my last visit I emailed the company while at the restaurant but never got a reply. I have called several times and asked about the temp inside and the person always says it’s warm; but when I ask «What does the thermostat read?» — They have always said 85 – 87.
I was a regular at my local location on Lemmon in Dallas; but since moving to Austin have only been twice due to the heat inside the restaurant. Guess if I want Wing Stop I’ll have to get take out. I would hope they get the AC problem corrected. They are losing business.

Too often people call and complain and never call and give people/​companies the praise they deserve when they deserve it.
I placed an order today at the Lamar Store in Austin Texas. The young lady Erica that answered my call and dealt with me in store, was hands down the best customer service person I have dealt with in ANY store in the last 6 months. She was friendly, had manners, smiled, etc… The type of person you WANT representing your company. Made such an impact on me, I just had to write and let someone know. You have yourself a good one there. KEEP HER!!!
As for the food, it’s always great. You can count on that! It was this young ladies attitude that blew me away! (In a good way)
THANK YOU ERICA!!! :-)

I really like the boneless wings, mild sauce, ranch, and above all, the FRIES.
Be careful when you call in orders because sometimes they get boneless confused with bone-​in somehow. Then the husband has to deal with a pouty wife when he gets home because she doesn’t eat bone-​in wings and all she has is fries. The location of this Wingstop is really shady and there are crazy drivers everywhere so trust me, you will not want to make the drive back for the correct order.
So the moral of the story is always check your orders before you make the 10-​minute trek home. Customer service is good and I like that you can order on their website and get 5 free wings by downloading the iPhone app.

yes, wingstop is a chain restaurant but there are some specifics about this location that deserve to be mentioned, too.
as to the chain: wingstop is a great little wing bar. bare essentials: hot wings, beer and sports on the tv. the wings are good. they are nowhere near as big and meaty as those of plucker’s, for example, but they are tasty. wingstop has some great sauces, too.
the original hot is a classic wing sauce — spicy and vinegary. it’s safe for just about anyone to eat.
the cajun is glorious — spicy, peppery and vinegary. this is perhaps my favorite sauce of any wing joint, period.
the atomic is ridiculous. great for cleaning out your sinuses when the allergies are kickin’. even through the heat there is a great flavor here; it’s my second favorite marquee hot sauce.
as to this location: love this place. they are very busy at this store, so your food is always fresh. when they say your wings are ready in 14 minutes — they mean it! the kitchen is very consistent, the products taste the same every time. the employees are awesome — especially denise. chances are denise will be working the counter when you get there (i go at least twice a month and she is there every time)…she is super helpful and always friendly. she loves the cowboys, but i like her anyway!
great food, greater store!

The wings here are excellent. Also, the service is great and they even call me Mr. Mike when I walk in. You don’t get that from too many chains. They say your food will be out in 14 minutes and it is. The beer is served cold and the food is served hot. If I only had one complaint, it’s that the restaurant is really small and can get packed. That being said, I won’t mark off a star because of that little factor. I’m giving this place a well deserved 4 stars.

Dos Equis, Parmesan, Teriyaki, and Hawaiian chicken wings. Yes.